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Reviews of Hilton London Paddington

4 out of 5
Hilton London Paddington
146 Praed Street, Paddington, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 414 out of 1004 reviews" "
Rating 8 - Good. 279 out of 1004 reviews" "
Rating 6 - Okay. 170 out of 1004 reviews" "
Rating 4 - Poor. 76 out of 1004 reviews" "
Rating 2 - Terrible. 65 out of 1004 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

ELVA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants, train and shopping
Stayed 2 nights in May 2024

10/10 Excellent

Eve, Boston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We use this hotel for the night before catching an early flight out of Heathrow. Really convenient
Stayed 1 night in May 2024

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Patricia

Travelled with group
Liked: Cleanliness, property conditions & facilities
Ran out of toilet paper. My room didn’t get cleaned when I requested it. And when I used the blue card to not clean my room. I didn’t get the ten pound voucher for the bar. I had to ask for them. And one day I didn’t put the blue tag on my door my room didn’t get cleaned. I also ran out of soap in the shower disi asked at the desk twice to get it refilled I it was still empty when I left.
Stayed 11 nights in May 2024

6/10 Okay

Armand

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property experienced fire alarm. We were not able to checkin right away. Since i was getting impatient, i keep bugging when can we checkin. They said that we can drop luggage if we want. They should have said that to us right away. I wasted 2 hours waiting. I could have gone some places to see and do things in London. I paid extra for the convinient and location but end up wasting time waiting due out of their control fire alarm. Not happy.
Stayed 2 nights in May 2024
Response from Duty Manager on 14 May 2024
Dear Armand,Thank you for taking the time to share your review. I am sorry to hear you were not entirely happy with your stay. In regards with the fire alarm evacuation that took place during the start of your stay it is our priority and procedure to evacuate the entire building and I believe our team followed the correct procedure and we made sure all our guests and staff were safely out of the building. These incidents can be very long and exhausting I am very sorry for this. However it is something that we cannot risk nor rush as it is impediment we keep everyone safe.Please accept my apologies for any inconveniences this may have caused to your stay. We have considered your comments and we will continually work to improve our guest experience. I personally hope to have the opportunity to welcome you back for a smoother and more enjoyable experience. Kind regards,Keyla AguilarDuty Manager

10/10 Excellent

Bello

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for short stay in London, easy access to and from the airport. In the central London.
Stayed 2 nights in May 2024

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Its historic origins
Stayed 1 night in May 2024

8/10 Good

Kathy

Travelled with family
Location perfect from airport
Stayed 3 nights in May 2024

10/10 Excellent

Bara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in May 2024

6/10 Okay

Naoko

Disliked: Staff & service
Stayed 3 nights in May 2024

10/10 Excellent

Carolyn, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Helpful staff. Large room!
Stayed 2 nights in Apr 2024

10/10 Excellent

Travis

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Place to stay!
Stayed 3 nights in Mar 2024

6/10 Okay

Luke

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were nice and clean. Staff was not overly friendly or helpful.
Stayed 1 night in Apr 2024
Response from Hilton London Paddington on 30 Apr 2024
Dear Mr. Luke. Thank you for taking a moment to share your experience. I am pleased to hear that you liked the room and the facilities. We apologize we were not able to provide you with the quality of services you deserve on this occasion and felt that the team were not helpful. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Please accept our apologies for all the highlighted issues encountered. This is certainly not the lasting impression we wish to leave with our valued guests, we would like to assure you that your feedback is important to us and thus will be actioned accordingly. We sincerely hope to have the opportunity to welcome you back in the near future.

2/10 Terrible

ANDREW

Noise from the bathroom extraction / air conditioning meant I had the worst night ever in a hotel room.
Stayed 1 night in Apr 2024

10/10 Excellent

JOSEPHINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was lovely and convenient for Paddington. The breakfast was the best hotel breakfast ive had 5*
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here and will do so again in the future. The only issue I had was with room service. I ordered a tuna sandwich with crisps. Tuna sandwich was what I expected but very few crunched crisps were poured onto my plate as if they were the bottom of the bag. I often order room service from my Hiltons but never have had this. Breakfast and dinner was amazing but I will not order room service again. It is too easy to access Paddington Station food options. Great location, great rooms!
Stayed 3 nights in Mar 2024

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 1400 and our room was not ready, but we were offered an upgraded room at 30 pounds more. This seems to happen every time we visit London. I would just like to get the room I paid for a little early, without being uncharged. This seems like a coordinated strategy to extract more money from guests.
Stayed 1 night in Mar 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

DENIA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient hotel to stay with clean comfortable beds, it is also easy to get taxis and a wide range of restaurants and places nearby to eat. Convenient shopping in the station area if you need to grab any items you forgot.
Stayed 3 nights in Mar 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Jangho, Palo Alto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed this beautiful luxury hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Munehiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient ! Super helpful staff and a great room
Stayed 2 nights in Mar 2024

10/10 Excellent

Samira, Venice

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for staying in London & being ably to get to London Heathrow easily with the Elizabeth Line.
Stayed 1 night in Mar 2024

8/10 Good

Adam

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Convenient and close to everything you would need.
Stayed 1 night in Mar 2024

8/10 Good

Velma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently located by Paddington station. The staff was awesome. Will definitely return.
Stayed 1 night in Mar 2024

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and the location perfect for traveling into and out of London on the Heathrow Express.
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

The location was perfect for travel from LHR and throughout London. Convenient M & S and Salisbury’s To Go just steps away! Rooms spacious and clean Great service from staff. Would stay here’s
Stayed 5 nights in Feb 2024

10/10 Excellent

leslie

Stayed 1 night in Feb 2024

10/10 Excellent

John

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a traveler, I would have liked to be given a room earlier than I was given. Arrived late morning and could not get into our room until mid-afternoon. Greater consideration has to be given or acquire from travelers that are flying internationally to receive their rooms earlier.
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed after great stay at Reading chain
Low level of cleanliness Customer service below experience of other chains although concierge and cleaning staff was positive
Stayed 1 night in Feb 2024
Response from Hilton London Paddington on 27 Feb 2024
Dear Guest,We are sorry to hear you did not entirely enjoy your stay with us.This is certainly not the lasting impression we wish to leave with our valued guests, we would like to assure you that your feedback is important to us and thus will be actioned accordingly. I am pleased to hear the positive feedback on our concierge and the cleaning team.We sincerely hope to have the opportunity to welcome you back in the near future

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in London so far
Not much to say other than had a good couple of days on London with my gf and Hilton London Paddington just made the stay perfect. Close to major commuter hubs. Lots of places to go for dinners, evening outs and so on.
Stayed 2 nights in Feb 2024

10/10 Excellent

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing stay, would recommend
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

CLIVE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that we didn't have to travel far from the train station. Having to pay for breakfast on top of what we paid for the room we did not like. It should have been included in the price.
Stayed 2 nights in Feb 2024

10/10 Excellent

Okusanya

Stayed 1 night in Feb 2024

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff.
Stayed 3 nights in Jan 2024

6/10 Okay

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities
I usually love staying here but this time our room was so hot and just wouldn’t cool down. The AC wouldn’t work and even with the heating off and the window open the tiny bit allowed it wasn’t ‘til about 6am that it became comfortable. I did report it on checkout. Apart from a sleepless night it was a lovely stay with great food and friendly service.
Stayed 1 night in Feb 2024

10/10 Excellent

Moira

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy accessible to tubes and trains
Stayed 1 night in Jan 2024

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Access to Paddington Station a big plus.
Stayed 2 nights in Jan 2024

10/10 Excellent

Folawumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect location
Stayed 1 night in Jan 2024

8/10 Good

william

Stayed 1 night in Jan 2024

6/10 Okay

Richard

Business traveller
Liked: Staff & service, room comfort
Not awful, but there are better options for less
Lovely courteous and helpful staff. The room was average, I would argue the hotel is in need of updates and a refresh given the price compared to many other hotels around Paddington (I'd choose to stay less conveniently for the HEX with a better hotel for the price next time)
Stayed 1 night in Jan 2024

10/10 Excellent

Vilim

Stayed 4 nights in Jan 2024

10/10 Excellent

Ian

Travelled with family
Liked: Amenities, property conditions & facilities
Very well kept hotel. Convenient for all transport and dining options all excellent
Stayed 3 nights in Jan 2024

8/10 Good

Raymond

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay that's it
It would be good for weary travelers to know about the light switch.... Good stay other then the bartender not ALLOWING ME to pay for one beer on my CC but room charge only. The security guard accosting me wasn't the best look either....
Stayed 1 night in Jan 2024

10/10 Excellent

Catherine

Stayed 1 night in Jan 2024