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I need to complain Hotel.com, not the hotel owner concerned. Only arriving late night to check in, was I told by the owner that his hotel had been closed for a long while because of covid and thus no business. The owner Jeff didn’t understand why hotel.com still accepted my booking and confirmed it. I don’t understand either. The owner was nice enough to prepare the room for me and I was waiting in the cold for half an hour. Yet the room wasn’t really well set up for guests and therefore offered terrible experience for me. Please kindly look into your system and integrity of running hotel booking!!!
Not a very nice room. Was not what I was hoping for
Christina
Stayed 1 night in Jun 2018
Response from Jeff on 21 June 2018
Hi Christina ,
Actually you booked a single room for 1 adult and turn up with an extra adult on request we have provided you with double room upon your approval of positivity .(you agreed and said you are happy to stay in the room I showed)
Secondly you didn’t return our room door and front door key which is not very nice instead of follow up from our side .
I will request you to please return our room keys otherwise will take action accordingly.
Kind Regards
Jeff
Revive lodge
6/10 Okay
Quoc Hung
5 Apr 2017
Basic hotel.
I stayed there for work. everything is basic standard. I am okay with it.
Quoc Hung
8/10 Good
kevin
12 Dec 2016
Liked: Cleanliness, room comfort
Disliked: Staff & service
Cheap clean guest house
Cheap basic guest house. En suite and free wifi though.
Manager Jeff was waiting for when I arrived at night. I was happy to check in, he offered tea or coffee. Near airport for good price stayed overnight. Clean towels, hot water in shower, comfortable bed.
Saulius
6/10 Okay
Verified traveller
30 May 2016
Liked: Staff & service
Disliked: Property conditions & facilities
Bizarre. Wouldn't go again. Car got keyed outside. Not pleasant experience.
I booked the room for my friends traveling by car from Poland. When they arrived (within time specified by the hotel) there was nobody to let them in, just a card on a doorstep with a phone number. I called the manager and was told to wait a few hours as he had something unexpected to attend to. As my friends were tired I took them to another hotel and requested a refund from this one. Manager refused the refund as we shall wait for him! Total joke, stay away.
Bed extremely uncomfortable,Bathroom cold and dirty with tiles of the wall and mould growing all around no plug in basin,and an open hole in the wall where a vent use to be.
A small converted semi. I had car and due to return next day.
I had ground floor facing a pretty busy road. Planes departing overhead. Dated and bathroom was worn but was cheapest and that suited me. Not one for for the girls
Manager was very helpful and obliging.