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"The beds were very uncomfortable. The sofa bed that my kids use the mattress was not good very hard. Not acceptable. I expected better for the price I paid. Also charged me extra £33 for a child. Nice location "

"Disappointing Although refurbished to a good standard, the hotel has unfortunately kept a 1930s style lift, great to look at, but quite useless as a functioning lift. Particularly useless if you’re on the fourth floor as it only goes to three. It has a metal shutter style inner door that if left open when leaving, renders the lift inoperable. In a three day stay I had to find the lift on at least six occasions to close the door as my wife needed to use it. I would therefore, not recommend this hotel to anyone with mobility problems. The staff were very friendly and as helpful as they could be. Evening meals were good but kept the same menu so quite repetitive. The English breakfast was inedible. Fried egg burnt on the bottom, raw on top. Sausage with a skin so tough it was difficult to cut, and the remainder of the items had spent too long under a heat lamp so they had dried out. Great views but the hotel needs some sorting out. "

"We stayed in a basic room, which would benefited from updating / refurbishment. There were areas i.e. the corridors. Restaurant and bar food was only available from 6:30 pm, which was a little inconvenient as we had traveled to the hotel from Cheshire and had booked to attend the theatre in the university. The staff provided an excellent service friendly, approachable and helpful."

"Very friendly staff, comfortable stay."

"Lovely stay with tasty menus, only downside was the lack of hot water"

"Our sweet the Penzer Point had the Best View of Saint Micheal’s Mount! And the deep round window made the view event more spectacular. The restaurant was great as well, the breakfast def worth having on our way out!"

"Staff could not have been more professional and helpful, a real credit to the property. Well located close to Falmouth, plenty of parking. The room was lovely, plenty of storage and the bed comfortable. Tea and coffee making facilities in the room were poor and not sufficient. Breakfast selection was excellent, and the food was amazing! The poached eggs were magnificent! Speed of service was slow but being out of season that is understandable. Less understandable are the massive cobwebs in the dining room. The lounge was comfortable, and the real fire added to the atmosphere; very welcome after a long day outside. The pool is an added bonus, but none of the underwater lights were working. Neither were any of the sauna lights were working which can be dangerous. "

"We had a really enjoyable 2 night stay when we came down to watch some rugby, and were so well looked after by the hosts — all the staff made the place feel very welcoming and homely. I stayed in Room 2 with my two sons and we all felt very comfortable and safe throughout our visit. The beds were great and we slept well both nights. Breakfast was a real highlight. The full English was excellent — well cooked, huge, and exactly what you want to set you up for the day. The location is also a big plus: less than a five‑minute walk to the coastal path, and for those who don’t fancy the stroll, there are regular buses from just outside straight into Penzance. We chose to walk and took our time, getting into Penzance in around an hour. St Martin's mount is 40 mins the other way. There is parking available, just make sure you register your car on arrival to avoid a fine. Downstairs, the bar has a lovely, friendly local atmosphere. It was great to see local beer and cider options, including Rattler, and the locals were very welcoming. My kids absolutely loved the pool table and it made the whole place feel relaxed and family‑friendly. The building itself is a bit tired in places, but this is clearly reflected in the price and it didn’t detract from the warmth of the stay. For value for money it was exceptional. Overall, a friendly, homely place with fantastic hosts, brilliant breakfasts, and outstanding value. My kids have already said they would book again next year — high praise!"

"Clean rooms , adequate parking, guest services were extremely helpful."