Breakfast, lunch, dinner served; British cuisine
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Reviews of The Grand at Trafalgar Square

4 out of 5
The Grand at Trafalgar Square
8 Northumberland Avenue, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 602 out of 1011 reviews" "
Rating 8 - Good. 244 out of 1011 reviews" "
Rating 6 - Okay. 104 out of 1011 reviews" "
Rating 4 - Poor. 39 out of 1011 reviews" "
Rating 2 - Terrible. 22 out of 1011 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very good, near to all attractions, within walking distance. Underground station is just couple minutes' walk from the hotel. Staffs are friendly, helpful and courteous.
Stayed 7 nights in May 2024

10/10 Excellent

Matt

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First Class Hotel and Staff in the heart of the Trafalgar area.
Stayed 2 nights in May 2024

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service
Convenient to the underground and very safe and walkable. Staff was very courteous and helpful. Building was spacious and quiet but the firming and carpeting need updating
Stayed 5 nights in May 2024

10/10 Excellent

Vicki, Sarasota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was so comfortable after a long flight. Staff we extremely helpful and welcoming. I loved walking just a block or two to the theater district and St James Park.
Stayed 1 night in May 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Meg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the best Pizza place in London! (50 Kalò).
Stayed 8 nights in Apr 2024

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel. yes, would stay again
Stayed 3 nights in Apr 2024
Response from The Grand at Trafalgar Square on 7 May 2024
Hello Rita,Thank you for your great scores and feedback! It is lovely to hear that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards,Grand team

10/10 Excellent

Digna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, the hotel very well located, many restaurant options even within the hotel. The only thing that did not satisfy me was that every day I had to ask for room cleaning service before 10 in the morning if not, they would not do it for you, I think it should be done as a rule.
Stayed 5 nights in Apr 2024
Response from The Grand at Trafalgar Square on 7 May 2024
Hello Digna,We are disappointed to hear that you did not find your room to be up to standard. Our front desk team are on duty 24 hours and are happy to assist with room changes. Please do let us know or you can request before your check in for room specifications. We are however, delighted to hear that you enjoyed our location and that you found our team to be friendly. Thank you for staying with us!Kind regards,The Grand Team.

8/10 Good

Belinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, clean and comfortable. Great breakfast
Stayed 2 nights in Mar 2024
Response from The Grand at Trafalgar Square on 7 May 2024
Hello Belinda,Thank you for your great scores and lovely feedback ! It is lovely to hear that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards,Grand team

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Grand at Trafalgar Square on 7 May 2024
Hello Kerri,Thank you for your wonderful high scores! It is lovely to hear that you enjoyed all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards, Grand team

10/10 Excellent

Lyubov

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 6 nights in Apr 2024
Response from The Grand at Trafalgar Square on 7 May 2024
Hello Lyubov,Thank you for your wonderful feedback! It is lovely to hear that you enjoyed our location and all aspects of your stay! We look forward to welcoming you back to the Grand in the near future. Kind regards, The Grand team

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This location is highly convenient for those wanting to explore London. It's an easy walk to the Charing Cross and Embankment tube stations, as well as nearby restaurants and theaters. The room we had was a little tired, but very clean. Overall a good stay!
Stayed 5 nights in Apr 2024
Response from The Grand at Trafalgar Square on 7 May 2024
Hello Emily,Thank you for taking the time to review us. We are delighted to know you were pleased with your overall stay. Your feedback will be shared with our entire Team, receiving feedback like yours is what we strive for. We look forward to welcoming you back soon. Thank you for choosing Club Quarters Hotel, London, Trafalgar Square!Kind regards,The Grand team.

10/10 Excellent

Paula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness, convenience and comfort!
Stayed 1 night in Apr 2024
Response from The Grand at Trafalgar Square on 7 May 2024
Hello Paula,,Thank you for your high scores and we are delighted to hear you enjoyed your stay with us. Thank you for choosing The Grand at Trafalgar Square!Kind regards, The Grand team

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's pricey, but the value is in the location.
Stayed 1 night in Apr 2024
Response from Guest relations on 25 Apr 2024
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!

10/10 Excellent

Burtrum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location of the hotel. It is central to everything. The staff is extremely friendly and helpful. The rooms are spacious and comfortable.
Stayed 6 nights in Apr 2024
Response from Guest relations on 25 Apr 2024
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is the center of London. Trafalgar Square, Leicester square dining, theatre etc.
Stayed 5 nights in Apr 2024
Response from Guest relations on 25 Apr 2024
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A modern and comfortable hotel with excellent staff and a great location.
Stayed 7 nights in Apr 2024
Response from Guest relations on 25 Apr 2024
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest relations on 25 Apr 2024
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot reccomend this hotel enough. The location is perfect. Literally around the corner from the tube and water embankments. Walking distance to Big Ben, westminster abby, the london eye. There is a beautiful park across the street that runs along the river thames. Convient stores, coffee shops, pubs, all around. The staff were absolutely wonderful. I asked for help about 3 times besides checkout/in. Everytime I had a different person, everyone was friendly, cheerful and prompt. Amazing! The gym had everything you need to get your workout done. A good variety of equipment. I went at all times of the day, it was always clean and not busy. The lounge with coffee machine for guests was great and the filtered water system they have for the guests is also fantastic. No having to buy countless bottles at the shops. The laundry!!!! So happy they have this! Wash your own clothes, dont need to pay or buy detergent. When your on a 2 week trip with 1 suitcase for 2 people, yeah! So appreciative and thankful for the laundry. The room was a good size. Cleaning staff was very friendly and did an excellent job. My only comment here is that the bed in 427 was a bit uncomfortable, a bit too soft and very squeaky. We did eat at the pizza place attached to the hotel, it was very good. If we ever come thru london again, I will definetly book here!
Stayed 9 nights in Apr 2024
Response from The Grand at Trafalgar Square on 20 Apr 2024
Thank you for your lovely feedback Vanessa. We are delighted to hear how much you enjoyed your stay with us. Thank you for choosing The Grand at Trafalgar Square and we are looking forward to welcoming you back on your next trip to London!

10/10 Excellent

Thomas Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay…the hotel is lovely with comfy beds and outstanding customer service. The area is right in the middle of everything, whether you want to walk to Westminster Abby or hop on the Tube or a Train out of the city, it’s all right there. Great stay, we will certainly be back!
Stayed 7 nights in Apr 2024
Response from Guest relations on 19 Apr 2024
Thank you for your lovely feedback. We are delighted to hear how much you enjoyed your stay with us. Thank you for choosing The Grand at Trafalgar Square!

10/10 Excellent

Renetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous Hotel, beautiful building, very welcoming, Friendly staff, room was spacious. Excellent location. Enjoyed the club, complementary hot beverages and bottled water. Enjoyed our first trip in London.
Stayed 6 nights in Apr 2024
Response from Guest relations on 19 Apr 2024
Thank you for your lovely feedback. We are delighted to hear how much you enjoyed your stay with us. Thank you for choosing The Grand at Trafalgar Square!

8/10 Good

kirsty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, lovely helpful members of staff. Service in the restaurant on the ground floor was fabulous we really enjoyed our stay.
Stayed 2 nights in Apr 2024
Response from Guest relations on 19 Apr 2024
Thank you for choosing The Grand, and we look forward to welcome you back in the future!

6/10 Okay

Jose, San Ysidro

Travelled with partner
Liked: Amenities, property conditions & facilities
The front entrance is beautiful, very beautiful decorated and kept clean. Thw rest of the main facilities are also great and cleanly kept. All is very secured and no random people can walk in. We left our luggage secured with them due to being too early for check in.
Stayed 4 nights in Apr 2024
Response from Guest relations on 19 Apr 2024
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest relations on 19 Apr 2024
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good. Incredible location.
Stayed 2 nights in Apr 2024
Response from Guest relations on 19 Apr 2024
Thank you for choosing The Grand, and we look forward to welcome you back in the future!

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest relations on 19 Apr 2024
Thank you for choosing The Grand, and we look forward to welcome you back in the future!

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn't stay... had to cancel because of doctor noted injury and yet the hotel refused my more than $700.00 refund. I will bever recommend this hotel or expedia to anyone.
Stayed 2 nights in Apr 2024
Response from Guest relations on 19 Apr 2024
We are sorry to hear of your injury. Non-refundable bookings are one options, we also offer flexible cancellation policies to choose from. Hopefully you can seek a refund from your travel insurance provider.

8/10 Good

Arvin

Liked: Cleanliness, staff & service, property conditions & facilities
Near to everything!
Stayed 6 nights in Mar 2024
Response from Guest relations on 19 Apr 2024
Thank you for choosing The Grand, and we look forward to welcome you back in the future!

10/10 Excellent

Jasdip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, nothing to complain at all. Amazing location for 1st time travelers in London.
Stayed 6 nights in Mar 2024
Response from The Grand at Trafalgar Square on 10 Apr 2024
Thank you for taking the time to review us Jasdip. We are delighted to hear that you enjoyed our amazing location and overall stay. We look forward to welcoming you back to the Grand in the near future. Kind Regards, Grand Team

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful classic friendly in the heart of the city
Stayed 5 nights in Mar 2024
Response from The Grand at Trafalgar Square on 10 Apr 2024
Thank you for taking the time to review us Vanessa. We are delighted to hear that you enjoyed your overall stay with us. We look forward to welcoming you back to Club Quarters at Trafalgar Square on your next trip to London

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good facilities.
Stayed 1 night in Apr 2024
Response from The Grand at Trafalgar Square on 20 Apr 2024
Thank you for your lovely feedback. We are delighted to hear you enjoyed our great location and good facilities. Thank you for choosing The Grand at Trafalgar Square!

10/10 Excellent

Kaustubh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and unbeatable location !!!!!
Stayed 2 nights in Mar 2024
Response from The Grand at Trafalgar Square on 7 Apr 2024
Thank you for taking the time to review us Kaustubh. We are delighted to hear that you enjoyed our unbeatable location and our excellent property. We look forward to welcoming you back to the Grand in the near future. Kind Regards, Grand Team

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
Looove this place!
Stayed 9 nights in Mar 2024
Response from Guest relations on 19 Apr 2024
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!

10/10 Excellent

Ash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2024
Response from The Grand at Trafalgar Square on 7 Apr 2024
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated. We hope to welcome you back on your next trip to London!

10/10 Excellent

Michael

Travelled with family
Liked: Amenities
Great property in a wonderful location. Close to everything. Would love to stay there again.
Stayed 2 nights in Apr 2024
Response from The Grand at Trafalgar Square on 7 Apr 2024
Thank you for taking the time to review us Michael. We are delighted to hear that you enjoyed our wonderful location and stay. We look forward to welcoming you back to the Grand in the near future. Kind Regards, Grand Team

10/10 Excellent

ROBERT

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was well appointed and really close to everything
Stayed 3 nights in Mar 2024
Response from The Grand at Trafalgar Square on 6 Apr 2024
Thank you for taking the time to review us Robert. We are delighted to hear that you enjoyed our central location and overall stay. We look forward to welcoming you back at The Grand on your next trip to London

8/10 Good

Michelle, Beamsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the heart of tourist area - easy access to many sights and within walking distance to shows and many sights. As with everything in London, quite pricey.
Stayed 3 nights in Mar 2024
Response from The Grand at Trafalgar Square on 4 Apr 2024
Thank you for taking the time to review us Michelle. We are delighted to hear that you enjoyed our excellent location and overall stay with us. We look forward to welcoming you back to the Grand in the near future. Kind Regards, Grand Team

6/10 Okay

crystal

Liked: Staff & service
Disliked: Property conditions & facilities
It’s good. Staff friendly.
Stayed 3 nights in Mar 2024
Response from The Grand at Trafalgar Square on 4 Apr 2024
Thank you for taking the time to review us Crystal. We are delighted to hear your enjoyed your stay with us. We look forward to welcoming you back to the Grand in the near future.

10/10 Excellent

Marie Concepcion

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location , between Victoria Embankment and Trafalgar Sq. Whitehall and charring cross nearby. Fast and easy check in and check out.
Stayed 5 nights in Mar 2024
Response from The Grand at Trafalgar Square on 4 Apr 2024
Thank you for taking the time to review us Marie Concepcion. We are delighted to hear that you enjoyed our excellent location. We look forward to welcoming you back to the Grand in the near future. Kind Regards, Grand Team.

10/10 Excellent

Helen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location for theatres and sites in London. Really quiet considering location. Helpful staff. Comfortable room with good facilities
Stayed 1 night in Mar 2024
Response from The Grand at Trafalgar Square on 4 Apr 2024
Thank you for taking the time to review us Helen. We are delighted to hear that you enjoyed your stay with us and that you found our team to be helpful. We look forward to welcoming you back to the Grand in the near future. Kind Regards, Grand Team

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, very helpful and courteous. Kudos to Serena at the front desk.
Stayed 1 night in Mar 2024
Response from The Grand at Trafalgar Square on 31 Mar 2024
Thank you for choosing Club Quarters, and for taking the time to review us - both are greatly appreciated. We are delighted you enjoyed your stay and thank you for mentioning our team member Serena. We hope to welcome you back one day!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here for spring break with my family. Everything was so wonderful! Especially loved the lounge area to enjoy a coffee. Definitely recommend.
Stayed 7 nights in Mar 2024
Response from The Grand at Trafalgar Square on 31 Mar 2024
Thank you for taking the time to review us Kimberly. We are delighted to hear your stay with us was wonderful. We look forward to welcoming you back to the Grand in the near future.

10/10 Excellent

Lola

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Mar 2024
Response from The Grand at Trafalgar Square on 31 Mar 2024
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated. We hope to welcome you back on your next trip to London!

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Grand at Trafalgar Square on 31 Mar 2024
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated. We hope to welcome you back on your next trip to London!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED our stay at The Grand! It was super convenient for the tube and very close to major attractions. The staff were very friendly and helpful and the room was immaculate. Who could ask for more??
Stayed 2 nights in Mar 2024
Response from The Grand at Trafalgar Square on 28 Mar 2024
Thank you for taking the time to review us Susan. We are delighted to hear that you loved your stay with us and that you found our team to be very friendly and helpful. We look forward to welcoming you back to the Grand in the near future. Kind Regards, Grand Team

10/10 Excellent

Lynwen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in great location
Stayed 1 night in Jan 2024
Response from The Grand on 27 Mar 2024
Thank you for your review!

10/10 Excellent

Camila, Tarpon Springs

Stayed 3 nights in Mar 2024
Response from Guest relations on 19 Apr 2024
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelled location to all the theatres and tube
Stayed 2 nights in Mar 2024
Response from Guest relations on 25 Mar 2024
Thank you for choosing The Grand, and for taking the time to review us - both are greatly appreciated and we look forward to welcoming you back again one day!