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Reviews of The Apartments Chelsea

4 out of 5
The Apartments Chelsea
41 Draycott Pl, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 29 out of 90 reviews" "
Rating 8 - Good. 33 out of 90 reviews" "
Rating 6 - Okay. 16 out of 90 reviews" "
Rating 4 - Poor. 6 out of 90 reviews" "
Rating 2 - Terrible. 6 out of 90 reviews" "

8.0/10

Cleanliness

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Danielle

Disliked: Property conditions & facilities
The internet on this property did not work and the property once we arrived did not answer a single message The amount of necessities such as toilet paper they gave us for our stay were not enough. While the place was clean, there were lights that didn't work a piece of the floor that was broken. Overall it was a terrible experience from start to finish.
Stayed 9 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Room comfort
Bathroom needs updating. Otherwise, great location.
Stayed 7 nights in Aug 2023

10/10 Excellent

Katherine

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023

4/10 Poor

Victoria

Travelled with family
Disliked: Cleanliness
We paid for the superior apartment and simply didn’t get it. Booked 8 months in advance. Communicated multiple times before the stay with property and they never mentioned that our apartment would already be booked by someone else. They instructed us to go into apartment “6” and when we walked in the apartment was filthy. So filthy that we thought someone else was already in there. Beds unmade. Sheets dirty. Crumbs on the floor. Bathroom messy with hair everywhere. Property manager showed up the next day to “resolve the issue” but didn’t have a clue as to what we were talking about. It seems like dishonesty about booking availability might be trend with this property. Read the other reviews. If you have time to cancel, just book somewhere else. Awesome neighborhood though! Best of luck.
Stayed 3 nights in Jul 2023

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, property conditions & facilities
We stayed in an apartment in the basement (family of 4). It was clean and spacious, great for a family (couch, dining table, small kitchen). The location is fantastic, right in the heart of the Chelsea neighborhood. So many places to eat and shop. Very safe and walkable. My only complaint is the bed in bedroom was the most rock hard and uncomfortable mattress I’ve ever slept on. The cots provided were comfortable though.

6/10 Okay

Dale

Liked: Cleanliness
Stayed 2 nights in Jul 2023

8/10 Good

Jennifer, Lake Forest Park

Travelled with family
Liked: Cleanliness, property conditions & facilities
The wifi was not working half the time we were there. It's not the fault of the owner though but the internet provider. Having a kitchen was convenient.
Stayed 4 nights in Jul 2023

8/10 Good

Daniel

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Great area, close to everything including public transport. Big, clean apartment, perfect for family of 4. Would recommend!
Stayed 6 nights in Jul 2023

2/10 Terrible

Adrian

Travelled with family
Disliked: Cleanliness, property conditions & facilities
the picture on the website looks nothing like the apartment we stayed in. the fold down bed was very uncomfortable the tv was internet based so very few channels worked the apartment wasn't filthy but wasn't the cleanest, the bed sheets didn't seem like thy had been changed. we would not stay there again
Stayed 2 nights in Jun 2023

8/10 Good

Robert

Stayed 3 nights in Jul 2023

6/10 Okay

Sam

Travelled with family
Disliked: Room comfort
Disappointing
Very small and low pressure shower. Booked a 2 bed, one of the bed was a sofa bed which wouldn’t be an issue if it would have opened fully. The master bed was in the way making it impossible to open the sofa bed fully.
Stayed 2 nights in Jul 2023

10/10 Excellent

Kristen

Liked: Cleanliness, room comfort
Will be staying again
Wonderful stay, highly recommend. Location was incredible and the main reason we will return. Property is in good condition, nothing above and beyond but certainly a comfortable room. Lovely to have a small kitchenette as well. This property to us was all about being in Chelsea right off Kings Rd.
Stayed 6 nights in Apr 2023

2/10 Terrible

Janine, Pickering

Stayed 3 nights in Jul 2023

10/10 Excellent

Wayne

Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2023

6/10 Okay

Angelique

Travelled with partner
Liked: Amenities
Great location. Short walk to public transport and shops. Loved the area. Quiet street. Pity about the size of the unit. Limited space and no cupboards to put clothes in unless you want to stand on the bed to use overhead storage. No tea towel to dry dishes, no oven mitt to remove anything from oven. Bed very hard and spring poking my partners back. Also wasn’t informed there was no lift. Had to cart 2x20kg suitcases up to level 1, thankfully we weren’t on level 6!! Couldn’t email 48hr prior to our stay, so didn’t receive entry details or exact location. Tried to contact number provided on Wotif with no luck. Ended up waiting 45 minutes and with the help from Wotif staff finally got entry details. Also Unaware there is double entry to unit door to find keysafe. With the help from the very kind housekeeper who gave us very good instructions to get in. Very confusing and time consuming instructions to enter unit. Not sure I would stay there again. If I did I would definitely ask for a lift if you don’t like stairs!

6/10 Okay

David, St Andrews

Disliked: Cleanliness
Stayed 5 nights in May 2023

6/10 Okay

Janine

Travelled with family
Disliked: Cleanliness, room comfort
Last 2 nights of holiday in Europe.
We spent 2 nights in London. Better instructions needed for check in , we arrived at the same time as others and we all didn't realize there was an outer and inner door to each unit. The lock box is inside the first door. Apartment was small which was fine but some amenities listed were missing, no coffee maker and no toaster oven. The carpet was in rough shape with lots of stains, it also wasn't vacuumed very well. The kitchen didn't have any oven mitts or a cloth/sponge for washing dishes. Just a dirty sponge under the counter which I didn't use. Only clock in the apartment didn't work. Tv had no channels. Limited toiletries for 3 people. Liked that laundry facilities were available. Some coat hooks inside the door would have come in handy. Most apartments we've rented on holiday come with bottled water. The lady doing the laundry was very friendly and helpful. Within walking distance of many attractions.
Stayed 2 nights in May 2023

6/10 Okay

Katrien

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Noisy apartment, barely cuttlery and other equipment
Stayed 4 nights in Apr 2023

6/10 Okay

Gina

Travelled with family and small children
Liked: Amenities
The property was on a beautiful street in a very nice location. The apartment itself needed a bit of love, but overall was nicely modern and everything worked.
Stayed 4 nights in Apr 2023

8/10 Good

Elise

Liked: Cleanliness, property conditions & facilities
We had a very nice week-long stay here. The neighborhood was beautiful and easy to get around from. The apartment was clean and modern. The checkin process was easy. We did have a few issues though. Firstly, the oven and oven vent were broken. The pan we were given to use was so scratched we had to go out and buy a replacement (which we left for the next tenants). The shower pressure was forceful and took some getting used to. But the main issue we had was a block-wide power outage on our second evening in London. The outage was not the fault of the property, but we received no communication from them on when the power would be back on. We tried to call and email to no response. Eventually we went searching for staff and found a housekeeper, who despite her best efforts, also didn't know what was going on. The communication here was so poor we had to let other residents know what was going on with the power outage, since everyone was confused. Overall, I would still recommend this studio for its location and cleanliness, despite the issues with communication and the kitchen quality.

8/10 Good

Steve

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Mar 2023

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Apartments at Chelsea were in an awesome location, on a quiet residential street. We felt very safe in the entire area surrounding it. The Sloane Square Station was a quick 5 minute walk. Dining, shopping, and a grocery store all within a quick walk too. The actual apartment was very well “loved” and a little tired. However, it had all the amenities we needed and was in such a good location, we weren’t bothered by it. The queen bed mattress is very much in need of being replaced. These apartments do not have an elevator, so you do have to carry your luggage up the stairs-we were on the 4th floor! We would definitely stay here again. We loved the area.
Stayed 6 nights in Mar 2023

10/10 Excellent

Dodita

Stayed 2 nights in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2022

8/10 Good

York chun

Stayed 6 nights in Feb 2023

2/10 Terrible

Eugene, Toronto

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I had stayed at the property before but in another flat. The one I stayed in this time was not properly cleaned/ dusty - there was missing bathroom tiles, the shower drain was broken, water damage to the floor around the kitchen, the bed sheets were spotty. Great location, but the property was awful.
Stayed 3 nights in Feb 2023

4/10 Poor

Vincent, Palo Alto

Travelled with family
Disliked: Amenities
The small apartment is fine for a couple. It's practical and located in a good spot. Gaining access is a bit complicated (lots of codes at first), but once you have the key, it's okay. If there are more than two of you, know that the sofa bed is not comfortable. The mattress is thin, and there's a horizontal bar that pokes out. Sleep is practically impossible. The bathroom is fine, though there's no outlet where you can plug in a hair dryer. There's also no light switch for the bathroom, so don't drive yourself crazy looking for it. It shuts off after you leave, though sometimes not for a while. We cut our stay after one night and booked a proper hotel. The change was worth every penny.

8/10 Good

Lesley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was an amazing find for our family of four. The communication from the property was perfect, the location was close to the tube and shopping and the apartment was amazing. The hideabed was very comfortable as was the bed. The apartment was beautifully decorated with all the accessories you could want. We shopped for groceries at Partridges, and then at Waitrose by Harrod's, it was much more economical to walk from there. I would highly recommend this spot to anyone.

2/10 Terrible

Ian

Travelled with family
Liked: Cleanliness
Dissapointing
I recieved an email on the day of check in to say that the appartment was flooded and was offered an alternatve apartment in Earls Court. The appartment was ok but there was nothing within walking distance, not even a takeaway. I paid for an apoartment in the middle of london, i might as well have booked a premier inn at heathrow,
Stayed 2 nights in Dec 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Good but…
Communication details before arrival were good. Property itself was clean and today. And on the whole was a good place to stay for our family trip into London. However, i had booked for 3 adults - and the ad said one king and one queen. However on arrival only one king and a sofa bed - not made up. Rather than make a fuss and as we were in a hurry to explore we decided we’d make it up on our return as we found some bedding in the cupboard. However on making it up the fitted sheet that had been left was for a single bed and therefore would not fit. The duvet and pillows for this bed were also very thin. I did msg the property but never heard anything back.
Stayed 1 night in Dec 2022

4/10 Poor

Sarah

Stayed 1 night in Dec 2022

8/10 Good

Ben

Stayed 2 nights in Dec 2022

10/10 Excellent

Guoyu

Stayed 1 night in Dec 2022

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, room comfort
Good value family Accomodation great location
Lovely location. Very clean accommodation. Helpfully allowed me to leave luggage early and after departure. Some wear and tear but overall good quality accommodation. Good value quality ratio for London. Be aware that the bathroom is en-suite so people sleeping on sofas have to go through bedroom to get there.
Stayed 2 nights in Nov 2022

8/10 Good

Eugene, Toronto

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
great location , walkable to victoria station 15 minutes

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Alex

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

6/10 Okay

Megan

Stayed 3 nights in Nov 2022

10/10 Excellent

Stephen

Stayed 1 night in Oct 2022

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, room comfort
Clean & Comfortable
Very comfortable and clean apartments. There were a few maintenance issues that have been overlooked, the oven didn't work and the extractor fan. Other than that, a very pleasent stay.
Stayed 2 nights in Sep 2022

10/10 Excellent

Yvonne

Stayed 1 night in Sep 2022

10/10 Excellent

John

Travelled with partner
Liked: Amenities, property conditions & facilities
Very good value for Chelsea. Fairly quiet. Close to lots of cools places.
Stayed 1 night in Aug 2022

8/10 Good

Sirinthip

Travelled with group
Liked: Cleanliness, amenities
Well-function of all electric machines. Apartment is quite old and the building can hear all environment from street.
Stayed 6 nights in Feb 2022

10/10 Excellent

Grant

Stayed 3 nights in Dec 2021

8/10 Good

Rhiannon

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Kate

Travelled with family
Liked: Cleanliness
We thought the location was perfect for us. There was a lot of noise up and down the stairs late into the night and door banging - think other people staying were trying to get in. They were in the apartment overhead. Happily for us the noise abated within a short space of time but we were woken up on the 3 nights with the noise. Could have done with a warm blanket or good tog duvet as duvet was very thin so was a bit chilly during the night.
Stayed 3 nights in Nov 2021

10/10 Excellent

Waiman

Travelled with family
Liked: Room comfort
Rare find
Great location, excellent property, I would stay again.
Stayed 2 nights in Nov 2021

8/10 Good

Ushma

Stayed 3 nights in Nov 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Charles Alexander

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean, comfortable, spacious apartment in the heart of London. Kitchen was perfect for our short stay, and the location exceptional. The only downside to this apartment is not having a lift and being on the 5th floor. We had heavy luggage and that made our arrival not great. Knowing this, and with lighter luggage, we would stay here again.
Stayed 3 nights in Oct 2021