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Reviews of Hotel Indigo Los Angeles Downtown, an IHG Hotel

4.5 out of 5
Hotel Indigo Los Angeles Downtown, an IHG Hotel
899 Francisco Street, Los Angeles, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 583 out of 1006 reviews" "
Rating 8 - Good. 202 out of 1006 reviews" "
Rating 6 - Okay. 110 out of 1006 reviews" "
Rating 4 - Poor. 47 out of 1006 reviews" "
Rating 2 - Terrible. 64 out of 1006 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shea

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. Two blocks from Otis College. Easy to stay at. Rooms should have black out shades and sound machines if you are staying next to the road.
Stayed 1 night in Apr 2024
Response from Viviana, Assistant Front Office Manager on 3 May 2024
Thank you for your feedback!

6/10 Okay

JoAnna

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
JoAnna, it seems like your experience at our hotel did not meet your expectations. We sincerely appreciate the rating and would welcome any additional feedback you might have so that we can further improve our services at Hotel Indigo Los Angeles Downtown.

10/10 Excellent

Keanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My new go to hotel when visiting downtown La. Everything was great. I even got upgraded to a suite. We had a blast. It was so nice and clean. The staff was amazing everyone was so professional. Walking distance to so much. We went to Lakers game and it was only a 5 min walk. I will be back soon
Stayed 2 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Keanna, we're thrilled to hear that Hotel Indigo Los Angeles Downtown has become your top choice when visiting downtown LA! It's always a pleasure to provide a memorable experience to our guests, particularly with an upgrade to a suite. The professionalism of our team members and cleanliness of our hotel are areas we're proud of. We're also glad you enjoyed the close proximity to local attractions, including the Lakers games. We look forward to welcoming you back soon.

10/10 Excellent

Mhin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Thank you for sharing, Mhin!At Hotel Indigo Los Angeles Downtown, an IHG Hotel, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Lisbeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay here was incredible, they have everything you need to provide. They are very friendly and help you all the time, even with your luggage. I would always come back!
Stayed 5 nights in Apr 2024
Response from Viviana, Assistant Front Office Manager on 26 Apr 2024
Thank you for your kind feedback! We look forward to welcoming you back soon

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was provided great service
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Apr 2024
Sabrina, your compliments on our team members delivering excellent service are greatly appreciated. At Hotel Indigo Los Angeles Downtown, we aim to provide an exceptional experience for our guests. We're glad to know we succeeded with you. Looking forward to welcoming you back soon!

10/10 Excellent

Donovan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Donovan, it's fantastic to see your positive rating for Hotel Indigo Los Angeles Downtown, an IHG Hotel. Feedback like yours makes us proud of the experience we provide for our guests. We're grateful for your support and hope to welcome you back in the future. Safe travels!

8/10 Good

Max

Travelled with partner
Liked: Cleanliness
No drinks available at the pool. Limited dining options.
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Max, we appreciate your feedback on your visit. It seems there were a few hiccups in our poolside service and food selection. Rest assured, our team members are persistently working on diversifying our dining choices and improving available services for a complete and satisfactory guest experience. We hope your next stay at Hotel Indigo Los Angeles Downtown, an IHG Hotel, will bridge the gap. Thank you for sharing your thoughts.

10/10 Excellent

Hugo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and friendly
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Hugo, we are thrilled to know that our team members at Hotel Indigo Los Angeles Downtown made your stay memorable with their helpful and friendly nature. Thank you for your positive feedback! We look forward to welcoming you back for another brilliant experience in our vibrant city.

10/10 Excellent

Germaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Thank you for the excellent rating, Germaine!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hotel Indigo Los Angeles Downtown, an IHG Hotel! We look forward to hosting you again soon.

10/10 Excellent

Annabelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Customer Service on 15 Apr 2024
Annabelle, it's fantastic to learn you found Hotel Indigo Los Angeles Downtown, an IHG Hotel well-maintained. We uphold the highest cleanliness standards for our guests' comfort and we're glad this aspect resonated with you. Thank you for choosing us, we hope to see you again in the future for another impeccable stay.

6/10 Okay

Mitchell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is beautiful, but the only option for parking is Valet and $60/day
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Mitchell, it's pleasing to read your commendation about Hotel Indigo Los Angeles Downtown's aesthetics. As to your mention of the valet service, it is indeed the parking option available. Our team members aim to offer quick and secure service for guests' peace of mind. We appreciate your feedback and are looking forward to welcoming you back.

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Indigo is well-placed in the City. It is a beautiful property and the staff was all so helpful and kind. Nev and Vivianna are just Rockstars! Vivianna addressed an issue I was having as a hotel guest and just "shot it out of the park" with such understanding and great command. It made the world of difference in our stay. Breakfast is easy and good! The hotel is a nice place to come back to after a busy day enjoying the City. Also a must to have breakfast at The Original Pantry Cafe and dinner at El Cholo. Both nearby The Indigo and both institutions in the neighborhood. I would easliy stay here for my next visit to LA. Thanks for making my stay so pleasant.
Stayed 4 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Molly, your kind words about Hotel Indigo Los Angeles Downtown are truly appreciated. It's delightful to know you found our location beneficial and the property to your liking. Our team members, including Nev and Vivianna, will be thrilled to hear your commendation of their service. We're pleased that breakfast was to your satisfaction and that you embraced the opportunity to explore the local dining options. It was a pleasure serving you and we eagerly anticipate your return in the future. Your next visit to LA promises to be just as enjoyable!

8/10 Good

Marty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Marty, it's wonderful to read that you appreciated Hotel Indigo Los Angeles Downtown's ideal location. Thank you for sharing your feedback, and we hope to welcome you back for another enjoyable stay.

10/10 Excellent

Christian

Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Christian, thank you for taking the time to rate your stay at Hotel Indigo Los Angeles Downtown, an IHG Hotel. We're delighted to see you had a wonderful experience. We look forward to welcoming you back on your next visit to Los Angeles.

10/10 Excellent

LaMonica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Hotel was perfect! :)
Stayed 4 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
LaMonica, we're thrilled to hear your positive feedback about Hotel Indigo Los Angeles Downtown, an IHG Hotel. It's wonderful to know that our team members met your expectations and that you found our hotel to be perfect. We hope to welcome you back soon for another fantastic stay.

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the vibe here! Great stay
Stayed 5 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Kelsey, thank you for sharing your thoughts. It's fantastic to know you loved the vibe at Hotel Indigo Los Angeles Downtown, an IHG Hotel. We value your feedback and look forward to welcoming you back for another great stay in the future.

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, staff & service
My hotel was dusty and shower was missing a bottle of body wash things could be better for a nice hotel like indigo.
Stayed 1 night in Apr 2024
Response from LT on 5 Apr 2024
Hello Robert,We do sincerely apologize for the experience you had with us. At any moment you do check-in the room, you are more than welcomed to touch base with the front desk regarding a bottle of body wash being refilled & the dust that was brought to our attention. Rest assured in the future, this will not be an issue. Our rooms are throughly inspected before we do check-in any guests. Thank you again and we hope to see you in the near future

8/10 Good

Tina

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Tina, thank you for choosing to stay at Hotel Indigo Los Angeles Downtown, an IHG Hotel. We're glad to see your positive rating. We're always here for another great stay should you need us. Safe travels!

8/10 Good

Alissa

Travelled with family
Liked: Staff & service
Disliked: Amenities
The hairdryer was broken, and some electrical outlets were kinda loose? Other than that it was alright.
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Alissa, thank you for your feedback. We regret to hear about the challenges you faced with some amenities in your room, including the hairdryer and electrical sockets. It’s important that all our guests feel comfortable and fully accommodated. Your comments have been shared with our team for review and appropriate actions. But it's encouraging to hear that overall, your stay was satisfactory. We’re looking forward to welcoming you back at Hotel Indigo Los Angeles Downtown, an IHG Hotel for an even more enjoyable stay.

8/10 Good

John

Travelled with family
Liked: Amenities
Newer hotel with nice clean rooms. I like that it is located close to crypto arena.
Stayed 4 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
John, we're delighted to hear that you enjoyed the freshness and cleanliness of our rooms at Hotel Indigo Los Angeles Downtown. It's also great to hear you appreciated our convenient location. We look forward to welcoming you back during your next visit to the area.

10/10 Excellent

Sara

Stayed 1 night in Mar 2024
Response from Customer Service on 19 Apr 2024
Sara, we're thrilled to know you enjoyed your stay at Hotel Indigo Los Angeles Downtown, an IHG Hotel. Your satisfaction is our highest priority. Looking forward to welcoming you back soon!

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy spot for the Crypto Arena
Stayed 2 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Thank you for taking the time to leave us a 4/5 rating, Christopher!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hotel Indigo Los Angeles Downtown, an IHG Hotel.

10/10 Excellent

Elicia

Liked: Cleanliness, staff & service, property conditions & facilities
polite, professional and attentive staff. room was clean and comfortable.
Stayed 4 nights in Feb 2024
Response from Customer Service on 25 Mar 2024
Elicia, we're elated to hear how much you appreciated Hotel Indigo Los Angeles Downtown. Your kind words about our professional, attentive team members and your pleasantly clean and cozy room are greatly cherished. We hope to welcome you back soon for another remarkable stay.

10/10 Excellent

Gracie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Thanks for the outstanding rating, Gracie!We're delighted your time at Hotel Indigo Los Angeles Downtown, an IHG Hotel was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

ESTEFANI

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff we interact with was friendly. It’s our second time staying here and the only hotel we will stay when in town.
Stayed 1 night in Mar 2024
Response from Customer Service on 21 Mar 2024
Estefani, we're thrilled to know that Hotel Indigo Los Angeles Downtown is your preferred stay destination while in town! It's fantastic to hear about your positive interactions with our friendly team members. We're eagerly anticipating your next visit!

8/10 Good

Victor Rowill Antaran

Travelled with family
Liked: Staff & service, amenities
Couch looked dirty… other than that it’s all good
Stayed 2 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Victor, thank you for taking the time to share your review. We're happy to hear your overall experience at Hotel Indigo Los Angeles Downtown was positive. We appreciate your observation regarding cleanliness, and rest assured, we always strive to maintain the highest standard of cleanliness to ensure the comfort of our guests. We look forward to inviting you back during your next visit.

10/10 Excellent

Laura, Upland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, close to free way, very nice staff.
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Laura, thank you for taking the time to share your experience at Hotel Indigo Los Angeles Downtown. We're delighted to hear you found value in your stay and appreciated the convenient location. Our dedicated team members are always here to help make your visit enjoyable. We hope to welcome you back soon.

6/10 Okay

Jennifer

Travelled with partner
Liked: Staff & service
You walk into the lobby and all you smelled was like your walked into a dispensary. Its not what you want your hotel to smell like.
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Jennifer, thank you for sharing your feedback. We understand your concerns about the atypical aroma you encountered during your visit. Our aim is to create a welcoming ambiance for all our guests and we'll definitely take your comments into account in our future operations strategies.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel everything was nearby
Stayed 3 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Michael, thank you for your kind words. It's delightful to hear that your stay at Hotel Indigo Los Angeles Downtown was enjoyable and you appreciated the convenience of our location. We're looking forward to welcoming you back for another great experience.

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Going to town for a convention and stay at the indigo. It was a quick check in. They have a nice little barn restaurant downstairs. The room was nice clean I had a decent view.
Stayed 2 nights in Mar 2024
Response from Customer Service on 9 Mar 2024
Carlos, it's wonderful to hear you enjoyed your stay at Hotel Indigo Los Angeles Downtown, an IHG Hotel. We're pleased you found value in our rapid check-in process and that you were able to relish the offerings at our on-site dining spots. It's also great to hear your room met your expectations and offered a pleasing view. Should your travels bring you back to town, we'd be delighted to serve you again.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
Kevin, it's great to hear about your positive experience at Hotel Indigo Los Angeles Downtown, an IHG Hotel. We appreciate your rating and hope to see you again for another excellent stay.

10/10 Excellent

Tiffany

Stayed 4 nights in Feb 2024
Response from Customer Service on 5 Mar 2024
Tiffany, thank you for taking the time to leave a rating for Hotel Indigo Los Angeles Downtown. We're thrilled you had a satisfying stay with us and we look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Ashly

Stayed 3 nights in Feb 2024
Response from Customer Service on 24 Mar 2024
Thank you for the fantastic rating, Ashly!It's outstanding you had such a wonderful experience at Hotel Indigo Los Angeles Downtown, an IHG Hotel. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

Ivo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is perfect. The only thing that Expedia always promises or says is that you have vip access, room upgrade if available, etc. The hotel was practically empty and they did not give me any upgrade. The same as always, a lot of VIP Access and upgrade according to availability, but no one knows anything .......
Stayed 1 night in Feb 2024
Response from Customer Service on 29 Feb 2024
Ivo, thank you for your kind words about Hotel Indigo Los Angeles Downtown. We're glad to hear you found our property to be remarkable. We regret any confusion about the room upgrades during your stay. This feature is typically subject to availability and other potential factors. We appreciate your feedback and will ensure better clarity in the future. We hope to welcome you back soon for an even better experience.

10/10 Excellent

Maxime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place close to downtown.
Stayed 2 nights in Feb 2024
Response from Viviana, Assistant Front Office Manager on 28 Feb 2024
Thank you for your feedback, we look forward to welcoming you back soon!

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 29 Feb 2024
Erika, thank you for the top-rated review of Hotel Indigo Los Angeles Downtown, an IHG Hotel. It's delightful to know your stay with us was pleasing. We are thrilled and can't wait to welcome you back again for another sensational experience.

10/10 Excellent

Besa, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel just nothing to do in downtown LA. It’s a ghost town!
Stayed 3 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Besa, thank you for your feedback. At Hotel Indigo Los Angeles Downtown, our goal is to provide you with the best experience possible. We appreciate you highlighting our hotel's quality. As for the local area, different times of the day or week can impact the lively atmosphere, but we hope you'll have more opportunities to explore and enjoy it on your next visit. We're excited for the chance to host you again.

10/10 Excellent

Sharon

Travelled with family and small children
Liked: Amenities
Truly enjoyed hotel. Staff very polite and attentive.
Stayed 4 nights in Feb 2024
Response from Customer Service on 25 Feb 2024
Sharon, it's delightful to hear that you enjoyed your stay at Hotel Indigo Los Angeles Downtown, an IHG Hotel. We greatly appreciate your feedback regarding the politeness and attentiveness of our team members. We hope for the opportunity to welcome you back to our hotel in the near future.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful! Breakfast options were delicious. Valet did an amazing job. They were organized, friendly, and efficient. I can say the same for the front desk. Hotel was a 4-5 minute walk to the Crypto Arena and 20 minute walk to Grand Central. It was easy to access the highway, too. I would recommend!!
Response from Customer Service on 24 Feb 2024
Denise, it's great to hear that you appreciated the aesthetic of Hotel Indigo Los Angeles Downtown, enjoyed our breakfast choices, and found our valet and front desk teams to be kind and efficient. We're delighted that our convenient location made it easy for you to explore the area and access the highway. It's fantastic that you would recommend us. We look forward to welcoming you back on your next visit.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 22 Feb 2024
Thanks for the 4/5 rating, Ryan!We're happy you had such a lovely stay at Hotel Indigo Los Angeles Downtown, an IHG Hotel! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

4/10 Poor

Hassan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room was not clean, empty bottles and used slippers found under the bed and it looked like never cleaned before. The breakfast was not open Buffet.
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Hassan, we regret to hear that your experience didn't meet your expectations. It's concerning to hear about your perceptions about the cleanliness of your room and we assure you that we hold ourselves to high standards in maintaining our guest rooms. We also understand your disappointment about the buffet breakfast. We strive to provide a variety of breakfast options close to an open buffet experience. We value your feedback and it will be shared with our team for improvements. We hope to have the opportunity to provide a better experience in the future.

4/10 Poor

Cecilia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff never assured us with our requests . We called 4 times for a new iron as ours was broken each time they kept telling us someone was coming and no one came.
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Cecilia, it's regretful to hear about the issues you experienced with your requests during your stay. Our team members are usually prompt and attentive, so your experience is something we'll certainly address internally. We appreciate your patience and feedback.

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Customer Service on 13 Feb 2024
Neil, the team at Hotel Indigo Los Angeles Downtown, an IHG Hotel, appreciates your top rating! We're thrilled to know your stay was exceptional. Thank you for taking the time to rate your experience; we are looking forward to welcoming you back in the future.

6/10 Okay

Martha

Stayed 2 nights in Feb 2024
Response from Customer Service on 11 Feb 2024
Thank you for taking the time to submit this feedback, Martha.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

4/10 Poor

Sarah

Liked: Cleanliness
My room had a broken shower and bathroom light. No one helped fix. They said wait til tomorrow. I was there one nite.
Stayed 1 night in Feb 2024
Response from Customer Service on 11 Feb 2024
Sarah, it's regrettable to learn about the issues you faced during your brief stay, particularly concerning the bathroom amenities. Our aim is to ensure quick and effective solutions, and it seems we fell short this time. We assure improvements in our service management for future guests. We hope to have an opportunity to regain your trust in the future.

4/10 Poor

An Ping

Business traveller
Overall, I had a decent experience. I definitely think there could be room for improvement.
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Feb 2024
An Ping, thank you for sharing your thoughts. It's regrettable that your experience did not meet expectations. Rest assured, continuous improvement is our constant pursuit, and we appreciate your insight as it guides us to better meet guest needs in the future.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 8 Feb 2024
Jennifer, thank you for your positive rating on Expedia. It's wonderful to know that your experience at Hotel Indigo Los Angeles Downtown met your expectations. We are eager to provide an even more memorable stay on your next visit. We hope to see you again soon.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being close to downtown, and Crypto Arena
Stayed 1 night in Jan 2024
Response from Customer Service on 31 Jan 2024
Thomas, it's great to hear you appreciated the convenient location of Hotel Indigo Los Angeles Downtown, close to the vibrant downtown area and the popular Crypto Arena. We hope to welcome you back soon to explore even more that our prime location has to offer.

6/10 Okay

stormy

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan 2024
Stormy, we see that your experience at our hotel didn't quite meet your expectations. Your feedback, even without specific details, is valuable as it helps us refine our services. When you're ready to share more about your stay, we'd love to hear it so we can better serve guests like you in the future. We hope to have the chance to provide a more outstanding experience at Hotel Indigo Los Angeles Downtown, an IHG Hotel, during your next visit.