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Reviews of City Prime Apartments

3.5 out of 5
City Prime Apartments
13 Collingham Pl, London, England

Reviews

9.8

Exceptional

Rating 10 - Excellent. 81 out of 94 reviews" "
Rating 8 - Good. 10 out of 94 reviews" "
Rating 6 - Okay. 2 out of 94 reviews" "
Rating 4 - Poor. 0 out of 94 reviews" "
Rating 2 - Terrible. 1 out of 94 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brady

Liked: Cleanliness, amenities, property conditions & facilities
This place was such a breath of fresh air. You never know what you will get in some of these European cities and this was primo. Would be happy to stay again!
Stayed 4 nights in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Annick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was perfect and very clean. The staff at the reception was very nice and helpful. I would return anytime without hesitation.
Stayed 6 nights in Mar 2024

10/10 Excellent

CHEE KOON

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Thanyanin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good service
Stayed 3 nights in Mar 2024

10/10 Excellent

Te-Shun

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean apartment with a kitchen including a microwave, a full-size fridge, and a washing/dryer machine. It is located in a decent and safe neighborhood. The Underground station/bus stop within a 5-minute walk offers connections to anywhere in London. There is also a supermarket just right across the street and a nice variety of restaurants within walking distance. Most of all, the front desk staff are all very friendly and helpful. Definitely will stay again and recommend it to anyone who plans to visit London.

10/10 Excellent

Stanislav

Liked: Cleanliness, amenities, property conditions & facilities
Very nice apartment
Stayed 1 night in Jan 2024

10/10 Excellent

Stanislav

Liked: Cleanliness, amenities, property conditions & facilities
I highly recommend it.
Stayed 5 nights in Jan 2024

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great little 1BR apartment. Convenient location between earls ct and Gloucester rd tube stations. Friendly staff at reception. 5nt stay- kitchenette including washing machine was handy. Would stay again
Stayed 6 nights in Jan 2024

10/10 Excellent

Brenda

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Anik

Stayed 2 nights in Jan 2024

10/10 Excellent

Lydia

Travelled with family
Liked: Cleanliness, room comfort
I really recommend this place, especially if you stay with your family. Really nice neighbourhood close to bus stops, underground stations, shops. And a special thanks to the hotel staff who are so helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

JOHN- Mark W

Stayed 6 nights in Jan 2024

8/10 Good

NOUSHAFARIN

Stayed 6 nights in Jan 2024

10/10 Excellent

Marco

Stayed 1 night in Jan 2024

6/10 Okay

Andrew

Stayed 2 nights in Dec 2023

10/10 Excellent

Glenn

Stayed 2 nights in Dec 2023

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ett lugnt och fint område med nära till Underground och vackra Hyde Park. Trevlig och hjälpsam personal och rummen har allt man behöver! Kommer gärna tillbaka.
Stayed 2 nights in Nov 2023

10/10 Excellent

Mads

Stayed 3 nights in Nov 2023
Response from Shwan on 28 Nov 2023
Dear valuable guest (Mads), Thank you for taking the time to write such a wonderful review about our property. Your feedback has truly made our day! At City Prime Apartments, we always strive to provide our customers with exceptional customer service and attention to detail. It is our pleasure to hear that we were able to meet and exceed your expectations and deliver on our promise to provide you with an outstanding experience. We look forward to welcoming you back soon and making your next visit just as memorable. Thank you again for choosing City Prime Apartments. Best regards, Shwan

10/10 Excellent

Tristan

Stayed 2 nights in Nov 2023
Response from Shwan on 28 Nov 2023
Dear valuable guest (Tristan), Thank you for taking the time to write such a wonderful review about our property. Your feedback has truly made our day! At City Prime Apartments, we always strive to provide our customers with exceptional customer service and attention to detail. It is our pleasure to hear that we were able to meet and exceed your expectations and deliver on our promise to provide you with an outstanding experience. We look forward to welcoming you back soon and making your next visit just as memorable. Thank you again for choosing City Prime Apartments. Best regards, Shwan

10/10 Excellent

bilal

Stayed 2 nights in Nov 2023
Response from Shwan on 28 Nov 2023
Dear valuable guest (Bilal), Thank you for taking the time to write such a wonderful review about our property. Your feedback has truly made our day! At City Prime Apartments, we always strive to provide our customers with exceptional customer service and attention to detail. It is our pleasure to hear that we were able to meet and exceed your expectations and deliver on our promise to provide you with an outstanding experience. We look forward to welcoming you back soon and making your next visit just as memorable. Thank you again for choosing City Prime Apartments. Best regards, Shwan

10/10 Excellent

Sandrine

Stayed 2 nights in Nov 2023
Response from Shwan on 28 Nov 2023
Dear valuable guest (Sandrine), Thank you for taking the time to write such a wonderful review about our property. Your feedback has truly made our day! At City Prime Apartments, we always strive to provide our customers with exceptional customer service and attention to detail. It is our pleasure to hear that we were able to meet and exceed your expectations and deliver on our promise to provide you with an outstanding experience. We look forward to welcoming you back soon and making your next visit just as memorable. Thank you again for choosing City Prime Apartments. Best regards, Shwan

10/10 Excellent

Val

Stayed 1 night in Nov 2023
Response from Shwan on 28 Nov 2023
Dear valuable guest (Val), Thank you for taking the time to write such a wonderful review about our property. Your feedback has truly made our day! At City Prime Apartments, we always strive to provide our customers with exceptional customer service and attention to detail. It is our pleasure to hear that we were able to meet and exceed your expectations and deliver on our promise to provide you with an outstanding experience. We look forward to welcoming you back soon and making your next visit just as memorable. Thank you again for choosing City Prime Apartments. Best regards, Shwan

10/10 Excellent

Anastasia

Liked: Cleanliness, room comfort
Amazing stay
It was amazing. Very nice stay, worth every pound. Exactly as it is shown on the pictures. Karim at Front desk was very friendly. Wi-fi worked perfect. Hot water was all working and the shower was very clean (knowing that this is a common problem in other hotels in London). Highly recommend to stay here and definitely will choose it as my place to stay for my next visit
Stayed 2 nights in Oct 2023
Response from Shwan on 28 Nov 2023
Dear valuable guest (Anastasia), Thank you for taking the time to write such a wonderful review about our property. Your feedback has truly made our day! At City Prime Apartments, we always strive to provide our customers with exceptional customer service and attention to detail. It is our pleasure to hear that we were able to meet and exceed your expectations and deliver on our promise to provide you with an outstanding experience. We look forward to welcoming you back soon and making your next visit just as memorable. Thank you again for choosing City Prime Apartments. Best regards, Shwan

10/10 Excellent

JONGJIN

Stayed 3 nights in Oct 2023
Response from Shwan on 28 Nov 2023
Dear valuable guest (JONGJIN), Thank you for taking the time to write such a wonderful review about our property. Your feedback has truly made our day! At City Prime Apartments, we always strive to provide our customers with exceptional customer service and attention to detail. It is our pleasure to hear that we were able to meet and exceed your expectations and deliver on our promise to provide you with an outstanding experience. We look forward to welcoming you back soon and making your next visit just as memorable. Thank you again for choosing City Prime Apartments. Best regards, Shwan

10/10 Excellent

mirela, Studio City

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely apartment with all required amenities. The apartment was quite spacious, very clean and nicely decorated. The front desk staff were so nice and helpful! The location is perfect- 5 minutes away from the metro station and a short walk to Kensington Palace and gardens. Thank you for a wonderful stay!
Stayed 1 night in Oct 2023
Response from Shwan on 28 Nov 2023
Dear valuable guest (Mirela), Thank you for taking the time to write such a wonderful review about our property. Your feedback has truly made our day! At City Prime Apartments, we always strive to provide our customers with exceptional customer service and attention to detail. It is our pleasure to hear that we were able to meet and exceed your expectations and deliver on our promise to provide you with an outstanding experience. We look forward to welcoming you back soon and making your next visit just as memorable. Thank you again for choosing City Prime Apartments. Best regards, Shwan

10/10 Excellent

Megan

Stayed 1 night in Sep 2023

10/10 Excellent

Caitie

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This was truly an outstanding stay. Wonderfully kept rooms, great location and such welcoming and helpful staff. I would book here again without hesitation.
Response from Shwan on 28 Nov 2023
Dear valuable guest (Caitie), Thank you for taking the time to write such a wonderful review about our property. Your feedback has truly made our day! At City Prime Apartments, we always strive to provide our customers with exceptional customer service and attention to detail. It is our pleasure to hear that we were able to meet and exceed your expectations and deliver on our promise to provide you with an outstanding experience. We look forward to welcoming you back soon and making your next visit just as memorable. Thank you again for choosing City Prime Apartments. Best regards, Shwan

10/10 Excellent

Chelsea

Stayed 1 night in Sep 2023

10/10 Excellent

Matt

Stayed 1 night in Sep 2023

10/10 Excellent

ifey, Houston

Liked: Cleanliness, amenities, property conditions & facilities
Clean, modern and spacious accommodation very well located and close to the tube station.
Stayed 3 nights in Aug 2023
Response from Shwan on 28 Nov 2023
Dear valuable guest (Ifey), Thank you for taking the time to write such a wonderful review about our property. Your feedback has truly made our day! At City Prime Apartments, we always strive to provide our customers with exceptional customer service and attention to detail. It is our pleasure to hear that we were able to meet and exceed your expectations and deliver on our promise to provide you with an outstanding experience. We look forward to welcoming you back soon and making your next visit just as memorable. Thank you again for choosing City Prime Apartments. Best regards, Shwan

10/10 Excellent

Fiona

Liked: Cleanliness, room comfort
Mis-sold booking. No balcony as description
On arrival we were very disappointed that several of the aspects of property description was not what we expected. For example we chose this as stated balcony or patio. Extremely disappointed that this was not available as this was the main reason for booking this apartment. The reception staff explained that allHotels Com bookings were then managed by expedia which left us in a quandary who to contact. City view was also not as expected. Would ideally like hotels.com to compensate us for mis-selling the apartment booking.
Stayed 3 nights in Aug 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property with fully fitted kitchen, very helpful concierge and great location
Stayed 1 night in Aug 2023
Response from Shwan on 28 Nov 2023
Dear valuable guest (Michael), Thank you for taking the time to write such a wonderful review about our property. Your feedback has truly made our day! At City Prime Apartments, we always strive to provide our customers with exceptional customer service and attention to detail. It is our pleasure to hear that we were able to meet and exceed your expectations and deliver on our promise to provide you with an outstanding experience. We look forward to welcoming you back soon and making your next visit just as memorable. Thank you again for choosing City Prime Apartments. Best regards, Shwan

10/10 Excellent

Vardon Deniz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Superb
Stayed 1 night in Jul 2023
Response from Shwan on 28 Nov 2023
Dear valuable guest (Vardon Deniz), Thank you for taking the time to write such a wonderful review about our property. Your feedback has truly made our day! At City Prime Apartments, we always strive to provide our customers with exceptional customer service and attention to detail. It is our pleasure to hear that we were able to meet and exceed your expectations and deliver on our promise to provide you with an outstanding experience. We look forward to welcoming you back soon and making your next visit just as memorable. Thank you again for choosing City Prime Apartments. Best regards, Shwan

10/10 Excellent

leian

Stayed 6 nights in Jul 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, room comfort
Great location, wonderful apartment
Excellent apartment, clean and spacious. Beautiful location and perfect service from start to finish.
Stayed 1 night in Jul 2023

10/10 Excellent

Kate

Stayed 1 night in Jul 2023

10/10 Excellent

barbara

Stayed 4 nights in Jun 2023
Response from Shwan on 28 Nov 2023
Dear valuable guest (Barbara), Thank you for taking the time to write such a wonderful review about our property. Your feedback has truly made our day! At City Prime Apartments, we always strive to provide our customers with exceptional customer service and attention to detail. It is our pleasure to hear that we were able to meet and exceed your expectations and deliver on our promise to provide you with an outstanding experience. We look forward to welcoming you back soon and making your next visit just as memorable. Thank you again for choosing City Prime Apartments. Best regards, Shwan

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Our family enjoyed staying here as we were in town for the week to explore Lindon. Great location on 2 main tube lines. Staff were lovely, helpful, and accommodating.
Stayed 9 nights in Jun 2023
Response from Shwan on 28 Nov 2023
Dear valuable guest (Lisa), Thank you for taking the time to write such a wonderful review about our property. Your feedback has truly made our day! At City Prime Apartments, we always strive to provide our customers with exceptional customer service and attention to detail. It is our pleasure to hear that we were able to meet and exceed your expectations and deliver on our promise to provide you with an outstanding experience. We look forward to welcoming you back soon and making your next visit just as memorable. Thank you again for choosing City Prime Apartments. Best regards, Shwan

10/10 Excellent

aldo

Stayed 1 night in Jun 2023

8/10 Good

sharron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to the tube, but still out of the way of heavy crowds.
Response from Shwan on 28 Nov 2023
Dear valuable guest (Sharron), Thank you for taking the time to write such a wonderful review about our property. Your feedback has truly made our day! At City Prime Apartments, we always strive to provide our customers with exceptional customer service and attention to detail. It is our pleasure to hear that we were able to meet and exceed your expectations and deliver on our promise to provide you with an outstanding experience. We look forward to welcoming you back soon and making your next visit just as memorable. Thank you again for choosing City Prime Apartments. Best regards, Shwan

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location walkable to tube stations and near dining and grocery. Very quiet side street, but one block from main road. Staff is friendly and very helpful. Will make this our go to residence location when visiting London.
Stayed 7 nights in May 2023
Response from Shwan on 28 Nov 2023
Dear valuable guest (Thomas), Thank you for taking the time to write such a wonderful review about our property. Your feedback has truly made our day! At City Prime Apartments, we always strive to provide our customers with exceptional customer service and attention to detail. It is our pleasure to hear that we were able to meet and exceed your expectations and deliver on our promise to provide you with an outstanding experience. We look forward to welcoming you back soon and making your next visit just as memorable. Thank you again for choosing City Prime Apartments. Best regards, Shwan

8/10 Good

Martin

Stayed 2 nights in May 2023

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
An ideal base for anyone looking to centre themselves for a period of time in this part of London. A quality home-from-home. Heartily recommended.
Stayed 2 nights in May 2023

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and welcoming team, great spacious room product
Stayed 1 night in May 2023

10/10 Excellent

Tim

Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
great stay
Very nice, large apartments, Great service at check-in with staff who were overly helpful. Convenient location only 5 minute walk to Earl's Court station. Everything was super clean and a very comfortable stay
Stayed 1 night in Mar 2023

10/10 Excellent

Geoffrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
clean, well presented and appointed flat. excellent position with restaurants and a Sainsbury's very close by. Staff very welcoming. 10 mins from Gloucester Road tube a big plus.
Stayed 1 night in Oct 2022

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean and well presented. Friendly and helpful staff.
Stayed 3 nights in Sep 2022

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, room comfort
London with family
Excellent and would highly recommend. Clean modern apartment with all the facilities we needed.
Stayed 1 night in Jul 2022
Response from Shwan on 15 Aug 2022
Thank you for your amazing review, we are really happy at City Prime Apartments that we serve you and you enjoyed it while you stayed with us.