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Reviews of Cheval Harrington Court

4 out of 5
Cheval Harrington Court
13 Harrington Road, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 129 out of 234 reviews" "
Rating 8 - Good. 64 out of 234 reviews" "
Rating 6 - Okay. 28 out of 234 reviews" "
Rating 4 - Poor. 8 out of 234 reviews" "
Rating 2 - Terrible. 5 out of 234 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

9.4/10

Amenities

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great front desk, our apt was kept very clean, great neighborhood. We would stay there again. 2 bedroom, 2 bath apt.
Stayed 7 nights in Mar 2024
Response from Cheval Harrington Court on 22 Mar 2024
Dear Caroline, Thank you very much for your lovely feedback and excellent rating scores. We are delighted to hear that you had an amazing stay, and we hope to see you again in the near future. Kind regards, Poonam Nagrani

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Cheval Harrington Court on 28 Sept 2023
Dear Guest,Thank you for the review.Kind Regards.Poonam

10/10 Excellent

michael

Liked: Cleanliness, property conditions & facilities
Great place. Would def go back.
Stayed 1 night in May 2023
Response from Cheval Harrington Court on 21 May 2023
Dear Michael, Thank you very much for your lovely feedback and excellent rating scores. We are delighted to hear that you had an amazing stay, and we hope to see you again in the near future. Kind regards, Poonam Nagrani

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, room comfort
Excellent facility in every way - not new but very well maintained and exceptionally clean and well presented. Staff go out of way to be helpful, courteous and informative.
Stayed 4 nights in May 2023
Response from Cheval Harrington Court on 15 May 2023
Dear Bruce,Thank you very much for choosing to stay with us, we were delighted to have you at Cheval Harrington Court. Thank you also for this lovely review, we are very happy to see that your stay has ticked all the boxes and you had a great experience. We hope to be welcoming you back on a future visit in London, and until then, all the very best from the team here. Kind regards, Poonam NagraniFront Office Manager

8/10 Good

Regina

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from Cheval Harrington Court on 15 May 2023
Dear Regina,Thank you very much for excellent rating scores. We are delighted to hear that you had an amazing stay, and we hope to see you again in the near future.Kind regards,Poonam Nagrani

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My reservation was upgraded from a studio to a one-bedroom. Given that one of us was using the sofa bed, this was a big help. (The only downside to the upgrade was that there was nothing to see out the windows but walls.) The staff were friendly and there were no unexpected charges. The location is amazing. There is a cab stand outside the front door and the entrance is maybe 100 yards from the South Kensington underground stop.
Stayed 4 nights in Apr 2023
Response from Cheval Harrington Court on 6 May 2023
Dear Ivan,Thank you for taking the time to share your wonderful experience at Cheval Harrington Court. We are thrilled to hear that you had such an enjoyable stay with us and that you found everything to be excellent, from the apartment to the team and location.Our team works hard to ensure that each guest has a memorable experience, and it is always rewarding to receive such positive feedback. Your recommendation means a lot to us, and we are grateful for your kind words.We hope to have the pleasure of welcoming you back to Cheval Harrington Court soon.Kind regards,Poonam NagraniFront Office Manager

8/10 Good

Jade Sau Yung

Stayed 7 nights in Mar 2023
Response from Cheval Harrington Court on 22 Mar 2023
Dear Jade Sau Yung,Thank you for taking the time to share your review of your recent stay at Cheval Harrington Court. I am delighted to hear that you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind Regards.Fiona MullinGeneral Manager

10/10 Excellent

Terry

Liked: Cleanliness, room comfort
Super Stay in South Kensington
We had a great stay in a very comfortable and spacious apartment. The location was perfect for easy access to all all parts of London. Best of all was the staff — exceedingly helpful and eager to please. If in London, we would stay there without question.
Stayed 4 nights in Oct 2022
Response from Fiona Mullin on 17 Oct 2022
Dear Terry, Thank you for taking the time to share this lovely review of your recent stay at Cheval Harrington Court. I am delighted to hear that you enjoyed your stay at our residence and would like to thank you for your kind comments on the service and amenities we provide. Your comments about the team are especially well received as we believe it is our customer service that can really make a guest stay special. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Fiona Mullin General Manager

10/10 Excellent

Tat-Jen, Singapore

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Sep 2022

10/10 Excellent

Linda

Liked: Cleanliness, room comfort
Excellent Accommodation
The accommodation was excellent, very clean and comfortable. I would not hesitste to recommend this hotel to friends abd family abd will definitively stay again in the future. The Concierge, Dhaval, was very helpful and friendly.
Stayed 1 night in Oct 2022
Response from Fiona Mullin on 13 Oct 2022
Dear Linda,Thank you for taking the time to share this lovely review of your recent stay at Cheval Harrington Court. I am delighted to hear that you enjoyed your stay at our residence and would like to thank you for your kind comments on the service and amenities we provide. Your comments about the team are especially well received as we believe it is our customer service that can really make a guest stay special.We hope to have the pleasure of welcoming you back in the near future.Kind regards,Fiona MullinGeneral Manager

8/10 Good

Alan

Stayed 4 nights in Sep 2022

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, room comfort
Mr.
Fantastic accommodations. We had a couple of unusual requests and the staff was very very helpful. Will stay here again the next time we are in London.
Stayed 2 nights in Jun 2022
Response from Fiona on 22 June 2022
Dear Mr John, Thank you for taking the time to share this lovely review of your recent stay at Cheval Harrington Court. I am delighted to hear that you enjoyed your stay at our residence and would like to thank you especially for your kind comments on the service and amenities we provide. I will pass on your kind words to all team members. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Fiona Mullin Operations Manager

10/10 Excellent

Kimberly

Liked: Cleanliness, room comfort
Nice place to stay - centrally located
We arrived and were greeted warmly and he even offered to help with our luggage. As there is actually an elevator (rare for London), we were able to manage. The room was cozy, but plenty big for the 2 of us. Bonus the bathroom floor is heated! Shower was small, but functioned and had great water pressure. All but one time through the lobby, we were greeted with smiling face of an employee at the desk. Very friendly and accommodating. Steps away from the hotel are tons of restaurants, bakeries, bus stops and the South Kensington tube station. We would totally stay there again!
Stayed 2 nights in Jun 2022
Response from Fiona Mullin on 14 June 2022
Dear Guest, Thank you for taking the time to share your review of your recent stay at Cheval Harrington Court. I am delighted to hear that you enjoyed your overall stay with us. We hope to have the pleasure of welcoming you back in the near future. Kind regards. Fiona Mullin Operations Manager

10/10 Excellent

Susan

Stayed 2 nights in May 2022
Response from Fiona Mullin on 14 June 2022
Dear Susan, I hope my email finds you well, We really appreciate you taking the time out to share your experience with us, thank you for giving us a 10/10. Our hotel prides itself with the great service our team delivers, and to hear you have received this service is excellent. If there is anything, we can help with regarding any future reservations with us, please do not hesitate to get in touch. We sincerely hope to see you at our residence again soon. Kind Regards Fiona Mullin

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The main front desk, Dhaval was extremely helpful with all requests we had. We felt he went out of his way on numerous occasions. The hotel is very clean, very modern and nicely furnished. The location is excellent, 1/2 block from the Tube and a block or so to the Natural History & V&A Museum. Would highly recommend - great amenties.
Stayed 6 nights in Apr 2022
Response from Fiona on 5 June 2022
Dear Andrew, Thank you for taking the time to share this lovely review of your recent stay at Cheval Harrington Court. I am delighted to hear that you enjoyed your stay at our residence and would like to thank you especially for your kind comments on the service and amenities we provide. I will pass on your kind words to Dhaval, great feedback like yours inspires our team to continue to deliver their great service. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Fiona Mullin Operations Manager

10/10 Excellent

Dayna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay! All concierges were incredibly helpful, gave directions, recommendations, and held our bags for us. The room was immaculate. Cozy, clean, incredibly comfortable bed, and they thought of everything. Great bath products, tea, Nespresso, even milk in the fridge.
Stayed 1 night in Apr 2022
Response from Fiona Mullin on 25 Apr 2022
Dear Dayna, Thank you for taking the time to share this lovely review of your recent stay at Cheval Harrington Court. It is a pleasure to see that you enjoyed your stay. We take pride in our luxury apartments and we would like to thank you for your kind comments on the service and amenities we provide. Your comments about the team are especially well received as we believe it is our customer service that can really make a guest stay special. I will pass on your kind words to all our team members. We look forward to welcoming you back soon. Kind regards, Fiona Mullin Operations Manager

10/10 Excellent

D L

Travelled with family
Liked: Cleanliness, room comfort
Great weekend stay
Lovely property with a friendly staff. Very comfortable and an amazing location.
Stayed 2 nights in Apr 2022
Response from Fiona Mullin Operations Manager on 19 Apr 2022
Dear Guest, Thank you for taking the time to share your review of your recent stay at Cheval Harrington Court. I am delighted to hear that you enjoyed your overall stay with us. We hope to have the pleasure of welcoming you back in the near future. Kind regards. Fiona Mullin Operations Manager

10/10 Excellent

Kellie

Liked: Cleanliness, room comfort
Superb
This was a surprise for my partner who had never been to London. The staff at The Cheval could not have made it any more special! Housekeeping were fantastic with their special touches in the room, the guys on front desk were so friendly and helpful and the apartment was stunning. Very comfy bed, extra soft towels and the kitchenette had everything you could need! Will definitely be back, thank you Cheval!
Stayed 1 night in Feb 2022
Response from Fiona Mullin on 26 Feb 2022
Dear Guest, Thank you for taking the time to share your review of your recent stay at Cheval Harrington Court. I am delighted to hear that you enjoyed your overall stay with us. We hope to have the pleasure of welcoming you back in the near future. Kind regards Fiona Mullin Operations Manager

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, room comfort
Fantastic
Fantastic for a night away
Stayed 1 night in Dec 2021
Response from Fiona Mullin Operations Manager on 22 Feb 2022
Dear Guest, Thank you for taking the time to share your review of your recent stay at Cheval Harrington Court. I am delighted to hear that you enjoyed your overall stay with us. We hope to have the pleasure of welcoming you back in the near future. Kind regards Fiona Mullin Operations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Great accommodation.
Stayed 1 night in Dec 2021
Response from Fiona Mullin, Operations Manager on 15 Dec 2021
Dear Guest Thank you for taking the time to share your review of your recent stay at Cheval Harrington Court. I am delighted to hear that you enjoyed your overall stay with us. We hope to have the pleasure of welcoming you back in the near future. Kind regards Fiona Mullin Operations Manager

8/10 Good

kyannah

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2021
Response from Fiona Mullin, Operations Manager on 15 Dec 2021
Dear kyannah Thank you for taking the time to share your review of your recent stay at Cheval Harrington Court. I am pleased to see that you enjoyed your overall stay, and we look forward to welcoming you back soon. Kind regards Fiona Mullin Operations Manager

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, room comfort
Great stay
Great apartment, very helpful and friendly staff, great location.
Stayed 3 nights in Nov 2021
Response from Fiona Mullin, Operations Manager on 7 Dec 2021
Dear Steven Thank you for taking the time to share this lovely review of your recent stay at Cheval Harrington Court. I am delighted to hear that you enjoyed your stay at our residence and would like to thank you especially for your kind comments on the service and amenities we provide. I will pass on your kind words to all team members. We hope to have the pleasure of welcoming you back in the near future. Kind regards Fiona Mullin Operations Manager

10/10 Excellent

Andrew Haruo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Modern facilities. Roomy with good daily cleaning and front desk service. Fabulous location amidst many dining choices and proximity to the South Kensington underground station.
Stayed 7 nights in Oct 2021
Response from Fiona Mullin, Operations Manager on 21 Oct 2021
Dear Mr Haruo Thank you for taking the time to share this lovely review of your recent stay at Cheval Harrington Court. I am delighted to hear that you enjoyed your stay with us and would like to thank you especially for your kind comments on the service and amenities we provide. I will pass on your kind words to all team members. We hope to have the pleasure of welcoming you back in the near future. Kind regards Fiona Mullin Operations Manager

10/10 Excellent

Kylie

Stayed 2 nights in Feb 2020

10/10 Excellent

wweeecc, HK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly, knows my preferences! Very helpful and superb location
Stayed 3 nights in Nov 2019
Response from Inga Gilpin Operations Manager on 7 Dec 2019
Dear wweeecc, Thank you very much for taking the time to leave a review of your stay here with us. I am delighted to read that you enjoyed your experience at Cheval Harrington Court. It is the biggest pleasure to hear that our staff met your expectations and please remember that we are here for you and we do hope to welcome you back in the near future. Kind regards,

10/10 Excellent

Wendy

Stayed 4 nights in Nov 2019

4/10 Poor

Cynthia, Los Angeles, CA

Business traveller
Disliked: Staff & service, amenities
Wasn’t happy at all! Service perks listed and explained are only for direct bookings otherwise, nothing provided and poor behavior of staff if booking done through Expedia. Can clearly hear people in adjacent rooms talking, coughing, their TV, using the facilities, simply disgusted. Listed as washer/dryer in room, not true and studio is almost smaller than average single hotel room. Simply awful!
Stayed 10 nights in Oct 2019
Response from Operations Manager on 8 Nov 2019
Dear Cynthia, Thank you for taking the time to leave feedback regarding your stay. We strive to provide 5 Star service to ensure all guests receive an enjoyable stay, however on this occasion it seems we have not delivered our promise. After taking into consideration your comments, I would like to firstly apologise for the noise disturbance from other residing guests you received during your stay with us. This really does come as a surprise to read, as we have not received noise complaints from adjacent apartments. With regards to the service from our team, I can only assure you there is no differentiation between guests who book on travel agents and direct, based on the service provided from our teams. Every guest is treated the same. I will however, explain that we do advertise when you book direct, you would receive further perks during your stay such as: Priority upgrades subject to availability and a continental breakfast when booking for 2 nights or more. Upon your arrival, you would have received a welcome hamper inclusive of tea, Nespresso coffee, milk, sugar, and water. This is replenished on an ad hoc basis. If this was not the case, please do let me know and I will ensure this feedback is passed on to the relevant department. Finally, I am sorry to read the specifications of our apartment did not meet your expectations. Our Studio apartments do not offer washer/dryer facilities nor do we advertise, however all other apartment categories do offer this. Our Studio apartments are approximately 30 square metres and offer all of a traveller's needs during their stay. I would suggest if you were to return to consider our One Bedroom Apartments which are much larger and offer more facilities. We do hope to welcome you back in the near future. Kind regards, Inga Gilpin Operations Manager.

10/10 Excellent

Sylvia, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interiors is more modern than pictures, well equipped and of good quality. Great location on 3 underground lines, close to station. The only issue is the traffic may disturb at night.
Stayed 4 nights in Sep 2019
Response from Inga Gilpin on 20 Sept 2019
Dear Sylvia, Thank you for taking the time to leave a review of your stay. We really appreciate it. I am sorry to hear that the local underground station noises affecting your stay. We look forward to welcoming you back in near future. Kind regards, Inga Gilpin Operations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019
Response from Fiona Mullin on 2 June 2019
Thank you for taking the time to leave a review of your stay with us. We look forward to welcoming you back soon!. Kind regards, Fiona Mullin

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and friendly ,helpful staff .Well equipped apartment ,a home away from home .
Stayed 7 nights in May 2019
Response from Fiona Mullin on 2 June 2019
Thank you for taking the time to leave a review of your stay with us. We look forward to welcoming you back soon!. Kind regards, Fiona Mullin

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location relative to the tube. Very nice and comfortable
Stayed 7 nights in May 2019
Response from Fiona Mullin on 2 June 2019
Thank you for taking the time to leave a review of your stay with us. We look forward to welcoming you back soon!. Kind regards, Fiona Mullin Operations Manager

10/10 Excellent

KastnerBrent, minneapolis, mn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is more like an apartment than a hotel - and I really like that. Kitchenette with all you need for days away from home. Great locations steps from the tube. Kastner Brent
Stayed 1 night in Mar 2019
Response from Fiona Mullin on 26 Apr 2019
Dear KastnerBrent, Thank you for taking the time to leave a review of your stay with us at Cheval Harrington Court Apartments. We really appreciate it. I am delighted to hear that you enjoyed your stay with us. We do hope to welcome you back in the near future. Kind regards, Fiona Mullin Operations Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Fiona Mullin on 13 Apr 2019
Dear Brian, Thank you for taking the time to rate your stay with us 10 out of 10, we really appreciate your feedback. We look forward to welcoming you back in the near future. Kind regards Fiona Mullin Operations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Fiona Mullin on 12 Mar 2019
Thank you for leaving a review of your stay, we hope to welcome you back in the near future. Kind regards, Fiona Mullin Operations Manager

10/10 Excellent

wweeecc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect and staff gave you a second home away from home feeling!
Stayed 3 nights in Jan 2019
Response from Fiona Mullin on 23 Feb 2019
Dear wweeecc, Thank you for leaving a review of your stay. I am delighted to hear that you enjoyed your stay. We hope to see you again soon. Kind regards, Fiona Mullin Operations Manager

10/10 Excellent

Chung yung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Staffs were attentive and the rooms were comfortable and clean. Highly recommend for family with kids. Kitchen is well equipped and all spacious. We will definitely revisit for our next holiday back in London that’s for sure.
Stayed 5 nights in Jan 2019
Response from Fiona Mullin on 16 Feb 2019
Dear Chung Yung, Thank you for leaving a review of your stay. We really appreciate your feedback. We hope to welcome you back soon! Kind regards, Fiona Mullin Operations Manager

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Fiona Mullin on 26 Jan 2019
Thank you for your review. We hope to see you again in the near future. Kind regards, Fiona Mullin Operations Manager

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Fiona Mullin on 6 Nov 2018
Dear Juan, Thank you for leaving a review. We look forward to welcoming you back soon. Kind regards, Fiona Mullin Operations Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Fiona Mullin on 24 Oct 2018
Dear Angela, Thank you for leaving a review of your stay. We hope to welcome you back soon. Kind regards, Fiona Mullin Operations Manager

10/10 Excellent

Sv, California

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel rooms and cosierge service is excellent, especially Roy. They got reservations for us etc.. even tickets to football (soccer). The hotel could improve the curve appeal. The lobby is in bad taste, could be more simple, less busy, but is well located, rooms are new and sparking clean cotton linen, plenty restaurants, on Picadilly line, taxi station at door etc...if you have to many luggage, take taxi to Earl Court that is a handicap station (taxi 6 pounds)...
Stayed 6 nights in Sep 2018
Response from Fiona Mullin on 3 Oct 2018
Dear Sv, Thank you for taking the time to leave a review of your stay with us. I am delighted to hear you enjoyed your stay, and thank you especially for taking the time to commend Rohit on his service. I have taken our comments on board regarding our lobby area, we recently redecorated it. We do hope to see you in the near future. Kind regards Fiona Mullin Operations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, right next to trains, buses, restaurants, markets and even a few museums.
Stayed 7 nights in Sep 2018
Response from Fiona Mullin on 2 Oct 2018
Thank you for taking the time to leave a review of your stay. We look forward to welcoming you again soon. Kind regards, Fiona Mullin Operations Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly, great location
Highly recommend the Cheval Harrington. While our room was small (they have larger rooms and suites), the kitchenette was useful and there was a balcony overlooking an inner court. Our room was quiet, the daily cleaning was exceptional, the staff was helpful and the location was superb. The South Kensington tube station was 1/2 block away, offering direct access to Heathrow, there were lots of restaurants nearby and the V&A museum was 2-3 blocks away. I would definitely stay at the Cheval Harrington again.
Stayed 2 nights in May 2018
Response from Fiona Mullin on 5 July 2018
Dear William, Thank you for taking the time to leave a review of your stay. I am delighted to hear that you enjoyed your experience with us. We really do pride ourselves on our 5-star service. I agree, we are located in such a lovely neighborhood with all a travelers needs a stones throw away. We do look forward to welcoming you back soon. Kind regards, Fiona Mullin Operations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2018
Response from Fiona Mullin on 4 July 2018
Thank you for taking the time to leave a review of your stay. We hope to welcome you back soon. Yours sincerely, Fiona Mullin

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay here!
This hotel and service impeccably perfect
Stayed 3 nights in May 2018
Response from Fiona Mullin on 3 June 2018
Dear Jo, Thank you for your review. We really appreciate your feedback. Please do be sure to leave a review on Tripadvisor. We do hope to see you again in the near future. Yours sincerely, Fiona Mullin Operations Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Fiona Mullin on 3 June 2018
Dear Michael, We really appreciate your feedback. Please do be sure to leave a review on Tripadvisor. We do hope to see you again in the near future. Yours sincerely, Fiona Mullin Operations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The good: upgraded to a nicer, more spacious apartment. The bad: being woken up early by somebody coming in to check fire safety equipment in the room.
Stayed 1 night in May 2018
Response from Fiona Mullin on 10 May 2018
Thank you for taking the time to leave a review about your stay. I am delighted to hear that you liked the upgrade that we were able to give you. I am sorry to hear that you were disturbed early in the morning. We did have routine fire detector checks going on during your stay which are for our guests benefit as well as ours, I am very sorry that they came to your apartment earlier than expected. We do hope to see you again in the near future. Yours sincerely, Fiona Mullin Operations Manager

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent apartment, thoroughly recommended
Excellent accommodation, friendly and helpful serving centre, perfect location for our visits to the Museums and Royal Albert Hall. One minor issue when we lost power to the sockets in the apartment, but this was resolved promptly. Just one thing to alert future hotel guests - when we entered our apartment it was dark inside and the light switches weren't easy to find, as a result of which my husband fell down a step into the living room that he hadn't seen. He wasn't hurt, but could have been. So we would recommend the hotel leaving one light on in the apartment for new guests arriving. Our apartment was on the first floor at the front and we had no issues at all with noise either from tube or street. I'm a light sleeper but slept like a log
Stayed 2 nights in Feb 2018
Response from Fiona Mullin on 27 Feb 2018
Dear Jackie, Thank you for taking the time to post a review about your stay with us. I am sorry to hear that the power tripped during your stay however I am glad that our team were able to resolve this straight away. Thank you for you for your feedback, and apologise that your husband fell down the step. We will of course take this into consideration moving forward and I will speak to our Head Housekeeper regarding this. We do hope to welcome you back soon. Please do be sure to leave a review on Tripadvisor. Yours sincerely, Fiona Mullin Operations Manager

10/10 Excellent

Lisa, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Stay at Cheval Harrington Court
Staff at the reception are very polite, professional and friendly. My room is on the 1st floor, it is modern, nice and clean, but looks slightly smaller than shown on photos. It has all the basics needed. Wifi is good.
Stayed 4 nights in Feb 2018
Response from Fiona Mullin on 13 Feb 2018
Dear Lisa, Thank you for taking the time to leave a review about your stay. Feedback really helps us improve our product. I am happy to read that you enjoyed your stay with us and that our concierge provided great service. Please do be sure to leave feedback on Tripadvisor. We look forward to welcoming you back soon. Yours sincerely, Fiona Mullin

8/10 Good

bill, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. 3 minute walk from the tube station
Very happy experience at this hotel. The staff are friendly and happily dealt with all of our enquieries. The location of the hotel is ideal for getting around London., and is located among great eating places. Old Grumpy runs the local supermarket but everything is available for a short stay.
Stayed 8 nights in Dec 2017
Response from Fiona Mullin on 12 Dec 2017
Dear Bill, Thank you for taking the time to leave a lovely review of your stay with us at Cheval Harrington Court. I am glad that you enjoyed your stay with us. We all hope to welcome you back soon. Kind regards, Fiona Mullin Operations Manager

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Super location, comfortable and spacious apartment.
Stayed 7 nights in Nov 2017
Dear Jessica, Thank you for taking the time to publish a review of your stay with us. We really appreciate your feedback. We all look forward to seeing you again. Kind regards, Fiona Mullin Operations Manager