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"The room was perfect, staff very helpful, friendly and professional. "

"Everything was great. Check in fast and polite, room clean and nice bathroom with lovely shower, WiFi fast, TV channels easily selectable and bed comfy and breakfast was good. Definitely come back. "

"We were in a Pavilion room. Couldn’t fault it. Spacious room; large screen TV; clean and modern bathroom; lovely hit breakfast. "

"Nicely appointed room, plenty of clean towels. Room refreshed whenever we needed it. Will definitely use again when visiting family "

"The room was very clean. There wasnt a lock on the bathroom door which didn't bother us but might not be the same for someone else staying in our room. The staff were amazing as always. This is our third time staying here and every time we've had a lovely stay, lovely food and always felt so welcoming "

"A top quality town centre hotel with a host of original Georgian features, superbly managed by Gemma and her team who provide an excellent level of customer service. "

"One of the best feels like home "

"Stayed due to works party, fantastic attentive staff, couldn't wish for anything more."

"Here’s a polished review based on everything you shared—warm, positive, and ready to post: ⸻ ⭐️⭐️⭐️⭐️⭐️ 5/5 I recently spent seven weeks at this hotel for work, and what truly made the experience exceptional was the staff. Everyone I interacted with was polite, friendly, and genuinely helpful, which made such a long stay feel comfortable and welcoming. Two team members in particular really stood out. Jilly on reception was an absolute bundle of joy every morning—her warmth and energy set a positive tone for the day and made me feel right at home. Laura was also wonderful; always present, always smiling, and consistently happy to help with anything I needed. They both deserve a big thumbs up for their outstanding hospitality. Breakfast each day was great, with plenty of choice and consistently good quality. I also had the lovely surprise of receiving a free two-course meal after registering on the hotel’s website, as it happened to be my birthday—such a thoughtful touch that really made my stay feel special. Overall, I couldn’t have asked for a better experience and am already looking forward to returning in the next few months. Highly recommended!"