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Reviews of The Hatton Apartments

4 out of 5
The Hatton Apartments
Hatton Rd, Feltham, England

Reviews

5.2
Rating 10 - Excellent. 1 out of 13 reviews" "
Rating 8 - Good. 3 out of 13 reviews" "
Rating 6 - Okay. 2 out of 13 reviews" "
Rating 4 - Poor. 3 out of 13 reviews" "
Rating 2 - Terrible. 4 out of 13 reviews" "

5.2/10

Cleanliness

4.8/10

Staff & service

6.0/10

Amenities

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Sandy

Disliked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Eric

Disliked: Cleanliness, room comfort
Location was what we wanted, it was a apartment which was nice as we had lots of room. Beds were very old, uncomfortable and noticed major amount of brown stains on my mattress. The owners need to do some repairs as the floor in rotten in kitchen and shower nozzle is barely hanging on the wall.
Stayed 2 nights in Sep 2023

4/10 Poor

Michelle

Travelled with family
The check in process was complicated and frustrating. We turned up and followed instructions. The key was not in the box where they said it was. After a lengthy phone call, it was determined someone would give us the key who was inside the property. Turns out, it was a painter who was painting the apartment so we had to wait until he was finished. The bathroom floor tiles were cracked and I subsequently cut my foot on a sharp edge. The listing stated there were 2 beds, one of which was a pull out couch in the main living area. OK, except that the sink tap dripped constantly making it hard to sleep. There was an iron but no ironing board. The front door was flimsy and we could hear every single noise coming from the stairs and adjoining apartments. There was also no air conditioning. I wouldn’t recommend this property at all. The staff on the phone ignored me after I asked for a discount due to the apartment not being available at the time (because of painting). They kept me on hold. I hung up and called back but my call was never answered.
Stayed 6 nights in Jun 2023

2/10 Terrible

HECTOR

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Avoid at all costs. The unit was not fit to inhabit and was a health hazard. Upon arrival, the unit did not look like the description at all. Flies and dead bugs, pigeon feathers on the bed, no screens on the windows, the thermostat was about to fall off, no garden view, the front of the property was dirty with garbage, live bugs holes and stains on the wall In essence, the unit was not sanitary and not safe.
Stayed 1 night in May 2023

4/10 Poor

Colm L

Shambles House
I booked on a day when hotel rooms were barely available. This was posted as just over a mile from airport. It maybe that as a crow flies but it cost me £25 to get there and £18 to return to the airport. I was exhausted and assumed check in would be easy. The map did not even show the right location. I had residents come out to ask me what I was doing and when I said I’d booked a room they looked incredulous at me. I E mailed and phoned and had to send an ID via E mail and then a £200 deposit. It took an hour to complete all these transactions and finally I was given the house number. It was not the most pleasing of entrances. Rubble and bins made for untidy looking entrance area. The key was in a lock box and my room was on top floor. I would say the place was functional but the bed was comfortable. I couldn’t believe there was no tea or any of the usual hotel extras that tide you till you get to a shop. There was no shop near. No guide book on how to find one. It was so disappointing and I was so tired I slept and left early next morning and back to the airport. It was inhospitable and lacked warmth or appeal. The lack of clear information was a real frustration and not having an address from the outset was poor
Stayed 1 night in Sep 2022

8/10 Good

Tsubasa

Stayed 1 night in Sep 2022
Response from ana on 20 Sept 2022
Thank you for your review

4/10 Poor

Andrew

Travelled with family
Liked: Cleanliness
Very rough
The apartments are in a poor state. Ours had problems with the door handles, the floor in the kitchen was collapsing and the walls were beaten to hell.
Stayed 1 night in Aug 2022
Response from Ana on 12 Sept 2022
Dear Andrew we do not understand your review if nothing was mention on the stay in fact you booked 3 more days. We understand that you loved the APTBest Regards Ana

6/10 Okay

Ian

Travelled with family, Business traveller
Disliked: Amenities
Tube station nearby, nothing else to like
Stayed 4 nights in Feb 2022
Response from Ana on 21 Apr 2022
Dear Ian Sorry you felt that way, we hope you understand we did not have availability for the next day that is why we could not help you. Other than that you mentioned you we have even with the extra towels requested. Best Regards Ana

2/10 Terrible

Daniel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed at hatton apartments and was discusted bed bugs in the bed and was basially eaten over night and all i want offered was 10% off my jext stay,disapointed to say the least
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
this property has bed bugs, I complained to them, and they are nothing but rude. They took it lightly and said nothing was to be done. I asked for a official report to say test have been carried out, but since then have failed to respond to anything.
Stayed 1 night in Nov 2019
Response from Ana on 5 Dec 2019
Dear Mr Patel We are sorry to her about your inconvenience, we always like to help our guest in all their requirements. What is not in line with the company terms is when we have helped you in every time on your stay. Trying to get compensation every time the first times it might pass as believable, this last time prove as false. We are sorry to say you can not book with us no more. We wish you the best in the future.

6/10 Okay

Verified traveller

Stayed 5 nights in Sep 2019
Response from C&P on 30 Sept 2019
Thank you for your review

10/10 Excellent

Prathap

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location and amenities. Good communication and support from C&P.
Stayed 6 nights in Sep 2019
Response from C&P on 20 Sept 2019
Dear Prathap Thank you so much for your feedback. We look forward to seeing you again. Best Regards Ana

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
There is no air conditioner. It is super hot. When you open the window, all the flies come in.
Stayed 1 night in Jul 2019
Response from C & P on 26 July 2019
Thank you for your review, note that there were fans in the closet due to the heatwave. Thank you for your review