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Reviews of Craven Hill Gardens

3 out of 5
Craven Hill Gardens
1 Craven Hill Gardens, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 141 out of 266 reviews" "
Rating 8 - Good. 84 out of 266 reviews" "
Rating 6 - Okay. 28 out of 266 reviews" "
Rating 4 - Poor. 5 out of 266 reviews" "
Rating 2 - Terrible. 8 out of 266 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jess

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Generally okay, and good location
Stayed 2 nights in Aug 2021
Response from Arturas on 2 Sept 2021
Dear Jess, Good Afternoon, Thank you very much for taking the time to share your experience with us. Your feedback is highly appreciated and we are pleased to receive your great comments. We are glad you enjoyed your time with us. We look forward to having another opportunity to welcome you back at NOX HOTELS | Lancaster Gate Best Regards, Arturas K.

8/10 Good

Phillipa

Liked: Staff & service, property conditions & facilities, room comfort
Loved my stay
The bed cover had some stains and there was only 2 coffee pods for a 4 night stay but I would still go again. The bed and room was comfortable and it was a great location.
Stayed 4 nights in Aug 2021
Response from Arturas on 13 Aug 2021
Dear Phillipa, Good Afternoon, Thank you for taking the time to share your feedback about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued. Regards, Arturas K.

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Reception just could not give a damn
The Nox hotel is really a glorified b&b. It is not a 4-star property, regardless of the state of the room. Initially the receptionist was very polite and we checked in on time. The room however, was dark (it was in the basement) there was paint on the floor (this is because of damp causing the paint to fall off the walls). There was an issue with the bathroom door (the bathroom door was a sliding door and it was stuck within the recess due to a leak from the shower that had made the door swell up). I asked reception to fix this problem, I also mentioned that we only had one towel and no toiletries. There was a dirty sock from a previous guest left in the wardrobe. The receptionist response was that he was the only person on shift, but he assured us that he would have the maintenance man look at this problem the next day. Suffice to say nothing was done the door wouldn’t close and the floor remains covered in paint chips for the duration of our stay (two days). Not the worst place I’ve ever stayed but disappointing nonetheless.
Stayed 2 nights in Aug 2021
Response from Arturas on 9 Aug 2021
Dear Paul, Good Afternoon, Such a rude review. Thank you for your feedback. Regards, Arturas K.

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2021
Response from Arturas on 9 Aug 2021
Dear Mauricio, Good Afternoon, Thank you very much for sharing this great review of your recent stay at NOX HOTELS | Lancaster Gate. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look forward to welcome you soon. Sincerely, Arturas K.

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Great room very clean, beautifully decorated, but slightly hard to find..walked around in circles for a while
Stayed 1 night in Jul 2021
Response from Arturas on 5 Aug 2021
Dear Richard, Good Afternoon, Thank you for taking the time to share your positive and negative comments about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued. Sincerely, Arturas K.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Arturas on 5 Aug 2021
Dear John, Good Afternoon, Thank you for taking the time to share your positive feedback about your recent stay at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued. Sincerely, Arturas K.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here with my boyfriend as we wanted to go away for a couple of nights but didnt want to spend loads on a room as we weren't going to be there much (had a lot of activities etc planned). we both liked the room and thought it was great value for money. its location is really nice as we weren't in a busy area so was very nice to go for walks around Kensington garden/hyde park (which are really close by). there were two tube stations about 5/10 minute walk away so they were really useful as a lot of our activities were a little far to walk from the hotel. there's also a small Tesco about a 10 minute walk from the hotel which was also really useful for snacks/lunch. the street the hotel was on was really nice and quiet and close to the gardens which were lovely. the room itself was nice (very good value for money), there were a few marks on the wall and little damages done to some of the furniture (e.g the shower door) but apart from that the room was nice and got cleaned often. we had a tv in our room, a fridge, wardrobe, hot water machine, a hob, a few glasses/mugs/bowels, a sink and some coffee/tea sachets etc etc. the staff were friendly and helpful. would recommend this hotel to a friend if looking for a nice, good priced room (ours was about £40 a night for both of us) that's out of the way a little so nice and quiet. overall pleased with my say at Lancaster Gate NOX hotel :)
Stayed 3 nights in Jul 2021
Response from Arturas on 29 July 2021
Dear Anonymous Guest, Good Afternoon, I am delighted that you had such a wonderful stay with us at NOX HOTELS | Lancaster Gate and very much appreciate your shared feedback. We hope we will have the pleasure of welcoming you back again in the future. Regards, Arturas K.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
We loved it ! we will be back
Stayed 2 nights in Jul 2021
Response from Arturas on 29 July 2021
Dear Charlotte, Good Afternoon, I am delighted that you had such a wonderful stay with us at NOX HOTELS | Lancaster Gate and very much appreciate your shared feedback. We hope we will have the pleasure of welcoming you back again in the future. Regards, Arturas K.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Good location, and quiet area. Lovely temperature in the room despite it being over 30 degrees outside.
Stayed 1 night in Jul 2021
Response from Arturas on 29 July 2021
Dear Anonymous Guest, Good Afternoon, I am delighted that you had such a good stay with us at NOX HOTELS | Lancaster Gate and very much appreciate your shared feedback. We hope we will have the pleasure of welcoming you back again in the future. Regards, Arturas K.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern, quiet, great location, value for money.
Stayed 2 nights in Jul 2021
Response from Arturas on 15 July 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your comments about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, excellent location
Stayed 1 night in Jul 2021
Response from Arturas on 15 July 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your comments about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. I got upgraded to a little studio and the gentleman at reception was super friendly. It was perfect for me and the location was also fantastic. Very clean and had everything you needed. The only issue was maybe the smoky smell when i first entered the room, but that wasn't so noticeable after a while. Secondly the shower was nice but the water pooled at the bottom so not draining properly. Also, the shower handle itself is very difficult to turn off when your hands are wet. I had to grab my t-shirt because it was so tight. Otherwise no major issues, and I would defo recommend!
Stayed 1 night in Jul 2021
Response from Arturas on 13 July 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your great comments about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Kind Regards, Arturas K.

10/10 Excellent

Connor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Arturas on 9 July 2021
Dear Connor, Good Afternoon, I am delighted that you had such a wonderful stay with us at NOX HOTELS | Lancaster Gate, and very much appreciate your fantastic feedback. Thank you again for your feedback and I hope we will have the pleasure of welcoming you back again in the future. Sincere Regards, Arturas K.

10/10 Excellent

JONATHAN

Liked: Property conditions & facilities, room comfort
Great location and great value!
Great place to stay on a short trip to London. The rooms are (understandably) very small but it’s ideally located next to Hyde park and the staff are incredibly friendly and helpful!
Stayed 1 night in Jun 2021
Response from Arturas on 29 June 2021
Dear Jonathan,Good Afternoon, Thank you for taking the time to share your review about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Fantastic hotel, perfect location, the room was amazing we booked the jacuzzi suite and it didn’t disappoint, would defiantly Stay there again!!
Stayed 1 night in Jun 2021
Response from Arturas on 29 June 2021
Dear Jamie,Good Afternoon, Thank you for taking the time to share your review about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Arturas on 29 June 2021
Dear Anonymous Guest,Good Afternoon, Thank you for taking the time to share your review about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

6/10 Okay

Rachid

The hotel was clean comfortable but no hair dryer first time I have been to hotel with no hair dryer asked for towel kept waiting in the reception and just decided to go back to my room after the reception area is always empty with no one to ask for help.
Stayed 1 night in Jun 2021
Response from Arturas on 16 June 2021
Dear Rachid, Good Afternoon, Thank you for taking the time to share your review about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Overall a good stay. Some minor points: 1) no water bottles given as mentioned 2) Coffee pods and milk were not replenished on day 2 3) Insufficient shower gel and toiletries
Stayed 2 nights in Jun 2021
Response from Arturas on 16 June 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your review about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and location
Brilliant value for money, great location, good quality room with plenty of space.
Stayed 1 night in Jun 2021
Response from Arturas on 8 June 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share a review about your experience at NOX HOTELS | Lancaster Gate. We look forward to welcoming you back again in the near future. Regards, Arturas K.

8/10 Good

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice place. Bit old school with checking in/out which is inconvenient. Curtains were too thin to function properly and so let all the light in.
Stayed 1 night in May 2021
Response from Arturas on 26 May 2021
Dear Benjamin, Good Afternoon, Thank you for taking the time to share your comments about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
A good stay overall. Had a free upgrade; couldn’t ask for more! Wish if the windows were double glazed though to minimise outdoor disturbance.
Stayed 3 nights in May 2021
Response from Arturas on 24 May 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your comments about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was alive with a new dawn eagerness to please post plague (free upgrade to the top floor studio suite, self conscious social exchanges, as yet unweary smiles) and the kind of disinfected cleanliness that is a given in much of the world but of freakish novelty in London hotels. Some traces of the abraded service and standards of the before times remain (the indelible smell of years of alarm-avoiding cigarette smoke in the bathroom and sash windows that cannot be closed) but generally a good place to stay in a quiet and central enough location.
Stayed 2 nights in May 2021
Response from Arturas on 24 May 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your comments about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

10/10 Excellent

Silvio

Stayed 1 night in May 2021
Response from Arturas on 24 May 2021
Dear Silvio, Good Afternoon, Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Sincerely, Arturas K.

10/10 Excellent

Silvio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location right in central London
Staff were very friendly. The room was good despite having a wall facing my window. It was quiet and allowed me to rest for my journey back home. I would not stay in this room for more than one night though. I would prefer a higher room with some light. For the price I paid I always happy. Facilities were very good.
Stayed 1 night in Apr 2021
Response from Arturas on 6 May 2021
Dear Silvio, Good Afternoon, Thank you for your choosing NOX HOTELS | Lancaster Gate and for sharing your valuable feedback. We wishing you a wonderful day ahead and we look forward to welcoming you to NOX HOTELS | Lancaster Gate again. Sincerely, Arturas K.

8/10 Good

David

Business traveller
Liked: Property conditions & facilities
Stayed 2 nights in Apr 2021
Response from Arturas on 19 Apr 2021
Dear David, Good Afternoon, Your shared review of the NOX HOTELS | Lancaster Gate is truly appreciated. Meanwhile, we look forward to having you as our Guest in the not so distant future. Sincerely, Arturas K.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception was not welcoming The bedsheets were not clean the floor was dirty not enough tea bags or coffee to make with,there was no sugar ,the room was cold We left after just 3 hours
Stayed 1 night in Apr 2021
Response from Arturas on 12 Apr 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your comments with us, we always value feedback from our guests. Sincerely, Arturas K.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
mixed bag
Very difficult to find the hotel (not signposting outside the hotel. The only way I knew I was at the right place was a small sign on the buzzer at the main door). Once arrived, there was no answer on ringing the buzzer. The number provided by Hotels.com was out of service. There was a mobile number next to the buzzer for the hotel. There was also no answer there. After 10 minutes, I was let in as one of the other residents managed to find the receptionist inside the building. No apologies from the receptionist, who was quite rude and not very welcoming/helpful. She asked for £50 deposit, which seems excessive compared to other hotels. The actual room itself was quite small with minimal amenities available, but was adequate as I was away from the hotel for most of my stay. Overall, hotel room was adequate. Location, facilities, check-in and hotel staff, less so. Not sure this hotel would rate as 8.6/10 as it currently does on hotels.com.
Stayed 2 nights in Mar 2021
Response from Arturas on 26 Mar 2021
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to write a review about your experience at NOX HOTELS | Lancaster Gate. We really value all kind of feedback, while of course - a positive motivates us, and the improvement needed supports discussion and action where appropriate. Regarding all the negative points - you have been informed via messaging service about all rules, changes and whats required, a phone number was given too. Hotels and apartments are operating differently during the pandemic, so knowing this we should be more patient.Throughout the COVID19 - all that is the most important - the safety to our staff, guests. We do hope that we will have the opportunity to welcome you back again in the future. Sincere Regards, Arturas K.

6/10 Okay

Mark

Business traveller
Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2021
Response from Arturas on 12 Mar 2021
Dear Markt, Good Afternoon, Thank you for taking the time to share a review following your recent visit to NOX HOTELS | Lancaster Gate. Regards, Arturas K.

10/10 Excellent

Allan

Stayed 1 night in Mar 2021
Response from Arturas on 22 Mar 2021
Dear Allan, Good Morning, Thank you very much for taking the time to share your review following your stay at NOX HOTELS | Paddington. Sincerely, Arturas K.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Trendy looking hotel, but not amazing
I wasn't actually sure I was in the right place as there was only a tiny sign on the plant pot outside saying hotel name. I had some issues the first night,my room was on the ground floor, it was very noisy, broken lock on window and very worn dirty chair. The exit to the hotel was opposite my room doorbso could hear people going out all the time. I emailed the reception, who gave me a different for the rest of my stay on a different floor, which was clean, modern and much quieter. Not very comfortable bed, lovely reception area, but only saw a glimpse of it during check in. I think a little more care needs to be taken outside as there were about 100 cigarette end outside in a little courtyard area.
First room
Second room
Stayed 3 nights in Feb 2021
Response from Arturas on 8 Feb 2021
Dear Anonymous Guest, Good Afternoon, Thank you for your time taken to share your own and personal feedback after your stay at NOX HOTELS | Lancaster Gate. We regret that we did not meet your expectations on this visit. We are disagreeing with all of your unfair comments - the chair is clean and we are unsure about your comments made, this is the fabric of this type that changes in color after touching. We are perturbed of your comments about a "100 cigarette ends outside", we are really unsure where you have seen this outside on the streets. We just are thinking, that your review is against any guidelines, no matter the fact how you were behaving at our property and with our staff as well. Booked the lowest category and pushed us to provide the highest category for your stay free of charge without even considering to pay the price difference. Even as a nice gesture we gave a complimentary upgrade after all, we have received unpleasant treatment from you throughout your whole stay. We hope that you left with many positive memories from London, as in our surroundings you just were counting a "cigarette ends" on the streets, which is unbelievably shameful to blame the property for the London streets and what is outside the hotel. Kind Regards, Arturas K.

2/10 Terrible

BOBBY

Stayed 1 night in Jan 2021
Response from Arturas K. on 13 Feb 2021
Dear Bobby, Good Afternoon, Thank you for taking the time to scoring your experience at NOX HOTELS | Lancaster Gate, we are really sad to see just a very poor 2 out of 10. We really value all kind of feedback, while of course - a positive comments motivates us, and the improvements needed supports discussion and action where appropriate, so it is sad that there are no any comments from your side why the scoring has been chosen so low. We do hope that we will have the opportunity to welcome you back again in the future. Sincerely, Arturas K.

2/10 Terrible

Verified traveller

Stayed 4 nights in Nov 2020
Response from Arturas on 17 Nov 2020
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your feedback. Regards, Arturas K.

6/10 Okay

Antony

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good value for money, just 1 issue
Modern room, small but functional. The bed was tiny, seemed to be in between a single and a double which alongside the very soft pillows meant for an uncomfortable night. Good location Would stay against if could get a king/queen bed
Stayed 1 night in Nov 2020
Response from Arturas on 11 Nov 2020
Dear Antony, Good Afternoon, Many thanks for your rating and comments after your recent stay at NOX HOTELS | Lancaster Gate. Thank you once again for your kind feedback and we look forward to welcoming you back to NOX HOTELS | Lancaster Gate. Best Regards, Arturas K.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury room, great hotel, no frills
Lovely, great value clean hotel in a fantastic leafy West London location. No frills, no bar, no real amenities but would definitely return!
Stayed 1 night in Oct 2020
Response from Arturas on 3 Nov 2020
Dear Peter, Good Afternoon, Your glowing review of the NOX HOTELS | Lancaster Gate is truly appreciated. Allow us to thank you for choosing to stay with us, and the team are at awe for your wonderful feedback during your recent stay. We look forward to warmly welcome you back for your next trip to London. Sincere Regards,​ Arturas K.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
the hotel was nice and clean I recommend it
Stayed 1 night in Oct 2020
Response from Arturas on 1 Nov 2020
Dear Daniele, Good Afternoon, Thank you for taking the time to share your feedback about your most recent experience at NOX HOTELS | Lancaster Gate. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Regards, Arturas K.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
poor service
After asking for a different room and saying I’d be happy to pay the excess. They quoted me more than the advertised price - double the variance shown online. When I showed them they didn’t know what to say. I then said I’d like to know why and make a complaint about it and that’s when they back tracked and said it was the hotel managers decision but were willing to match now (all of a sudden). Poor customer service, I decided not to extend my stay. Otherwise decent location.
Stayed 7 nights in Oct 2020
Response from Arturas on 25 Oct 2020
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to share your comments about your most recent experience at NOX HOTELS | Lancaster Gate. Regards, Arturas K.

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2020
Response from Arturas K. on 15 Oct 2020
Dear Anonymous Guest, Good Afternoon, Thank you for taking the time to leave a score after your experience at NOX HOTELS | Lancaster Gate.Would have been nice to receiving a comments why the rating was left so low. Sincerely, Arturas K.

10/10 Excellent

KirstyMcG, Cheshire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. Easy to check in, room nice, good amenities and even better location. We will definitely be returning. The only thing missing is a floor length mirror, not a big issue but something a lot of people like to have.
Stayed 2 nights in Oct 2020
Response from Arturas K. on 15 Oct 2020
Dear KirstyMcG, Good Afternoon, Thank you so much for your kind review shared after your very recent stay with us at NOX HOTELS | Lancaster Gate. I was delighted to hear you had a great stay and I truly appreciate your kind comments about the service, amenities, room and location. We sincerely strive to provide the best service to all our guests and I am extremely pleased that you enjoyed your time with us. Once again thank you for your compliments and look forward to welcoming you back soon. Kind Regards, Arturas K.

10/10 Excellent

MR ANTHONY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless, convenient, comfortable
Good location, helpful staff, very clean and well-furnished, room very well-equipped, good value
Stayed 2 nights in Oct 2020
Response from Arturas K. on 12 Oct 2020
Dear Mr Anthony, Good Morning, Thank you for taking the time to review your experience at NOX HOTELS | Lancaster Gate. We do hope that we will have the opportunity to welcome you back again in the future. Sincerely, Arturas K.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice, very quiet and clean. Good location and staff were very helpful and polite
Stayed 2 nights in Oct 2020
Response from Arturas K. on 12 Oct 2020
Dear Jonathan, Good Morning, Thank you so much for your kind review shared after your very recent stay with us at NOX HOTELS | Lancaster Gate. I was delighted to hear you had a great stay and I truly appreciate your kind comments about the team. We sincerely strive to provide the best service to all our guests and I am extremely pleased that you enjoyed your time with us. Once again thank you for your compliments and look forward to welcoming you back soon. Sincerely, Arturas K.

10/10 Excellent

Garrii

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ery happy
I could not fault this hotel , bath was big , bed and pillows so comfortable, cleanliness, helpful and great decor I will definitely be returning
Stayed 1 night in Sep 2020
Response from Arturas K. on 12 Oct 2020
Dear Garrii, Good Morning, Thank you so much for your kind review shared after your very recent stay with us at NOX HOTELS | Lancaster Gate. I was delighted to hear you had a great stay and I truly appreciate your kind comments about the team. We sincerely strive to provide the best service to all our guests and I am extremely pleased that you enjoyed your time with us. Once again thank you for your compliments and look forward to welcoming you back soon. Sincerely, Arturas K.

10/10 Excellent

Muhieldin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Arturas K. on 12 Oct 2020
Dear Muhieldin, Good Morning, Thank you for taking the time to review your experience at NOX HOTELS | Lancaster Gate. We do hope that we will have the opportunity to welcome you back again in the future. Sincerely, Arturas K.

8/10 Good

Chisom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from Arturas K. on 28 Sept 2020
Dear Chisom, Good Morning, Thank you for taking the time to review your visit to NOX HOTELS | Lancaster Gate. We look forward to welcoming you back to NOX HOTELS | Lancaster Gate on many more occasions, and in the not too distant future. Sincerely, Arturas K.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Arturas K. on 21 Sept 2020
Dear Anonymous Guest, Good Afternoon, Thank you for reviewing your recent stay at NOX HOTELS | Lancaster Gate. We look forward to your next visit. Sincerely, Arturas K.

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Very clean and modern apartment. Placed near the central of London and easy to get about to places. Great value for money considering other London prices. We booked a double studio and it had everything it needed to, big TV as well with the use of netflix and other subscriptions. Shame it didn’t have a microwave but still a great value for money. Staff was lovely and helpful. Highly recommend and will definitely be coming back
Stayed 2 nights in Sep 2020
Response from Arturas K. on 21 Sept 2020
Dear Hanna, Good Afternoon, Thank you for reviewing your recent stay at NOX HOTELS | Lancaster Gate. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Thank you again for this heartwarming review of your stay with us and we look forward to your next visit. Kind Regards, Arturas K.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean Comfortable And Would Definitely Visit Again & Recommend To Couples
Stayed 1 night in Sep 2020
Response from Arturas on 14 Sept 2020
Dear Alison, Good Afternoon, Thank you for taking the time to share your great feedback after staying with us at NOX HOTELS | Lancaster Gate. In the meantime on behalf of the team I wish you all the best in your travels and I sincerely hope that we will be in your calendar in the very near future. Regards, Arturas K.

8/10 Good

Martta

Liked: Staff & service
Stayed 2 nights in Sep 2020
Response from Arturas on 14 Sept 2020
Dear Martta, Good Afternoon, Thank you for taking the time to share your great feedback after staying with us at NOX HOTELS | Lancaster Gate. In the meantime on behalf of the team I wish you all the best in your travels and I sincerely hope that we will be in your calendar in the very near future. Regards, Arturas K.

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Cleanliness
Not hugely clean, found a few hairs on the bed but bathroom was clean. Receptionist was not very welcoming until checking out. Quite an odd 'hotel' entrance, just looked like the other flats along the road - nearly missed it. For the low price it was fine but glad I didn't pay more.
Stayed 1 night in Aug 2020
Response from Arturas on 4 Sept 2020
Dear Anonymous Guest, Good Afternoon, Thank you for your time taken to share your own and personal feedback after your stay at NOX HOTELS | Lancaster Gate. We regret that we did not meet your expectations on this visit. However, we hope that you left with many positive memories from London and our surroundings in the area. Kind Regards, Arturas K.

6/10 Okay

Ramon S

Liked: Room comfort
Stayed 1 night in Aug 2020
Response from Arturas on 4 Sept 2020
Dear Ramon, Good Afternoon, Thank you for your time taken to share your own and personal feedback after your stay at NOX HOTELS | Lancaster Gate. We regret that we did not meet your expectations on this visit. However, we hope that you left with many positive memories from London and our surroundings in the area. Kind Regards, Arturas K.

8/10 Good

Ramon S

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2020
Response from Arturas on 7 Sept 2020
Dear Ramon, Good Evening, Thank you very much for staying at the NOX HOTELS | Lancaster Gate and for rating your experience. We do hope we will have a chance to welcome you back to NOX HOTELS | Lancaster Gate. Sincerely, Arturas K.