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Reviews of Montcalm Marble Arch

5 out of 5
Montcalm Marble Arch
2, Wallenberg Place, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 300 out of 593 reviews" "
Rating 8 - Good. 163 out of 593 reviews" "
Rating 6 - Okay. 80 out of 593 reviews" "
Rating 4 - Poor. 26 out of 593 reviews" "
Rating 2 - Terrible. 24 out of 593 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

alex

Travelled with family
The hotel staff were very in active and really could not careless , The coffee machine was never working properly food trays always empty and it seemed a effort to replenish them for a complete breakfast the towel changed over no hand towels provided The shower leaked and kept us up all night
Stayed 3 nights in Jul 2023

8/10 Good

IBRAHEEM

Stayed 4 nights in Feb 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bathrooms were disgusting
Stayed 1 night in Feb 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical
From the hotel to the staff its amazing and truly a lovely place to spend a nice or a week away, i highly recommend it to everyone.
Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2023
Response from Jade on 1 Feb 2023
Dear valued guest We are delighted to acknowledge that you have enjoyed your stay with us. We hope to see you back with us soon. Kind Regards Jade

10/10 Excellent

Mohammed

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Jade on 19 Jan 2023
Dear Mohammed We are really happy to acknowledge that you have enjoyed your stay with us and we hope to welcome you back in he near future.Kind Regards Jade

10/10 Excellent

Karen

Stayed 1 night in Jan 2023
Response from Jade on 19 Jan 2023
Dear Karen Thank you soo much for your kind feedback. we are really happy to acknowledge you had a good time with us. We hope to welcome you back soon. Kind Regards Jade

4/10 Poor

AARON

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Response from Jade on 19 Jan 2023
Dear Aaron We thank you for your feedback. we are all working hard to improve our services.Kind Regards Jade

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa services
Response from Jade on 19 Jan 2023
Dear Furqan We are delighted to acknowledge that you have enjoyed your stay with us. We hope to see you back with us soon. Kind Regards Jade

8/10 Good

Yigal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is great and the staff is very friendly. I ordered a room with double bad and what I got was a make believe double bad which was made by connecting 2 smal bads and cober them with a big double bad sheets.
Response from Jade on 19 Jan 2023
Dear Yigal Thank your for your kind feedback and we are sorry to hear that the bed was not us comfortable as you expected. We are all working hard to improve our services. Kind Regards jade Kind Regards Jade

10/10 Excellent

Peter Anthony

Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Benjamin

Business traveller
Liked: Cleanliness
Stayed 1 night in Dec 2022
Response from Jade on 19 Jan 2023
Dear Benjamin Thank you for your kind feedback Kind Regards Jade

6/10 Okay

Aleksandar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
To noise in morning, from housekeeping staff.
Response from jade on 19 Jan 2023
Dear Aleksandra We much appreciate your feedback and all our staff is working to improve all our services. We are sorry that our housekeepers have woken you up and disturbed your rest Kind Regards Jade

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2022
Response from Jade on 19 Jan 2023
Dear Anonymous We much appreciated your feedback. All our staff is working hard to improve all our services. Kind Regards Jade

8/10 Good

Maor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Prime location to Oxford St, few minutes walk Staff are friendly The room is small but comfortable
Response from Jade on 19 Jan 2023
Dear Maor Thank you for your kind feedback. We hope to see you back in the near future. Kind Regards Jade

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay elsewhere
First room was filthy with a long hair in the bed. Second room not much cleaner. No welcome from staff on check in. Advise you to stay elsewhere
Stayed 6 nights in Nov 2022
Response from Jade on 19 Jan 2023
Dear Anonymous We are sorry to acknowledge that you did not enjoy your stay with us. All our staff is working hard to improve all our services. We hope you will allow us a second chance to restore your faith in us Kind Regards Jade

10/10 Excellent

Chris

Stayed 1 night in Nov 2022

10/10 Excellent

Anupama

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort, Convenience, Care
The stay at Montcalm was very comfortable. I was attending the conference at the same Hotel and it was so convenient. Food was very good, the service prompt.
Stayed 4 nights in Nov 2022

10/10 Excellent

ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff (especially Alessandro, George, Robert and Ambicka). Bathroom is perfect (it has Shattaf)

10/10 Excellent

abdulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

Sameera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

AI QIN

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Convenience to Underground Subway, buses ,shopping and walkable to The British Museum, National Art Gallery and much more. Everyday complimentary bottled spring water and fresh fruits are very good!
Stayed 5 nights in Oct 2022

6/10 Okay

Stuart

Liked: Staff & service
Great location but unfortunately the room upon arrival smelt of smoke and there was evidence of ash in the toilets. Sadly, this smell remained for the duration of the stay. We were given complimentary breakfast to make up for this but for the price you expect the room to be perfect.
Stayed 1 night in Oct 2022

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JR
Check in was excellent Breakfast was good Location was very good
Stayed 1 night in Oct 2022

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel
all is well
Stayed 5 nights in Oct 2022

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad experience
Horrible experience, service, and approach by the hotel team.
Stayed 5 nights in Oct 2022

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a nice size and quiet. Breakfast was also very good, the staff were very helpful and friendly
Stayed 2 nights in Sep 2022

6/10 Okay

nicholas

Liked: Staff & service, room comfort
Disliked: Cleanliness
Wonderful friendly staff
Really friendly staff. We had a marvellous upgrade to a suite but the room was tired and not as one would expect for the cost that that room would be. We left our thoughts with reception and await the hotel managers response. Great location and could be a real jewel.
Stayed 1 night in Sep 2022
Response from Prashant on 6 Oct 2022
Dear Nicholas,Thank you for your lovely feedback . We are pleased to know that you enjoyed your stay with us, We are already working on upgrading the product and will ensure that the new product will be there very soon. and looking forward to welcome you back againKind RegardsPrashant Marne

8/10 Good

benjamin

Stayed 5 nights in Sep 2022
Response from Prashant on 6 Oct 2022
Dear Guest Thank you for your lovely feedback . We are pleased to know that you enjoyed your stay with us and looking forward to welcome you back againKind RegardsPrashant Marne

10/10 Excellent

wenlie, Needham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clean room, very friendly staff and convenient location.
Stayed 7 nights in Sep 2022
Response from Prashant on 6 Oct 2022
Dear Wenilie,Thank you for your lovely feedback . We are pleased to know that you enjoyed your stay with us, We are already working on upgrading the product and will ensure that the new product will be there very soon. and looking forward to welcome you back againKind RegardsPrashant Marne

6/10 Okay

Lee

Disliked: Staff & service, property conditions & facilities
Not value for the price
The room we had, while quite large , was “tired “ and in need of some refurb eg sides of bed “frayed”. The sheets were not what we would expect for the price. Room not well serviced ie tea/coffee not replaced and no robes. When we asked for these they failed to arrive - had to ask twice. Also after being given a late check out by one hour, the room key was not adjusted so didn’t work! So all up, not value for money
Stayed 3 nights in Sep 2022
Response from Prashant on 6 Oct 2022
Dear Lee,Thank you for your feedback . We apologise for the challenges you faced. We are already working on upgrading the product and will ensure that the new product will be there very soon. and looking forward to welcome you back againKind RegardsPrashant Marne

8/10 Good

Lina

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
lovely
Stayed 4 nights in Sep 2022
Response from Prashant on 6 Oct 2022
Dear Lina,Thank you for your lovely feedback . We are pleased to know that you enjoyed your stay with us, We are already working on upgrading the product and will ensure that the new product will be there very soon. and looking forward to welcome you back againKind RegardsPrashant Marne

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Prashant on 6 Oct 2022
Dear Guest Thank you for your lovely feedback . We are pleased to know that you enjoyed your stay with us and looking forward to welcome you back againKind RegardsPrashant Marne

10/10 Excellent

Stephen

Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in fantastic location.
Stayed 1 night in Aug 2022
Response from Prashant on 6 Oct 2022
Dear Guest Thank you for your lovely feedback, we are pleased to know that you enjoyed your stay and look forward to welcome you backKind RegardsPrashant Marne

8/10 Good

Mariko

Stayed 6 nights in Aug 2022

4/10 Poor

Ian

Stayed 2 nights in Aug 2022

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary stay - unforgettable and amazing
We decided to celebrate our 20th wedding anniversary here. The location was idea plus we could make use of the spa facilities and enjoy an afternoon tea to add the extra special touch to our stay. This hotel is, truly, nothing short of amazing. Whether this be in relation to the elegant decor throughout, the amazing and friendly staff, or the delicious food and drink offerings, this hotel has it all. Upon arrival we were personally greeted by the very kind doormen and very swiftly taken through the check-in procedure, all with a friendly and helpful touch. We were very kindly upgraded to the 'wow suite' at check-in, which was massively appreciated! Inside our room, iced prosecco and cake were waiting for us and a handwritten note from Edward - which we thought was such a brilliant and lovely touch - thank you Edward. Our room was huge and featured an amazing four-poster-bed with star night lights and a decor which I found very classy and chic. Both bathrooms were stunning and very clean. We enjoyed our stay so much we are already planning to celebrate our birthdays here, our expectations were high when booking but were well and truly exceeded during our stay. We just couldn't think of anywhere else to stay!
Stayed 1 night in Jul 2022
Response from Edmund Balasca on 1 Aug 2022
Dear Cheryl i am delighted to acknowledge that you very much enjoyed your experience with us. Thank you soo much for your kind words and looking forward to welcome you back. Kind Regards Edmund Balasca Guest Experience Executive

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for tube, shops and Hyde park. Hotel staff were great and so were the treatments at the spa. Room needed a few repairs - some tiles missing 2 lights didn’t work, half dead plant, TV not tuned, side of bed worn
Stayed 1 night in Jul 2022
Response from Edmund Balasca on 1 Aug 2022
Dear Emma We really appreciate your feedback. we apologizer for the inconveniences you had faced and we hope to see you again for a second chance to restore your faith in us. Kind Regards Edmund Balasca Guest Experience Executive

6/10 Okay

Lindsay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was OK but we had to ask 3 times for the mini bar fridge to be turned on & for bath robes which come as standard. Each time we were told someone would come up to the room straight away. They never did. So fridge never worked & no robes for the entire stay. Also the “no show” fee was charged after the first night (one nights stay). Apparently the receptionist hadn’t stopped this when I paid in full on arrival. This was soon sorted & reversed but just another inconvenience.
Stayed 2 nights in Jun 2022
Response from Edmund Balasca on 8 July 2022
Dear Lindsay Thank you for your feedback. we apologies for all the inconveniences faced and we hope to see you again soon for a better experience. Guest Experience Executive Edmund Balasca

6/10 Okay

Julia

Short stay in central London
Location excellent. Indian restaurant in my die for although lacking ambience. Beds very comfortable. The hotel is a bit worn, the service was variable, great locatuon
Stayed 3 nights in Jun 2022
Response from Edmund Balasca on 8 July 2022
Dear Julia Thank you for your feed back We are on the process to go under refurbishment. We hope to see you back with us. Guest Experience Executive Edmund Balasca

10/10 Excellent

ruth shlomo

Stayed 5 nights in Jun 2022

8/10 Good

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff were very pleasant and approachable. Very easy to walk to Hyde park. Bed very comfortable. Great shower.
Stayed 2 nights in Jun 2022
Response from Edmund Balasca on 8 July 2022
Dear David Thank you for your kind feedback. We hope to have you with us again soon. Kind Regards Guest Experience Executive Edmund Balasca

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel
Stayed 1 night in Jun 2022
Response from Edmund Balasca on 8 July 2022
Dear Amy Thank you for your kind feedback. We hope to have you with us again soon. Kind Regards Guest Experience Executive Edmund Balasca

8/10 Good

Philip

Liked: Cleanliness
Stayed 1 night in Jun 2022
Response from Edmund Balasca on 8 July 2022
Dear Philip Thank you for your kind feedback. We hope to have you with us again soon. Kind Regards Guest Experience Executive Edmund Balasca

8/10 Good

Gil

Stayed 2 nights in Jun 2022
Response from Edmund Balasca on 8 July 2022
Dear Gil Thank you for your kind feedback. We hope to have you with us again soon. Kind Regards Guest Experience Executive Edmund Balasca

8/10 Good

dean

Travelled with partner
Liked: Cleanliness
We were looked after very nicely after an ordinary start. The duty manager was well versed in how to make us feel looked after from a poor start.
Stayed 2 nights in Jun 2022
Response from Edmund Balasca on 8 July 2022
Dear Dean We are glad to hear that the beginning issues have been rectified and we hope to see you again with us. Kind Regards Guest Experience Executive Edmund Balasca

2/10 Terrible

Fatimah

Stayed 4 nights in Jun 2022
Response from Edmund Balasca on 8 July 2022
Dear Fatimah we are sorry that you were not able to enjoy your time with us and we apologies for all the inconveniences you had to face. we would like to have you with us for a second chance to restore the trust in us. kind regards Guest Experience Executive Edmund Balasca

2/10 Terrible

Abdullah

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
I had a very disappointing stay my wife was roped her jewelry from her suitcase and couldn’t find the thief who must be from the housekeeping or other staff from the hotel and no body could return the jewelry back even after informing the police how come it is a 5 star hotel that burglars among the staff .next time i should put a hidden camera in my hotel room and change my jop to a private investigator saddly.
Stayed 12 nights in May 2022

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, close to everything
Stayed 3 nights in May 2022