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Reviews of Park Plaza County Hall London

4 out of 5
Park Plaza County Hall London
1 Addington Street, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1074 out of 1550 reviews" "
Rating 8 - Good. 357 out of 1550 reviews" "
Rating 6 - Okay. 65 out of 1550 reviews" "
Rating 4 - Poor. 33 out of 1550 reviews" "
Rating 2 - Terrible. 21 out of 1550 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Rene, Laredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Apr 2024

8/10 Good

Whitney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very friendly staff, lobby/restaurant are updated.
Stayed 1 night in May 2024

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and I was lucky to be selected as VIP guest of day so got an upgraded room which was awesome. Would stay there again.
Stayed 2 nights in May 2024
Response from Senami on 8 May 2024
Thank you Cheryl for your feedback. We are delighted you enjoyed your stay with us and pleased that you liked your room. We hope to welcome you back soon. Kind regards, Senami

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab hotel. Well located. Rooms clean and modern. Staff very friendly.
Stayed 1 night in May 2024
Response from Senami on 8 May 2024
Thank you Richard for your feedback. It's great to learn you enjoyed your stay with us. We hope to see you again soon! Kind regards, Senami

6/10 Okay

Patty

Travelled with partner
Liked: Cleanliness, staff & service
Overall, a great location! Easy walking to Tour bus or Train station. Plus, Big Ben and London Eye within walking distance. Unfortunately, the bathroom smelt of mold badly! Room service wasn’t great either.
Stayed 4 nights in Apr 2024
Response from Alina on 7 May 2024
Dear Patty, thank you for your review and for choosing our hotel. Whilst we are pleased to see you enjoyed the location, we are sorry to see that room stay didn't quite live up to a 10/10 experience - which is always our aim. I wish we could resolve it during your visit, our Front of House team is on hand ready to help 24/7. We hope to see you again soon and wow you with our best services. Kind Regards, Alina

10/10 Excellent

Momcilo, Noranda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff members and excellent location make this hotel an easy option to decide where to stay in London. Definitely worth going back. I would recommend this hotel to anyone.
Stayed 5 nights in Apr 2024
Response from Irene on 6 May 2024
Dear Momcilo, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

10/10 Excellent

Maryum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with easy access to sightseeing
Stayed 5 nights in Apr 2024

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Located close to a lot of major sites. The property is located next to Waterloo train station, but the rooms have sound proofing and didnt hear the trains at all.
Stayed 1 night in Apr 2024
Response from Eli on 30 Apr 2024
Thank you for your nice feedback, Jacob,We are so happy to see you enjoyed your stay with us. Looking forward to you coming again! Kind regards,

10/10 Excellent

Dawn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Apr 2024

10/10 Excellent

Celia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location of the hotel. Staff was very nice and the service was exceptional!
Stayed 3 nights in Apr 2024

10/10 Excellent

Raquel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and very helpful staff
Stayed 1 night in Feb 2024

8/10 Good

Simon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, handy for all local landmarks, great food places and child friendly.
Stayed 3 nights in Apr 2024
Response from Marylin on 23 Apr 2024
Dear Simon, thank you for your feedback. We truly appreciate your nice comments about our facilities and location. We look forward to welcoming you back. Kind regards, Marylin

10/10 Excellent

Ishakeyva

Disliked: Staff & service
Stayed 6 nights in Jan 2024

10/10 Excellent

Ana, Teaneck

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's in a perfect location, and the staff is kind. The sofa bed is not comfortable to sleep on. The shower design and door could be more friendly.
Stayed 4 nights in Apr 2024
Response from Marylin on 23 Apr 2024
Dear Ana, thank you for the feedback from your recent stay. It is great to hear that you loved the location and found our staff kind and friendly. I hope we can welcome you when ravel brings you back to the area. Best regards, Marylin

10/10 Excellent

Stella

Stayed 6 nights in Apr 2024

10/10 Excellent

Jorawar

Liked: Cleanliness, staff & service, property conditions & facilities
If you are visiting London this is the perfect location to stay at. All of the main sights are in walking distance and the hotel itself is phenomenal.
Stayed 2 nights in Apr 2024

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay and friendly staff. We will be sure to visit again.
Stayed 3 nights in Apr 2024
Response from Mimi on 22 Apr 2024
Dear Benjamin, thank you for your review. We are delighted to see our friendly staff provided you with great hospitality. We hope to see you again soon. Best regards

6/10 Okay

Karim

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Rosa

Stayed 3 nights in Apr 2024

8/10 Good

Fayola

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to underground and attractions but still quiet enough for a good night’s sleep
Stayed 2 nights in Apr 2024

8/10 Good

FERNANDO, los angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great location for walking distance to bin ben, London Eye and if you like to explore you can walk to the Palace and also to the Tower Bridge, good size of the hotel, needs some deep cleaning and remove the mold from the caulking in the shower
Stayed 3 nights in Apr 2024
Response from Eli on 16 Apr 2024
Thank you for your review, Fernando,We are glad that you found our hotel in a great location. Nonetheless, we are sorry if your room was anything short of spotless on this occasion. This does not meet our usual high standards and we wish we could have made this right for you during your stay. Rest assured that we will work diligently to ensure that a similar situation does not reoccur. We hope, despite this inconvenience we have another chance to welcome you and deliver a 5/5 experience in the future. Kind regards,

10/10 Excellent

Avel, Santa Clarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very close to all London highlights. The problem is there are to Park Plaza and Uber and Taxi always pickup and drop off on the wrong hotel and we hav to cross the street if the driver is not willing to go to the other side.
Stayed 4 nights in Apr 2024

10/10 Excellent

Betsy, Casper

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the best area. Walk to just about everything.
Stayed 6 nights in Mar 2024

10/10 Excellent

Kayhan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to everything.
Stayed 7 nights in Mar 2024
Response from Santa on 11 Apr 2024
Dear Kayhan, thank you for sharing your review. We are so glad to hear you had a great stay with us and that you liked our hotel and it's fantastic location in particular. We look forward to welcome you back soon! Best wishes,

10/10 Excellent

Daniella

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious well laid out rooms with loads of storage. In a wonderful location and walking distance to many attractions and restaurants.
Stayed 3 nights in Apr 2024
Response from Solari on 10 Apr 2024
Dear Daniella, thank you for taking the time to write a review. We truly appreciate your nice comments about our room facilities and location. We look forward to welcoming you back. Kind regards, Solari

8/10 Good

Niurys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is just great! The amenities are good however, this is the second time we stay at this property and the wifi service was very spotty and cleaning the room and providing needed toiletries was a hassle unlike the first time we stayed.
Stayed 4 nights in Apr 2024

10/10 Excellent

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a fun area of London! Walkable to plenty of great restaraunts! You can walk to the Westminster Abbey, Big Ben and other great attractions!
Stayed 6 nights in Apr 2024
Response from Irene on 9 Apr 2024
Dear Edwin, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

10/10 Excellent

Natasha Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was Amazing!! Each morning and evening my son was greeted with a special gift. The hotel staff were all extremely knowledgeable and friendly. I would recommend this hotel to anyone!
Stayed 5 nights in Mar 2024

8/10 Good

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again!
Stayed 5 nights in Apr 2024

8/10 Good

Nia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, convenient location. Helpful staff
Stayed 1 night in Apr 2024

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

SHERMA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel. Friendly staff, clean rooms with nice view. Amazing location, walking distance to major attractions. Great hotel restaurant with friendly staff. overall 10/10. I will definitely book agsin.
Stayed 5 nights in Mar 2024

8/10 Good

Don Lennin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff and service were excellent especially the breakfast staff. I recommend getting the breakfast option so you can get a head start on your day. The breakfast food choices were more than adequate, staff was courteous, the room is clean but tight, the bathroom is decent but there’s no exhaust fan, location is very good and safe, fyi when choosing the room there’s the city view and the London eye view which are different. Overall it’s a very good option in London.
Stayed 5 nights in Mar 2024

4/10 Poor

Daniela

Stayed 6 nights in Mar 2024

10/10 Excellent

Simon

Stayed 2 nights in Apr 2024

10/10 Excellent

Carin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wonderful staff is what makes this place stands out. I wish I got their names but we had a couple of incredible front desk people that helped us with check in on the day of arrival, and also throughout our stay. We wish to thank those two incredible staff members for making our stay comfortable.
Stayed 3 nights in Mar 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to all areas of London.
Stayed 3 nights in Mar 2024

10/10 Excellent

Francisco Javier

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, perfect location, great room we had with our family of four.
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth

Stayed 6 nights in Mar 2024

10/10 Excellent

Carrie

Stayed 7 nights in Mar 2024

10/10 Excellent

RaShonda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the overall location. Only downside of the hotel stay was rooms were cleaned late in the afternoons.
Stayed 6 nights in Mar 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great room. Could not imagine a better room. Very pleased with everything... absolutely everything. Everyone was very accommodating and pleasant. I had a special request for my 20 yr anniversary, and staff greatly assisted- very pleased! The one and only downfall the Mrs. and I noticed, -hope i do not offend anyone- when we asked questions about locations, restaurants, the area etc. it was not understood due to the level of staff who are obviously not locals. I tried a few times to talk to the staff on hand and no one could understand the simple questions asked so we asked people who were outside of the hotel. Aside from language barrier (odd for UK) everything was just great! really it was great.
Stayed 2 nights in Mar 2024
Response from Olga on 27 Mar 2024
Dear Steve, thank you for choosing our hotel and taking the time to share your positive experience. We are excited that you enjoyed your time with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. We hope to see you again soon. Kind Regards, Olga

10/10 Excellent

adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the location is excelente , the room Are very good, I will Definitely stay here ea h time I come to London
Stayed 1 night in Mar 2024
Response from Olga on 26 Mar 2024
Dear Adriana, thank you for choosing our hotel and taking the time to share your positive experience. We are excited that you enjoyed your time with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. We hope to see you again soon. Kind Regards, Olga

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

Menchie Ivy Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Almost all of the sights to see is within walking distance and the staff of the hotel is very friendly and are easy to approach with any questions.
Stayed 4 nights in Mar 2024

10/10 Excellent

Gregory, Bloomfield

Stayed 4 nights in Mar 2024

8/10 Good

diana

Was very nice , clean , very welcoming and great staff
Stayed 4 nights in Mar 2024
Response from Eli on 22 Mar 2024
Thank you for your nice comment, Diana,We are so happy to see you enjoyed your stay with us. Nonetheless, we are sorry to see that your stay didn't quite live up to a 5/5 experience - which is always our aim. We hope we have another chance to welcome you and deliver a 5/5 experience in the future. Kind regards,

10/10 Excellent

Holly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay. Fab breakfast. Friendly staff. Will return
Stayed 2 nights in Mar 2024
Response from Santa on 20 Mar 2024
Dear Holly, thank you for sharing your review. We are delighted to hear you enjoyed your stay with us and that your liked our hotel and our breakfast service in particular. We look forward to welcome you back soon! Best wishes,

6/10 Okay

Lynn

Travelled with family and small children
Disliked: Staff & service
The location of the property is convenient. We were traveling with 2 small children and received earlier check in which was appreciated. We were not offered a room up grade....we had a Double bed room and a pull out couch which was not comfortable at all for adults. The staff is not overly friendly at all. We had to ask for our garbage to be cleared on 3 separate occasions and requested garbage bags which never arrived. We had coffee and complimentary water on the first 2 days but there were never replenished for our remaining 8 days. Our dining experiences were fine but breakfast buffet in far too expensive for children - We were charged $25 pounds per child? That was ridiculous. We love London but would not return to this property. Perhaps we were the unfortunate unlucky ones this visit to this location.
Stayed 10 nights in Mar 2024
Response from Solari on 19 Mar 2024
Dear Lynn, thank you for your review. We are truly disappointed to learn that your experience has not been up to your expectations. Please rest assured we work extremely hard to deliver excellent experiences, and we are saddened that you felt differently on this occasion. Please rest assured we are in contact with our hotel team to investigate further what happened. We would love to welcome you back soon to have another opportunity to meet your expectations. Kind Regards, Solari

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location, speed of check-in and elevators.
Stayed 2 nights in Dec 2023
Response from Senami on 19 Mar 2024
Thank you Dawn for your feedback. We are happy you enjoyed your stay with us. We look forward to welcoming you back. Kind regards, Senami