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Reviews of Mayfair House

5 out of 5
Mayfair House
22-28 Shepherd Street, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 73 out of 148 reviews" "
Rating 8 - Good. 47 out of 148 reviews" "
Rating 6 - Okay. 11 out of 148 reviews" "
Rating 4 - Poor. 10 out of 148 reviews" "
Rating 2 - Terrible. 7 out of 148 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Derrick, Issaquah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Mayfair House has all the comforts of home. Full kitchen with coffeemaker, a gym and attentive staff. The location also couldn't be better with an awesome pub right next door.
Stayed 6 nights in Apr 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff at this property were kind helpful and accommodating. The apartment was spacious with bedrooms and bathrooms for 5 adults. It was very clean with comfortable beds. Location is perfect for walking to many sights. The kitchen was helpful for coffee and warming foods. We were there 3 nights and found it to be a very comfortable place to stay. Highly recommended!
Stayed 3 nights in Mar 2024
Response from Yousef on 18 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Roxanne

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Yousef on 18 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Roland

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful staff, they can accomodate you. excellent and renovated bathrooms and kitchen but other furniture old. I would come back again
Stayed 6 nights in Mar 2024
Response from Yousef on 18 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rebecca

Liked: Cleanliness, property conditions & facilities
The fish tank was the best!! Staff were great and always feed the fish for our kids
Stayed 4 nights in Jan 2024
Response from Yousef on 28 Feb 2024
Thanks for your wonderful review .We sincerely appreciate your feedback.

8/10 Good

Brandee

Travelled with family
Liked: Cleanliness, amenities
Our apartment was perfect! The entrance to hotel wonderful… the staff kind and considerate and helpful! The hallways and stairs/elevators were needing care. Wonderful spot for dining and short walk to many shops and clothing stores. A mall like area not far… Big Ben clock only a 20 min walk… laundry, dishwasher, stove, mic and all dishes in apt! Wonderful stay. Highly recommend
Stayed 4 nights in Dec 2023
Response from Yousef on 28 Feb 2024
We really appreciate you taking the time to leave us a 4-star review. It means a lot to us.

10/10 Excellent

Nicola

Business traveller
Liked: Cleanliness, room comfort
Great location and excellent, helpful staff. The apartment was great and we were very comfortably accommodated.
Stayed 4 nights in Sep 2023

10/10 Excellent

Greg

Liked: Cleanliness, room comfort
Good value space in great location
We came to celebrate my wife's birthday and stayed 2 nights. We have stayed here before. The staff are very welcoming and helpful. It is self-catering but there is a small corner shop straight across the street and a Tesco very close nearby. It is very convenient for Bond Street and Picadilly. Oxford street is easily walkable. Nice bedroom, living room. Separate bathroom. Many restaurants and small shops in Shepherd market just outside the door.
Stayed 2 nights in May 2023

8/10 Good

Bobbi

Stayed 6 nights in Jan 2023
Response from Manager on 31 Jan 2023
Dear Guest, Thank you for your recent stay ay Mayfair House apartments. We are happy to see you have enjoyed your stay. We look forward to welcome you for another luxurious stayBest Regards, Management Team

8/10 Good

Shayon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
For some reason Black cab drivers don’t want to drop you off in front of the property as it’s a dead end. Uber also needs longer to get here.
Response from Manager on 31 Jan 2023
Dear Guest, Thank you for your recent stay at Mayfair House. We are sorry to hear that you had some hurdle with the getting the black cab. However just the intersection of Hertford Street/Sherherd Street you can easily get a black cab which is few yards away. Also our 24 hours concierge desk can always assist you with booking transport We look forward to welcome you in near futureBest Regards, Management Team

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2022
Response from Management Team on 1 Dec 2022
Dear Guest,Thank you for your feedback after your recent stay at Mayfair House, London. It was an honour to host you and we are extremely pleased to know that you had an enjoyable stay. We hope that you will return in near future for another luxury stay Best Regards, Management Team

4/10 Poor

Gaurav

Disliked: Property conditions & facilities
Not as described. Definitely not luxury apartments.
Stayed 2 nights in Sep 2022
Response from Manager on 26 Oct 2022
Dear Guest,We do wish you had shared more information about what made you feel unsatisfied with your stay so that we can take remedial actions.We hope that you will provide us with another opportunity to restore your trustBest Regards, Management Team

8/10 Good

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022
Response from Management Team on 1 Dec 2022
Dear Guest, Thank you for taking time to leave a feedback which we really appreciate. We hope that on your stay we can serve you even better and achieve a full ratingWe look forward to see you soon in near future Thank you Best Regards, Management Team

6/10 Okay

Eqbal

Travelled with family
Disliked: Amenities
Kitchen was tiny, plates and utensils was very old . Cupboards in bedroom was not in a good condition Housekeeping was not so good The best thing of the property is location and reception staff
Stayed 11 nights in Jun 2022
Response from General Manager on 7 Sept 2022
Dear Mr. Eqbal,Thank you for taking your valuable time in order to share your feedback after your stay at Mayfair House I am personally looking into this matter, and I can assure you all our luxury apartments at Mayfair House are refurbished to a very high standard and we take your comments very seriously and your appreciation for the staff has been shared across the team I hope you will consider staying at Mayfair House once again and allow us the opportunity to serve you well Best Regards,General Manager

10/10 Excellent

Ryan

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 7 nights in Jun 2022
Response from General Manager on 7 Sept 2022
Dear Mr. Ryan, We would like to thank you for your feedback with the providing us with the highest 5 Stars. We would also like to mention that your appreciation keeps us motivated to strive for more improvements. We hope you will be visiting Mayfair House again in the near future. Best Regards, General Manager

10/10 Excellent

Sebastian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place, I would recommend.
Stayed 8 nights in Mar 2022

10/10 Excellent

Hetal

Travelled with family
Liked: Room comfort
Amazing location and lots of space for our family. The staff was really kind. We will be back!
Stayed 1 night in Feb 2022
Response from Management Team on 1 Dec 2022
Dear Guest,We would like to thank you for your wonderful comments regarding the location and the staff. We are pleased to know you had an amazing stay. We hope that you will return for another luxury stay in the near future.Thank you Best Regards, Management Team

6/10 Okay

Verified traveller

Travelled with family
Great location, needs updating
The location was very safe and convenient, but the property itself and the particular apartment we stayed in were lacking in comfort, amenities, and cleanliness. We were disappointed when reality did not match up to photographs we saw online because we were expecting things to be more updated. For example, the carpet had not been changed in a long time, the sofa was saggy and worn, the dishes were stained and old, and the bathroom had mold/mildew on the crown molding. Maybe this is just what you get in London for the price. The staff, however, was welcoming, helpful, and immediately responsive. If you don't mind things being a bit outdated and you want to be in this area of London, this property will work for you.
Stayed 3 nights in Dec 2021

6/10 Okay

Hadeel

Travelled with family
Leisure visit
Thr location is wonderful near shops and restaurants, beautiful safe area. The hotel apartment is spacious, but the bed room was small with a big fresh bed. The living area was tattered and not so clean. The kitchen and bathroom were clean. The most disappointing thing is that they claimed to have daily cleaning unfortunately ive been told only once a week. The ladies on the reception dareen and samieha were super helpful and nice. In general over reated apartments not 5* for sure.
Stayed 3 nights in Oct 2021
Response from Management Team on 6 Nov 2021
Dear Hadeel, Thank you for your feedback after your recent stay at Mayfair House Apartments. We are glad to know that overall you liked the apartment and the services offered to you by our staff. We do apologise for the inconvenience you faced due to the limitation of our housekeeping service. Currently our housekeeping service is limited due to health and safety concerns being put forward to protect the rise and spread of covid cases and make our apartments covid-free However I can assure you as the risk of covid decreases in further we will be operating as normal in terms of housekeeping, hopefully soon in very near future We look forward to welcome you for another luxury stay Best Regards, Management Team

8/10 Good

sonali

Travelled with family
Liked: Cleanliness
Stayed 9 nights in Sep 2021
Response from Managment Team on 6 Nov 2021
Thank you Sonali for your feedback We look forward to welcome you in near future for another luxury stay Best Regards, Management Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great location
Stayed 2 nights in May 2021
Response from Manager on 28 June 2021
Dear Mr. Guest, Thank you for providing us with feedback after your stay with us at Mayfair House We are happy to know that you have enjoyed your stay. It will be our pleasure to welcome you back to Mayfair House for another luxury stay with us. Kind regards Mayfair House Management

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, room comfort
Amazing Location & Service!!!
The room was quality - lots of space, beautiful interior decor, and a nice kitchen. Service was amazing as well - there was a lady at the reception desk (I believe her name was Derin). Extremely professional and she’d been there to help us with any issues, a great asset to the Mayfair House team. I had no problems at all, and would definitely stay here again! I booked after seeing the reviews, and I understand why they are so highly rated - the pictures don’t do this place justice. It’s quite rare to find a place that’s “better in person”. Did I mention how beautiful the location was? :) Full marks from me!
Stayed 2 nights in Feb 2021
Response from Management Team on 6 Nov 2021
Dear Guest, Thank you for your recent stay at Mayfair House, we are extremely delighted to know that you have enjoyed your stay with us . We look forward for a return visit in not too distant future Thank you Best Regards, Management Team

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2021
Response from Management Team on 6 Nov 2021
Dear Guest, Thank you for your recent stay at Mayfair House, we are extremely delighted to know that you have enjoyed your stay with us . We look forward for a return visit in not too distant future Thank you Best Regards, Management Team

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Wonderful stay at the Mayfair House. I was pleasantly surprised all around: good WiFi that keeps you logged in, clean apartment, daily cleaning, coffee & tea in the room, comfortable, and not noisy (a bit of street noise, but not bothersome at all). Highly recommend
Stayed 5 nights in Feb 2020
Response from Manager on 6 Mar 2020
Dear Daniel, Thank you for writing such a great review after your stay with us at Mayfair House. We are glad to know that that you enjoyed your stay. It will be our pleasure to welcome you back to Mayfair House for another luxury stay with us. Kind regards, Mayfair House Management

10/10 Excellent

Morris, New York, N.Y.

Travelled with partner
Liked: Cleanliness, amenities
Clean modern apartment, new appliances, good housekeeping services and very convenient location.
Stayed 7 nights in Dec 2019
Response from Management Team on 6 Nov 2021
Dear Guest, Thank you for your recent stay at Mayfair House, we are extremely delighted to know that you have enjoyed your stay with us . We look forward for a return visit in not too distant future Thank you Best Regards, Management Team

10/10 Excellent

CC, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect -within walking distance to everything we wanted to do in London. The apartments are bright and modern. There are cozy neighbourhood restaurants to choose from and a lovely feeling of neighbourhood which is welcoming at the end of a day of sightseeing and visiting galleries. It is peaceful here -Just a block away from the bustle of Piccadilly Street. This was our second stay here. We would definitely stay here again. Nice welcome from the staff who remembered us.
Stayed 5 nights in Dec 2019
Response from Management Team on 6 Nov 2021
Dear Guest, Thank you for writing such a great review after your second stay at Mayfair House Apartments. We are glad to know that you have enjoyed your stay and feedback will be shared with all. It will be our pleasure to welcome you back at Mayfair House Apartments for another luxury stay with us Kind Regards Management Team

10/10 Excellent

Elise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place fabulous location
Stayed 1 night in Nov 2019
Response from A on 30 Nov 2019
Hi Elise Many thanks for your lovely comment. We hope to see you again soon. Regards Mayfair House Management

4/10 Poor

Susan, Denver and Los Angelos

Travelled with family
Liked: Staff & service
Disliked: Amenities
I liked the apartment which gave some space to my teen grandson, the apt was right on the street and smokers tended to hang below our window an talk for all hours. There were no bar on the bathtub to get in and out for a shower and no non-skip rug on the marble floor in bathroom. No cotton balls and a boldly posted sign that said do not use towels for cleaning off makeup! .Since there were no Kleenex I had to use toilet paper to remove my makeup or risk a fine using the washcloths. The hairdryer was on the wall with the wattage for drying a catterpiller’s hair. There was no thermostat and it took a staff member to use a flashlight and wrench to adjust it. thus I froze one night and melted the next!
Stayed 4 nights in Oct 2019
Response from A on 30 Nov 2019
Dear Susan Many thanks for staying with us. If you had informed us about your issues at the time of your stay, we would have rectified it. However, your request has been noted and will be dealt with accordingly. Kind Regards Mayfair House Management

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was fabulous and we loved the caring and attentive staffs the TV did not seem to have CNN and other “regular”stations. But a really great place overall!
Stayed 4 nights in Oct 2019
Response from A on 30 Nov 2019
Dear Natalie Many thanks for staying with us. We are delighted to hear that you had such a great experience staying with us. We hope to see you again in future. Kind Regards Mayfair House Management

8/10 Good

Emma

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019
Response from A on 30 Nov 2019
Hi Emma Many thanks for staying with us and we hope to see you again. Regards Management Mayfair House

10/10 Excellent

Yvonne, Texas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was better than expected and the staff was wonderful. I would stay there again!
Stayed 3 nights in Oct 2019
Response from A on 30 Nov 2019
Hi Yvonne Many thanks for staying with us, appreciate your wonderful review. We take pride in our customer service and make sure all our guests are happy and enjoy their stay with us. Hope to see you again. Kind Regards, Management Team Mayfair House

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location , friendly staff, really well kept.
Stayed 2 nights in Sep 2019
Response from Management Team on 6 Nov 2021
Dear Guest, Thank you for your recent stay at Mayfair House, we are extremely delighted to know that you have enjoyed your stay withs us. We look forward for a return visit in not too distant future Thank you Best Regards, Management Team

8/10 Good

Verified traveller

Stayed 4 nights in Sep 2019
Response from Management Team on 6 Nov 2021
Dear Guest, Thank you for your recent stay at Mayfair House, we are extremely delighted to know that you have enjoyed your stay with us . We look forward for a return visit in not too distant future Thank you Best Regards, Management Team

10/10 Excellent

Tramie, London

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, thoughtful service. Love the location and will definitely recommend to my friends.
Stayed 3 nights in Sep 2019
Response from Management Team on 6 Nov 2021
Dear Guest, Thank you for your recent stay at Mayfair House, we are extremely delighted to know that you have enjoyed your stay with us . We look forward for a return visit in not too distant future Thank you Best Regards, Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Management Team on 6 Nov 2021
Dear Guest, Thank you for your recent stay at Mayfair House, we are extremely delighted to know that you have enjoyed your stay with us . We look forward for a return visit in not too distant future Thank you Best Regards, Management Team

2/10 Terrible

verovdd, aua

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
BE AWARE TOURIST TRAP When we arrived they told us that they could not accept us because only one child was accepted in the room (a one room with sofa bed in living area room) Expedia's description said differently and let to think we could all fit. not sure if the error was Expedia or the hotel but they sent us to another hotel, (he made us sign we accepted the change and was very misleading making us think the other hotel was better) we were sent to-not a hotel, but serviced apartments, in kensington another area, which we did not care about. and on top of that when we got to the one they said, the hotel manager came out and sent us to another because he was full and he did not know why they sent us there. Lastly (after 2 days of traveling with small children) we arrived to a serviced apartment place very lacking and nothing compared to what we had booked. being so tired and with small children we decided to sleep there and there my husband was so mad he did not want to move again. i do hope Expedia refunds me for this or the hotel. TERRIBLE experience, ended up staying in a cheap place (nice bell guy though) but funny smell on the apartment, towels smelled funny as well (kids said they smell like popcorn)
Stayed 4 nights in Jul 2019
Response from Management Team on 6 Nov 2021
Dear Verovdd, Thank you for your feedback, but unfortunately we cannot find a record of your stay in our system # Thank you Best Regards, Management Team

10/10 Excellent

Qadir, Islamabas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and superb service - checkin ans checkout was very smooth.
Stayed 3 nights in Jul 2019
Response from Mayfair House Management on 30 July 2019
Thanks for staying with us. We look forward to accommodate you again. We appreciate your feedback!

6/10 Okay

Abdulrhman

Liked: Property conditions & facilities
Stayed 10 nights in Jul 2019
Response from Management Team on 6 Nov 2021
Dear Guest, Thank you for your recent stay at Mayfair House. We look forward for a return visit in not too distant future Thank you Best Regards, Management Team

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2019
Response from Management Team on 6 Nov 2021
Dear Guest, Thank you for your recent stay at Mayfair House, we are extremely delighted to know that you have enjoyed your stay with us . We look forward for a return visit in not too distant future Thank you Best Regards, Management Team

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Management Team on 6 Nov 2021
Dear Guest, Thank you for your recent stay at Mayfair House, we are extremely delighted to know that you have enjoyed your stay with us . We look forward for a return visit in not too distant future Thank you Best Regards, Management Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large and perfect location. Would highly recommend
Stayed 3 nights in Jun 2019
Response from Management Team on 6 Nov 2021
Dear Guest, Thank you for your recent stay at Mayfair House, we are extremely delighted to know that you have enjoyed your stay with us . We look forward for a return visit in not too distant future Thank you Best Regards, Management Team

4/10 Poor

Keisha, Austin TX

Liked: Staff & service
Disliked: Room comfort
Noisy & Hot!
Let’s start with the positive- location, location, location! Close to lots of good cafes and restaurants, plus the green line less than 2 blocks away. The staff was friendly and welcoming, but that’s where it ends. Flat on floor 2 with window facing Shepherd St. Very steamy inside and both A/C units did nothing to cool the place down so we suffered through it the entire visit. We tried keeping the windows open at night, but there was too much noise from drunk people and taxi drivers in the street. Three pubs are on this street and people congregate outside in the street to smoke and drink. Very, very, noisy to all hours of the night. If this wasn’t enough, two days into our stay road crews began work on the street just outside front of building at 8am with jackhammers. We were exhausted from the heat and lack of sleep. If you decide to book here, make sure you are on a higher floor where windows do NOT face street AND confirm your A/C units work before unpacking your bags. Ask for another room if it’s too hot.
Stayed 4 nights in May 2019
Response from Manager on 12 June 2019
Dear Guest, Thank you for your feedback, we highly appreciate your comments this will help us in improving our services. We assure you all our windows are double-glazed and manufactured with a special toughened glass to reduce the noise level to 0%. We look forward for a return visit in not too distant future Best Regards, Management Team

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019
Response from Manager on 12 June 2019
Thank you for feedback we are glad to know that you have enjoyed your stay. We look forward for a return visit not in too distant future Best Regards, Management Team

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Manager on 12 June 2019
Thank you for feedback we are glad to know that you have enjoyed your stay. We look forward for a return visit not in too distant future Best Regards, Management Team

8/10 Good

Verified traveller

Stayed 3 nights in May 2019
Response from Management Team on 6 Nov 2021
Dear Guest, Thank you for your recent stay at Mayfair House, we are extremely delighted to know that you have enjoyed your stay with us . We look forward for a return visit in not too distant future Thank you Best Regards, Management Team

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay in London. Location was superb
Excellent in every way. The apartment was perfect, very spacious, comfortable beds, fantastic location. My only issue was that they should remind you that the coffee and tea service is just a starter pack and you need to purchase your own from the corner store. The front desk staff were not the most welcoming to begin with and when we asked if we Could purchase a bag of the coffee, we were very rudely pointed to the shop Down the street. All in all I will definitely stay here on all future trips to London.
Stayed 4 nights in May 2019
Response from Manager on 12 June 2019
Dear Guest, Thank you for your feedback, we highly appreciate your comments this will help us improving our services. We look forward for a return visit in not too distant future Best Regards, Management Team

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019
Response from Manager on 12 June 2019
Thank you for feedback we are glad to know that you have enjoyed your stay. We look forward for a return visit not in too distant future Best Regards, Management Team

6/10 Okay

ABRAHAM

Liked: Cleanliness, staff & service, room comfort
London Get Away
The place was not what was on the pictures on hotel.com. It was a total misrepresentation. The location was great. The place was clean, but it smell like cigarettes. I was going to request a different room, but was too exhausted to deal with it
Stayed 3 nights in May 2019
Response from Manager on 12 June 2019
Dear Guest, Thank you for your feedback, we highly appreciate your comments this will help us improving our services. We assure you all our apartments are strictly non-smoking We look forward for a return visit in not too distant future Best Regards, Management Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms were nice. Staff was responsive.
Stayed 3 nights in May 2019
Response from Manager on 12 June 2019
Dear Guest, Thank you for your feedback, we highly appreciate your comments this will help us improving our services. We look forward for a return visit in not too distant future Best Regards, Management Team