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Reviews of Courtyard by Marriott London City Airport

3 out of 5
Courtyard by Marriott London City Airport
10 Connaught Road, Silvertown, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 180 out of 275 reviews" "
Rating 8 - Good. 72 out of 275 reviews" "
Rating 6 - Okay. 11 out of 275 reviews" "
Rating 4 - Poor. 5 out of 275 reviews" "
Rating 2 - Terrible. 7 out of 275 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Simone

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Courtyard London City Airport on 18 May 2024
Hello , We are very much appreciating your comment regarding your stay at our hotel.It is always a pleasure to receive a comment such yours.I will make sure to share it with our colleagues as your satisfaction is the best reward for our Team as we aim to provide excellent service.Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Kind regards,Gabriela MuraruReservation Agent

10/10 Excellent

Carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very comfortable, well-appointed room. Super bathroom, shower and toiletries. Loved the chance to recycle our rubbish. Also loved breakfast and evening meal. All staff were friendly and helpful. Excellent public transport links and of course so handy for the airport.
Stayed 2 nights in May 2024
Response from Courtyard London City Airport on 7 May 2024
Dear guest ,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Gabriela MuraruReservations Agent

4/10 Poor

Abi

Stayed 12 nights in Apr 2024
Response from Courtyard London City Airport on 11 May 2024
Dear Abi,Thank you for taking the time to give us your feedback. We are ever so sorry to hear that your time with us was less than perfect with our customer service. We will work hard to make this right for next time. We do apologise again. Kind regards,Gabriela Muraru

10/10 Excellent

Bartosz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay.
Stayed 2 nights in Apr 2024
Response from Courtyard London City Airport on 17 Apr 2024
Dear guest,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Gabriela MuraruReservation Agent

10/10 Excellent

Nicholas

Business traveller
Liked: Amenities
Comfortable bed. Great shower. Perfect.
Stayed 1 night in Apr 2024
Response from Courtyard London City Airport on 16 Apr 2024
Hello ,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Gabriela MuraruReservations Agent

10/10 Excellent

Jonni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Best there is for City Airport
Stayed 1 night in Apr 2024
Response from Courtyard London City Airport on 16 Apr 2024
Hello ,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Gabriela MuraruReservations Agent

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and invite me to a welcpme drinks event which i couldnt attend but it was a nive touch
Stayed 1 night in Mar 2024
Response from Courtyard London City Airport on 16 Apr 2024
Hello ,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Gabriela MuraruReservations Agent

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2024
Response from Courtyard London City Airport on 16 Apr 2024
Hello ,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Gabriela MuraruReservations Agent

4/10 Poor

Simon, Nottingham

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
A typical modern hotel… a sealed box, too hot, and no control over the room temperature.
Stayed 1 night in Mar 2024
Response from Courtyard London City Airport on 16 Apr 2024
Dear guest,Thank you for taking the time to give us your feedback. We are ever so sorry to hear that your time with us was less than perfect with our customer service. We will work hard to make this right for next time. We do apologies again. Kind regards,Gabriela Muraru

10/10 Excellent

Joanne, Stourbridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great no problems
Stayed 1 night in Mar 2024
Response from Courtyard London City Airport on 16 Apr 2024
Hello ,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Gabriela MuraruReservations Agent

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to London City Airport. Modern hotel with fresh rooms.
Stayed 2 nights in Mar 2024
Response from Courtyard City Airport on 29 Mar 2024
Hello ,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regardsGabriela MuraruReservations Agent

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Airport asccess
Stayed 1 night in Mar 2024
Response from Vikerun on 16 Mar 2024
Good Afternoon Mr. John,Thank you so much for your kind words! We're thrilled to hear that you had a great stay with us. Providing a positive experience for our guests is always our top priority, and we're delighted that we could meet your expectations. We truly appreciate your feedback and hope to welcome you back again soon for another wonderful stay. Kind Regards,Vikerun Nijhum

8/10 Good

Benjamin, Romford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entrance into the Courtyard Lobby was welcoming, with a nice smell, and friendly reception staff. Looking past reception, I could see a very welcoming bar/restaurant area with some sofa areas in front of big tv’s. We were allocated a runway view room on the sixth floor. We were apparently moved from a fourth floor equivalent, thankfully, as the view from the lower floor would have been more Docklands Light Railway than airport. Via the secure and room card access lifts, our view from the sixth floor had pretty impressive views of the Jet Centre and the far west end of the runway. But you could not see too much of the airport activity through the narrow window. The hotel itself pretty much faces the Excel Venue and is only a short and interesting walk from there. The room also smelt nice, was a functional and modern layout with a large walk in shower and spacious area to store luggage. USB ports for charging with bedside sockets. Large TV. Just failed slightly on the cleaning, with an old straw found on the floor by the bed and some room service food found stuck to the room service information card! Nice restaurant/bar area with good food.
Stayed 1 night in Feb 2024
Response from Hazel on 2 Mar 2024
Dear Benjamin,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard London city Airport. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying with us and we hope you choose to create more memories here whenever your travels bring you back to London.Warm regards,Hazel S,Reservations.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cost clean room
Stayed 1 night in Feb 2024
Response from Vikerun on 24 Feb 2024
Dear Mr. Richard, Thank you for taking the time to leave us your amazing review. Our team members at Courtyard by Marriott appreciate your kind words. We hope to welcoming you back on your next trip to London.Kind regards, Vikerun

10/10 Excellent

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice room
We had the room with the view, and the view was really nice. You can't really see down the runway, but you can see the plane climbing up after takeoff. As for the room itself, it was very clean, nice and cosy, with a well-designed and pleasant bathroom. Would recommend.
Stayed 1 night in Feb 2024
Response from Hazel on 21 Feb 2024
Dear Mohammed,Thank you for taking the time to leave us your amazing review.Our team members at Courtyard by Marriott appreciate your kind words.I will be sure to pass on your feedback to other team members at our hotel.We hope to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

6/10 Okay

Surendra, Edmonton

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This Hotel was conveniently located within walking distance from London City Airport. Upon check in my VIP Access was not recognized nor was an upgrade nor any other amenities offered. Instead we had to be awake all night while the room next to us had an ongoing party making noises, slamming doors and yelling. We were too tired to complain after arriving from Scotland and had an early morning flight. I also was told upon check in that my card charged with the room cost along with the security deposit will be used to have the security funds return and I must present the same card. Unfortunately the front desk agent checking us out then printed the folio and told me the card does not sneed to be tapped but rather it will automatically go back within an hour or two. I’ve arrived back in canada after an eight hour flight and nothing was returned to my card. Now I will have to wait over 5 business days while the bank processes this transaction if and when it returns. I was having issues with my card on my trip so I specifically asked them to make sure the funds are not held up upon check out, to which the check in agent assured me it’s the fastest return way. In that way I can call my card company and cancel my card. Now I have to wait days to get the refund before I can change the card. I’m extremely disappointed in this property as I’ve been leaving nothing but positive reviews on all my hotel stays over the years based on the good experiences. This unfortunately will wasn’t.
Stayed 1 night in Feb 2024
Response from Courtyard City Airport on 19 Feb 2024
Dear guest,Thank you for taking the time to give us your feedback. We are ever so sorry to hear that your time with us was less than perfect with our customer service. We will work hard to make this right for next time. We do apologies again. Kind regards,Gabriela MuraruReservation Agent

6/10 Okay

John

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
petrol cars parked in EV charging spaces. Not the best of welcomes at reception.
Stayed 1 night in Jan 2024
Response from Courtyard City Airport on 19 Feb 2024
Dear guest,Thank you for taking the time to give us your feedback. We are ever so sorry to hear that your time with us was less than perfect with our customer service. We will work hard to make this right for next time. We do apologies again. Kind regards,Gabriela MuraruReservation Agent

8/10 Good

Holly

Stayed 1 night in Jan 2024
Response from Hazel on 21 Feb 2024
Hello Holly ,Thank you for taking the time out of your day to leave us a a good score. Our team members appreciate your fantastic feedback. We hope to welcome you back on your next trip to London!Kind regards,Hazel S,Reservations

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
They said I could get 15£ credit per day from dining/bar however they charged me full priced without excluding the credit as promised in the end. Not so nice. Everything else was rather pleasant.
Stayed 3 nights in Jan 2024
Response from Courtyard City Airport on 19 Feb 2024
Dear guest,Thank you for taking the time to give us your feedback. We are ever so sorry to hear that your time with us was less than perfect with our customer service. We will work hard to make this right for next time. We do apologies again. Kind regards,Gabriela MuraruReservation Agent

8/10 Good

Lynn

Travelled with family
Liked: Property conditions & facilities
Very friendly staff. Very comfortable
Stayed 1 night in Jan 2024
Response from Hazel on 20 Jan 2024
Hello Lynn ,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

8/10 Good

GREG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
modern and fairly new hotel, short walk from LCY.
modern and fairly new hotel, short walk from LCY. Good evening food. Breakfast good but scrambled eggs I guess were from a packet of powder.
Stayed 1 night in Jan 2024
Response from Hazel on 20 Jan 2024
Dear Greg,Thank you for taking the time to give us your feedback. We are ever so sorry to hear that your time with us was less than perfect with the breakfast experience. We will work hard to make this right for next time. We do apologise again. Kind regards,Hazel S,Reservations

10/10 Excellent

Shyneka

Stayed 2 nights in Jan 2024
Response from Hazel on 13 Jan 2024
Hello Shyneka,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

10/10 Excellent

Zubair

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jan 2024
Response from Hazel on 13 Jan 2024
Hello ,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

10/10 Excellent

oluwadamilola

Liked: Cleanliness, amenities, property conditions & facilities
I personally feel like the information given by the staff can be a little more consistent. Overall, it was a great experience
Response from Courtyard City Airport on 19 Feb 2024
Dear guest ,Thank you for taking the time to leave us a review. All team members appreciate your kind words. Moreover, thank you for feedback as we will do pass it to our team.We look forward to welcoming you back on your next trip to London!Kind regards,Gabriela MuraruReservation Agent

8/10 Good

A M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a convenient spot.
This is a great hotel, convenient for the airport and for public transport into London. It’s clean, comfortable and I always get a great night’s sleep there. I do have one niggle, though and that is through Hotels.com Gold extras I am supposed to get a £15 credit when I stay there. I have never been offered the £15 credit and I would like to know why.
Stayed 2 nights in Dec 2023
Response from Hazel on 31 Dec 2023
Dear Guest,Thank you for taking the time to leave us your amazing review.Our team members at Courtyard by Marriott appreciate your kind words.I will be sure to pass on your feedback to other team members at our hotel.Also I reviewed your 15 credit. Just to let you know it doesn't show up on your reservation as its done through a 3rd party platform. Maybe in the future you can show your credit confirmation to our front desk staff and they can manually add this to your billing. I have processed this and refunded your card.We hope to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations.

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Hazel on 6 Jan 2024
Hello Paul,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel a short walk from LCY.
Modern hotel a short walk from LCY. High room rate does not include breakfast. Parking is at the Travelodge 500 yards away.
Stayed 1 night in Dec 2023
Response from Hazel on 31 Dec 2023
Hello ,Thank you for taking the time out of your day to leave us a review. Our team members appreciate your feedback. We hope to welcome you back on your next trip to London!Kind regards,Hazel S,Reservations

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel within walking distance of London City Airport, so easy to travel to Canary Wharf or the City. The hotel was clean, quiet, and with a nice atmosphere in the bar/ restaurant, and the staff were very friendly. The room was a really good size, and the blackout curtains excellent 😊
Stayed 2 nights in Dec 2023
Response from Hazel on 31 Dec 2023
Hello Nicola, Thank you for taking the time to leave us a review.All staff members at our hotel appreciate your kind words!I will be sure to pass on your feedback to other team members.We look forward to welcoming you back again in the near future.Kind regards,Hazel S,Reservations

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hazel on 6 Jan 2024
Hello ,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

10/10 Excellent

Jennifer

Stayed 8 nights in Nov 2023
Response from Hazel on 6 Jan 2024
Hello Jennifer,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

4/10 Poor

Tracey

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing
Probably one of the worst checking in experiences - extremely slow and no apology offered. There wasn't even water provided in the room which is surprising for a more high end hotel - even budget hotels can offer this.
Stayed 1 night in Dec 2023
Response from Hazel on 31 Dec 2023
Dear Tracey,Thank you for taking the time to give us your feedback. We are ever so sorry to hear that your time with us was less than perfect with our customer service. We will work hard to make this right for next time. We do apologise again. Kind regards,Hazel S,Reservations

10/10 Excellent

Ashleigh

Stayed 1 night in Dec 2023
Response from Hazel on 6 Jan 2024
Hello Ashleigh,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

2/10 Terrible

Matthew

Stayed 1 night in Dec 2023
Response from Hazel on 6 Jan 2024
Dear Matthew,Thank you for taking the time to give us your feedback. We are ever so sorry to hear that your time with us was less than perfect with our customer service. We will work hard to make this right for next time. We do apologise again. Kind regards,Hazel S,Reservations

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City airport hotel - can't go wrong
Good choice for an early flight from City airport. Pricey for standard of hotel but probably OK for the convenience of location.
Stayed 1 night in Nov 2023
Response from Hazel on 31 Dec 2023
Hello Timothy,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
safe and clean
Stayed 7 nights in Nov 2023
Response from Hazel on 6 Jan 2024
Hello Kate,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

10/10 Excellent

Jensen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 2 nights in Nov 2023
Response from Hazel on 6 Jan 2024
Hello Jensen,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

10/10 Excellent

Mamta

Stayed 3 nights in Nov 2023
Response from Hazel on 6 Jan 2024
Hello Mamta,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

10/10 Excellent

Rahul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is near City airport. Not the safest of areas, but the hotel itself is very comfortable, clean and easy. The staff were top notch all the way through.
Stayed 2 nights in Nov 2023
Response from Hazel on 31 Dec 2023
Hello Rahul , Thank you for taking the time to leave us a review.All staff members at our hotel appreciate your kind words!I will be sure to pass on your feedback to other team members.We look forward to welcoming you back again in the near future.Kind regards,Hazel S,Reservations

10/10 Excellent

Chinenye

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an amazing time and i am definitely gonna come back more often! I really loved the ambience of the hotel. Simply Amazing!
Stayed 1 night in Nov 2023
Response from Hazel on 31 Dec 2023
Dear Chinenye,Thank you so much for your great review! Your kind comments really made our day, and we can't wait to be able to welcome you back again soon! BestHazel S,Reservations

10/10 Excellent

Janice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous bed
Stayed 1 night in Nov 2023
Response from Hazel on 6 Jan 2024
Hello Janice,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

10/10 Excellent

Katy

Stayed 1 night in Nov 2023
Response from Hazel on 6 Jan 2024
Hello Katy,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

10/10 Excellent

Lynnette

Stayed 1 night in Nov 2023
Response from Hazel on 6 Jan 2024
Hello Lynnette,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

8/10 Good

Collane

Property was clean and neat, but not close to to the site seeing in London.
Stayed 1 night in Oct 2023
Response from Hazel on 6 Jan 2024
Hi Collane,Thank you for taking your time to leave us a review. Its really appreciated.We look forward to seeing you soon again :)Kind regards,Hazel S.Reservations

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great for LCY airport, literally a five minute walk. Bright and fresh business hotel, there is little entertainment in the immediate facility but the reality is you’re there because of the airport. A good buffet style breakfast, I also enjoyed the vegetable Thai curry
Stayed 2 nights in Nov 2023
Response from Hazel on 31 Dec 2023
Hello Adrian,Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values.Also, the Thai Vegetable Curry is one of our best sellers. I'm glad you felt the same :)Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!Warm regards,Hazel S.Reservations.

10/10 Excellent

Ssuna

Stayed 1 night in Nov 2023
Response from Hazel on 6 Jan 2024
Hello Ssuna,Thank you for taking the time to leave us a review. All team members appreciate your kind words.We look forward to welcoming you back on your next trip to London!Kind regards,Hazel S,Reservations

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Excellent value for money excellent staff!
Stayed 1 night in Oct 2023

4/10 Poor

Pamela

Disliked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Stayed 1 night in Oct 2023

10/10 Excellent

Kris

Stayed 1 night in Oct 2023

8/10 Good

C

Stayed 1 night in Oct 2023