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Reviews of Docklands Lodge London

3.5 out of 5
Docklands Lodge London
Poplar High Street, 244, London, ENG

Reviews

7.2

Good

Rating 10 - Excellent. 70 out of 311 reviews" "
Rating 8 - Good. 130 out of 311 reviews" "
Rating 6 - Okay. 54 out of 311 reviews" "
Rating 4 - Poor. 35 out of 311 reviews" "
Rating 2 - Terrible. 22 out of 311 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Melanie

The hotel is very poor at communication
I didn’t actually get to stay due to covid. Have attempted to contact the hotel On numerous occasions, over the last 2 months, as have the team at Hotels.com - with no response. All I want to do is shift the booking or get a refund to rebook due to the extraordinary Covid events that led to the concert I was attending being rescheduled to next year. How hard can that be !!
Stayed 1 night in Jun 2020

10/10 Excellent

BTC, Oxon

Business traveller
Liked: Cleanliness, staff & service
I have chosen to stay here 3 times for work - I know I am getting a very good deal and so would be pleased to go again.
Stayed 1 night in Mar 2020

2/10 Terrible

Kaushik

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Hassan on 10 Mar 2020
Please kindly advise us of your concerns and we will use this information to improve our services. Thank you

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020
Response from Hassan on 10 Mar 2020
Please kindly advise us of your concerns and we will use this information to improve our services. Thank you

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
No en suite??
All the rooms in this hotel do not have a shower and toilet in the room. They are down the corridor which something I have not experienced for many years and hope never to do again. The staff are lovely, the rooms are comfortable and clean and the location was great for us. Breakfast was poor but not so important to me.
Stayed 1 night in Mar 2020

10/10 Excellent

R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Team on 6 Mar 2020
Dear R, Thank you for choosing us for your stay in London and for having taken the time to complete our review. Looking forward to the pleasure of welcoming you back soon, I wish you a lovely day! Yours sincerely, The Docklands Lodge Team

8/10 Good

Ruth

Liked: Cleanliness
Stayed 1 night in Mar 2020
Response from Team on 6 Mar 2020
Dear Ruth, Thank you for choosing us for your stay in London and for having taken the time to complete our review. Looking forward to the pleasure of welcoming you back soon, I wish you a lovely day! Yours sincerely, The Docklands Lodge Team

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Suzanne on 3 Mar 2020
Dear Danielle Thank you for choosing us for your stay in London and for having taken the time to complete our review. Looking forward to the pleasure of welcoming you back soon, I wish you a lovely day! Yours sincerely, The Docklands Lodge Team

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms and beds were dirty and mouldy. Also got flea bites from staying there
Stayed 1 night in Feb 2020
Response from DL Team on 3 Mar 2020
DearValued Guest, Thank you for choosing us for your stay in London and for having taken the time to complete our review. wish you a lovely day! Yours sincerely, Dear Mr/Ms __________ or Valued Guest, Thank you for choosing us for your stay in London and for having taken the time to complete our review. Looking forward to the pleasure of welcoming you back soon, I wish you a lovely day! Yours sincerely, The Docklands Lodge Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Docklands Lodge London on 2 Mar 2020
Dear Valued Guest, Thank you for choosing us for your stay in London and for having taken the time to complete our review. Looking forward to the pleasure of welcoming you back soon, I wish you a lovely day! Yours sincerely, The Docklands Lodge Team

8/10 Good

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from DL Team on 27 Feb 2020
Dear Charlotte, Thank you for choosing us for your stay in London and for having taken the time to complete our review. Looking forward to the pleasure of welcoming you back soon, I wish you a lovely day! Yours sincerely, The Docklands Lodge Team

2/10 Terrible

Mia

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from DL Team on 27 Feb 2020
Dear Mia, Thank you for choosing us for your stay in London and for having taken the time to complete our review. Looking forward to the pleasure of welcoming you back soon, I wish you a lovely day! Yours sincerely, The Docklands Lodge Team

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from The Docklands Lodge Team on 28 Jan 2020
Dear Ms Sara Thank you for choosing us for your stay in London and for having taken the time to complete our review. Looking forward to the pleasure of welcoming you back soon, I wish you a lovely day! Yours sincerely,

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Docklands Lodge Team on 4 Jan 2020
Dear Steven, thank you for taking your time to leave a review. We are so pleased you enjoyed your stay with us, and we look forward to seeing you again in the future. Kindest regards, The Docklands Lodge Team.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very pleasant. Room clean and tidy. Not suitable for disabled people unless stated and they would probably put you on the ground floor, as there are no lifts.. breakfast was continental only with tea coffee and herbal teas..
Stayed 1 night in Dec 2019
Response from Docklands Lodge Team on 4 Jan 2020
Thank you for taking your time to leave a review. We are so pleased you enjoyed your stay with us. We do have 3 rooms on the ground floor designed to suit disabled people. We look forward to seeing you again in the future. Kindest regards, The Docklands Lodge Team.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
limit expectation way up price location availabil
We found the location really good. Local car park looked less than desirable but didnt have any issues. Hotel staff were very friendly and helpful. Room was okay with no noise form outside but corridor was and door creaked with other doors shutting. Bed was sqeaky on one side only. Bathroom had no heat and could do with some TLC. Breakfast was somewhat poor but didnt bother us. We may stay here again for location alone.
Stayed 3 nights in Dec 2019
Response from Docklands Lodge Team on 4 Jan 2020
Thank you for taking your time to leave a review. We are so pleased you enjoyed your stay with us, and we look forward to seeing you again in the future. Kindest regards, The Docklands Lodge Team.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty shower room, broken window, cold, no heating. Would definitely not recommend this place.
Stayed 2 nights in Oct 2019
Response from The Docklands Lodge Team on 2 Jan 2020
Thank you for taking the time to leave your personal review. We want to sincerely apologise for the negative experience that you had during your stay in our hotel. We pride ourselves in maintaining the highest quality of standards for our customers, so this is disappointing to hear. We will endeavour to investigate this matter further, so we can improve our services to you. We do hope to see you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from The Docklands Lodge Team on 2 Jan 2020
Thank you for choosing us for your stay in London and for having taken the time to complete our review. I am very happy that you had such an enjoyable stay with us, and I will definitely share your feedback with the rest of the team as they will be delighted by your compliments and it will provide them with great encouragement to keep doing what they are doing. Looking forward to the pleasure of welcoming you back soon, I wish you a lovely day!

4/10 Poor

Tyine

Travelled with group
Overall stay was not bad, but the way your website is written was a little misleading. Especially for people from America it say shared bathroom so we are thinking among the three of us since we choose a triple room. once we got into another room there was no phone. What if there is a emergency. Also the shower soaked the entire floor
Stayed 1 night in Dec 2019
Response from The Docklands Lodge Team on 30 Dec 2019
Dear Tyine, thank you for taking your time to leave a review. We do have handy phones in each room but at the time of your stay they had been taken by the manufacturer for the systems to be updated. Our rooms with private bathrooms come under the category Deluxe rooms if you would like to book again with us, but I will be sure to pass on your feedback to the relevant departments to improve our services. We look forward to seeing you again in the future. Kindest regards, The Docklands Lodge Team.

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
What a great hotel. Staff friendly and helpful, room comfy. A little jewel in Poplar ssshhhhhh don’t want the world too know lol
Stayed 1 night in Dec 2019
Response from Suzanne on 13 Dec 2019
Dear Caroline, Thank you for choosing us for your stay in London and for having taken the time to complete our review. I am very happy that you had such an enjoyable stay with us, and I will definitely share your feedback with the rest of the team as they will be delighted by your compliments and it will provide them with great encouragement to keep doing what they are doing. Looking forward to the pleasure of welcoming you back soon, I wish you a lovely day! Yours sincerely, The Docklands Lodge Team

8/10 Good

Simon

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from The Docklands Lodge Team on 2 Dec 2019
Dear Simon, thank you for taking your time to leave such a lovely review. We look forward to seeing you again in the future. Kindest regards, The Docklands Lodge Team.

6/10 Okay

Verified traveller

Liked: Staff & service
Room very small wonderful shower beds very squeaky
Stayed 1 night in Nov 2019
Response from The Docklands Lodge Team on 26 Nov 2019
Thank you for taking your time to leave a review. I will pass on your feedback to the relevant departments to improve our services. We do have different room types which vary in size if you would like to book again in the future. Kindest regards

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
Solid place
The service was awesome. The bed was the main concern. Creaked like CRAZY and wasn’t very comfortable. Other than that it was a solid experience
Stayed 3 nights in Nov 2019
Response from Suzanne on 25 Nov 2019
Dear David, Thank you for your feedback. I’m sorry to read about the problem with the creaking bed. It's disappointing to read about the shortfall in our service during your recent stay. I have taken your comments to our team to ensure that in the future we do a better job, do drop us an email if you will like a discount on your with us, in hopes that we may better demonstrate the value and hospitality you expect and deserve. Thank you again for your comments. Yours sincerely, The Docklands Lodge Team

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from The Docklands Lodge Team on 21 Nov 2019
Dear Michael, Thank you for taking your time to leave a review. We look forward to seeing you again in the future. Kindest regards

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Shared bathrooms for pensioners is not acceptable. Rooms far too hot despite switching radiator off. Very noisy all through the night so didn’t sleep. Left after one night, would only recommend for students.
Stayed 3 nights in Nov 2019
Response from The Docklands Lodge Team on 16 Nov 2019
Thank you for taking your time to leave a review. We apologise that your stay didn't go as well as expected. We do have rooms with private bathrooms, the category is called deluxe room. Kind regards.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fantastic. I cannot recommend them highly enough. Hotel is large and spotlessly clean. Most importantly, the staff were so kind and helpful and thoughtful while I stayed here with my two young daughters. Massimmo was the loveliest man and made us feel very welcome. I will stay here again! Thank you. Sonja
Stayed 1 night in Nov 2019
Response from The Docklands Lodge Team on 12 Nov 2019
Thank you for taking your time to leave a review. We are so pleased that you enjoyed your stay with us and i have passed your lovely comments on. We hope to see you again in the future.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t do it if you don’t have too
Stains on the carpet .Had a very dingy feel to the space. No thermostat just dials on the radiator room very slow to heat up. WC/Restroom was out side the room down the hall somewhere and showers were also outside of room in another location of the floor. I assumed that since it was going to be a nice place because it was in the canary wharf area . If I had known about the moxy in Stratford I would have stayed there for the same money excellent amenities Iikea Westfield mal next door. Tons of restaurants and stores to choose from . Modern feel and vibe . Very hip with wc/restrooms inside your room . Snacks complimentary down stairs by reception 24/7
Stayed 1 night in Oct 2019
Response from The Docklands Lodge Team on 12 Nov 2019
Thank you for taking your time to leave a review. Sorry your stay with us was not as good as you expected. We do have rooms that have their own private bathroom inside which are under the category deluxe rooms, if you were not happy we could have upgraded you to one if we had it available. We hope to see you again in the future.

8/10 Good

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from The Docklands Lodge Team on 3 Nov 2019
Thank you for taking your time to leave a review. We look forward to seeing you again in the future. Kindest regards, The Docklands Lodge Team.

8/10 Good

evita

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
good stop over
great hotel for quick stop over. friendly staff. Beds are confortable, modern decor. Carpets in rooms could be changed as they are quite stained, maybe laminate flooring be a cleaner option. Communal bathrooms are nice and clean. Restaurant area modern, nice decor. Breakfast consist of fruit, toast and coffee/tea/juice, cereal, porridge, would be nice to have some ham and cheese. Close to London city center, 15min on a train. Train station 5/10min walk away.
Stayed 1 night in Oct 2019
Response from DL TEAM on 26 Oct 2019
Dear Evita, Thank you for choosing us for your stay in London and for having taken the time to complete our review. Looking forward to the pleasure of welcoming you back soon, I wish you a lovely day! Yours sincerely, The Docklands Lodge Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of information by my I pad so you knew the situation arrived at 4 pm to be met by a lovely friendly lady who showed up to our studio. Informed us of the front door code and our room code. The room was modern and up to date really clean. Everything we need including a kitchen which we didn’t expect. Would definitely stay there again.
Stayed 1 night in Oct 2019
Response from DL TEAM on 26 Oct 2019
Dear Valued Guest, Thank you for choosing us for your stay in London and for having taken the time to complete our review. Looking forward to the pleasure of welcoming you back soon, I wish you a lovely day! Yours sincerely, The Docklands Lodge Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff Good service and location. Good Breakfast
Stayed 1 night in Oct 2019
Response from Samantha on 21 Oct 2019
Thank you kindly for your review and your stay with us. We look forward to seeing you again.

8/10 Good

Ceci, Santa Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location of the hotel! It was 5 minutes away (in a walking distance) from Canada Square and the station. The Black Wall Station (which is the station nearby) will take you directly to the London Bridge and the Tower of London (a ten minute train trip for only £4.80!). The hotel was nice, very friendly staff!!
Stayed 2 nights in Oct 2019
Response from Suzanne on 18 Oct 2019
Dear Ceci, Thank you for choosing us for your stay in London and for having taken the time to complete our review. Looking forward to the pleasure of welcoming you back soon, I wish you a lovely day! Yours sincerely, The Docklands Lodge Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This lodge was excellent for a business traveler who needed to be near the businesses in canary wharf and ExCeL London. The staff was incredible - friendly and helpful. The location is near two very accessible underground stations should you want to head into the city. There aren’t many amenities nor is it overly fancy, but it is just right for relaxing after a long day in town. Would recommend any traveler to consider a stay here
Stayed 3 nights in Oct 2019
Response from DL Team on 18 Oct 2019
Dear Valued Guest, Thank you for choosing us for your stay in London and for having taken the time to complete our review. Looking forward to the pleasure of welcoming you back soon, I wish you a lovely day! Yours sincerely, The Docklands Lodge Team

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly hotel
Staff were amazing, we had a room with a shared bathroom but there were four to chose from on our floor and spotlessly clean.
Stayed 1 night in Jul 2019
Response from DL TEAM on 18 Oct 2019
Dear John, Thank you for choosing us for your stay in London and for having taken the time to complete our review. I am very happy that you had such an enjoyable stay with us, and I will definitely share your feedback with the rest of the team as they will be delighted by your compliments and it will provide them with great encouragement to keep doing what they are doing. Looking forward to the pleasure of welcoming you back soon, I wish you a lovely day! Yours sincerely, The Docklands Lodge Team

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Like staff, did not like the location, verry small room, no variety on breakfast,
Stayed 2 nights in Oct 2019
Response from Management on 18 Oct 2019
Dear Valued Guest, Thank you for choosing us for your stay in London and for having taken the time to complete our review. I have taken your comments to our team to ensure that in the future we do a better job. Thank you again for your comments. We hope you will return the next time so we may better demonstrate the value and hospitality you expect and deserve. I wish you a lovely day! Yours sincerely, Docklands Lodge Team

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good the only thing was the breakfast. It wasn't what I expected. It needed a bit more items
Stayed 2 nights in Oct 2019
Response from Management on 18 Oct 2019
Dear Valued Guest, Thank you for choosing us for your stay in London and for having taken the time to complete our review. I have taken your comments to our team to ensure that in the future we do a better job. Thank you again for your comments. We hope you will return the next time so we may better demonstrate the value and hospitality you expect and deserve. I wish you a lovely day! Yours sincerely, Docklands Lodge Team

6/10 Okay

Ena

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Oct 2019
Response from DL Team on 18 Oct 2019
Dear Ena Thank you for choosing us for your stay in London and for having taken the time to complete our review. Looking forward to the pleasure of welcoming you back soon, I wish you a lovely day! Yours sincerely, The Docklands Lodge Team

8/10 Good

victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing too much trouble!
First time staying here, super friendly staff, nothing seemed too much trouble. Comfy beds and clean facilities. Had a shared bathroom and the robes and slippers were a thoughtful touch. All the basics there for breakfast, although the fancy coffee machine was on, only instant coffee was freely available.
Stayed 1 night in Sep 2019
Response from Suzanne on 18 Oct 2019
Dear Victoria, Thank you for choosing us for your stay in London and for having taken the time to complete our review. I am very happy that you had such an enjoyable stay with us, and I will definitely share your feedback with the rest of the team as they will be delighted by your compliments and it will provide them with great encouragement to keep doing what they are doing. Looking forward to the pleasure of welcoming you back soon, I wish you a lovely day! Yours sincerely, The Docklands Lodge Team

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Samantha on 21 Oct 2019
Thank you for your review.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Response from DL Team on 19 Sept 2019
Dear Valued Guest, Thank you for choosing us for your stay in London and for having taken the time to complete our review. Looking forward to the pleasure of welcoming you back soon, I wish you a lovely day! Yours sincerely, The Docklands Lodge Team

2/10 Terrible

Kesia

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from DL Team on 19 Sept 2019
Dear Valued guest, Thank you for choosing us for your stay in London and for having taken the time to complete our review. I am very happy that you had such an enjoyable stay with us, and I will definitely share your feedback with the rest of the team as they will be delighted by your compliments and it will provide them with great encouragement to keep doing what they are doing. Looking forward to the pleasure of welcoming you back soon, I wish you a lovely day! Yours sincerely, The Docklands Lodge Team

4/10 Poor

Elizabeth

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Misleading website pictures Booked 2 deluxe rooms...mine didn’t even have a window and stank of moth balls Changed to 3rd floor room. Bricked mirror in bathroom in 3 places ...bit of gaffer tape on one break This is a youth hostel at expensive price! Communal bathrooms on first floor Breakfast ...very cheap ingredients..long life yogurts and juice with so much sugar in them Absolute disgrace!
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good staff, ultra hot room
The staff at the hotel were very friendly and helpful and allowed my bike to be stored at the hotel which was fantastic. However we were placed on the third floor, a strange room layout with very little space in the room and my son had to sleep on an air bed, the bathroom was nearly the size of the room with a whirlpool bath, however the bath was really noisy so we didn't want to use it and the shower was mostly blocked with limescale. The hardest thing was the temperature, a portable air conditioner was supplied but was overloaded and kept tripping out the host was gaffa taped so leaked hot air back into the room, it was unbearably hot and we all didn't get much keep. The next morning the breakfast was good and the host did this early for the london cyclists which was good.
Stayed 1 night in Aug 2019
Response from DL Team on 19 Sept 2019
Dear Valued Guest, Thank you for choosing us for your stay in London and for having taken the time to complete our review. I have taken your comments to our team to ensure that in the future we do a better job. Thank you again for your comments. We hope you will return the next time so we may better demonstrate the value and hospitality you expect and deserve. I wish you a lovely day! Yours sincerely, Docklands Lodge Team

8/10 Good

Seamus

Travelled with family, Travelled with group
Liked: Staff & service
Stayed 1 night in Aug 2019
Response from DL Team on 19 Sept 2019
Dear Valued guest, Thank you for choosing us for your stay in London and for having taken the time to complete our review. I am very happy that you had such an enjoyable stay with us, and I will definitely share your feedback with the rest of the team as they will be delighted by your compliments and it will provide them with great encouragement to keep doing what they are doing. Looking forward to the pleasure of welcoming you back soon, I wish you a lovely day! Yours sincerely, The Docklands Lodge Team

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of the East End
This is a little gem - right in the heart of the east end. It doesn’t look much, the surrounding area is not particularly good, but the hotel is great value. The number 15 bus stops virtually outside the door & runs right across London taking in The Tower, Pudding Lane monument, St Paul’s, Fleet Street & The Royal Courts of Justice! The staff are helpful, the rooms & public places clean, the water hot & the tv works! My only disappointment was that I didn’t notice the economy rooms had shared facilities. Never crossed my mind - we were upgraded but it was £20 extra
Stayed 1 night in Aug 2019
Response from The team on 2 Sept 2019
Dear Stuart, Thank you for choosing us for your stay in London and for having taken the time to complete our review. I am very happy that you had such an enjoyable stay with us, and I will definitely share your feedback with the rest of the team as they will be delighted by your compliments and it will provide them with great encouragement to keep doing what they are doing. Looking forward to the pleasure of welcoming you back soon, I wish you a lovely day! Yours sincerely, The Docklands Lodge Team

10/10 Excellent

Reyes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
I didn’t realise that I had booked a room with a shared bathroom but it didn’t matter. It was extremely clean and well looked after. Every single staff member was super friendly and helpful. I wish I had taken their names to mention them here. The prize was very reasonable and the breakfast great. The area isn’t amazing but very convenient for The 02. Thanks
Stayed 1 night in Aug 2019
Response from Management and the team on 24 Aug 2019
Dear Mr/Ms __________ or Valued Guest, Thank you for taking the time to leave us a review on your stay with us at our hotel. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We are glad that you enjoyed our services, our dedicated staff will be pleased to hear of your high praise. Looking forward to the pleasure of welcoming you back soon, I wish you a lovely day! Yours sincerely, The Docklands Lodge Team

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stained carpets no ensuite staff excellent. Very poor booking through hotel .com did not make it clear that no facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely hotel, friendly staff. Only fault i could find was carpet could have done with a clean in the room. Other then that everything was good
Stayed 1 night in Aug 2019
Response from Suzanne on 19 Aug 2019
Dear Valued Guest, On behalf of the Docklands Lodge team we want to say a big thank you for choosing us for your stay in London and for having taken the time to complete our review. I have taken your comments to our team to ensure that in the future we do a better job,We hope you will return the next time so we may better demonstrate the value and hospitality you expect and deserve. I wish you a lovely day! Yours sincerely, Docklands Lodge Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stayed for 1 night only and was very happy with everything ! the staff were very polite and helpful. I upgraded our room beforehand and paid the outstanding amount upon arrival. Our room and bathroom was very clean. The only thing was that it was hot as the main window could not be opened (we were situated on the ground floor) but there was a freestanding fan for our use. The breakfast on offer was well presented there was a small selection of continental and cooked foods on offer. Overall we enjoyed our stay there and would stay again.
Stayed 1 night in Aug 2019
Response from Suzanne on 13 Aug 2019
Dear Valued Guest, Thank you for taking the time to share your opinion on your stay with us at our hotel. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We are glad that you enjoyed our services, our dedicated staff will be pleased to hear of your high praise. They work very diligently, and it will provide them with great encouragement to keep doing what they are doing Your feedback is very important to us as it allows us to make improvements where needed. Please be assured the relevant teams at the property have been made aware of your concerns on breakfast options. We hope you will return the next time you visit the area so we may better demonstrate the value and hospitality you expect and deserve. Yours sincerely, The Docklands Lodge Team

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and welcoming. Lovely hotel.
Very pleasant stay, staff were lovely & very helpful. Hotel is very tastefully done. Short walk to Canary Wharf. Would stay here again.
Stayed 1 night in Aug 2019
Response from Suzanne on 13 Aug 2019
Dear Valued Guest, Thank you for choosing us for your stay in London and for having taken the time to complete our review. I am very happy that you had such an enjoyable stay with us, and I will definitely share your feedback with the rest of the team as they will be delighted by your compliments and it will provide them with great encouragement to keep doing what they are doing. Looking forward to the pleasure of welcoming you back in the near future, I wish you a lovely day! Best Regards, Docklands Lodge team