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Reviews of Apartment Wharf – Cuba Street

4 out of 5
Apartment Wharf – Cuba Street
Cuba Street, Tower Hamlets, London, England

Reviews

6.8
Rating 10 - Excellent. 6 out of 26 reviews" "
Rating 8 - Good. 10 out of 26 reviews" "
Rating 6 - Okay. 2 out of 26 reviews" "
Rating 4 - Poor. 5 out of 26 reviews" "
Rating 2 - Terrible. 3 out of 26 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Sheila

Liked: Cleanliness, staff & service
Long way out of central London, but good value .
This apartment had everything you need but the sofa is quite worn out & uncomfortable. I was here on business so didn’t spend much time inside at all but if you wanted to relax & watch TV it’s not too comfy. Bedroom very small but clean. Pillows not very good. Overall ok for the price
Stayed 2 nights in Jun 2018
Response from Customer Service Team on 23 July 2018
Dear Sheila, we are very happy that you liked the apartment. Your review is very important for us. We have already improved the details you mentioned. We hope to host you again soon. Regards, Customer Service Team

8/10 Good

Ian, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Workable central apartment
Good facilities; good size rooms; easy access to transport; easy access to Canary Wharf retail; convenience store close-by.
Response from AW Customer Service Team on 4 July 2017
Dear Ian, thank you for your feedback. We are very happy that you liked our apartment. You are welcome to come again. Regards, AW Customer Service Team

2/10 Terrible

Jenna, Melbourne

Disliked: Cleanliness, property conditions & facilities, room comfort
Does Wotif ever inspect properties ???
Blunt Knives Broken Cooktop Warn out frypan (we purchased our own) Disgusting Duvets & Pillows torn and dirty (health issue we had to purchase our own) Broken Bed Base Lounge seat supports broken No cleaning tools Mould surrounding bedroom window Shower had mould Broken drawers 5 Coat hangers for 3.5 week stay for 3 people (wow they delivered 5 more) Leaking tap in bathroom resulting in wet floor 24/7. 2nd & 4th day no hot water TV reception horrible. We contact you from London and you were supposed to get back to us. Never heard from you. Wotif is an extremely unhelpful site with no postal address. Will never use again. We moved the mattress to the floor in the lounge room on a daily basis and returned it in the morning due to bed base broken. We could not sleep on the bed. We sat at the table and chairs most of the time as the lounge did not support our backs.
Response from Customer Service Team on 21 Apr 2017
Dear Jenna, your feedback is very important for us. Thanks for bringing these issues up. We have checked the entire property and fixed all the issues you have mentioned. Unfortunately, we did not receive any report from you during the length of your stay, otherwise we would have taken action promptly. We hope you could stay with us again. Regards, Customer Service Team

2/10 Terrible

Giles

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No hot water
No hot water and when I complained was offered no compensation to date. Stay in a reputable hotel, much safer and better value for money
Response from General Manager on 18 Feb 2017
Dear Giles, thank you for your feedback. To be honest, we are quite surprised by your review. As soon as you reported the issue with the hot water, we acted immediately in order to fix it. As you confirmed, the issue was sorted. We hope to host you again. Regards, Apartment Wharf Team

2/10 Terrible

matthew

Disliked: Staff & service, property conditions & facilities
Really bad staff. Don't stay here!!!!!!
Terrible service from Cuba wharf staff. Unable to get into apartment keys didn't work when called staff was told too late and they would come back in the morning when. WE HAD NOW WHERE TO SLEEP. Only after I complained did someone turn up. Called Hotels .com to advise of incident and when put through to customer service phone call conveniently ended....
Response from General Manager on 1 Feb 2017
Thank you for your feedback. Your review is very important for us. We are quite surprised about your review, to be honest. As soon as you contacted us on regards to the door not opening, we assisted you straight away in order to let you into the apartment. When we arrived at the apartment, the door lock was working just fine and was opened immediately. On regards to the other issues you mentioned, unfortunately we did not receive any report from you during your stay, otherwise we would have acted promptly to fix them. Please, accept our apologies. Regards, Apartment Wharf Team

4/10 Poor

Perry

Disliked: Staff & service, property conditions & facilities
12 Days of London (Actually 5)
We wrote a little song (to be sung to the 12 days of Christmas) to describe our experience at the warf: On the first day of London, Apartment Wharf gave to me no hot water and cold showers for the family. On the second day of London, Apartment Wharf gave to me 2 broken doorknobs, no hot water and cold showers for the family. On the third day of London, Apartment Wharf gave to me 3 drips from leaky faucets, 2 broken doorknobs, no hot water and cold showers for the family. On the fourth day of London, Apartment Wharf gave to me 4 more cold showers, 3 drips from leaky faucets, 2 broken doorknobs, no hot water and cold showers for the family. On the fifth day of London, Apartment Wharf gave to me 5 splintered door thresholds, 4 more cold showers, 3 drips from leaky faucets, 2 broken doorknobs, no hot water and cold showers for the family. ... Not to mention flickering light bulbs, uncomfortable and outdated furniture including nearly broken chairs, broken exhaust fans, stained carpets, an extensive but unnecessary set of rules, and appliances that did not work.
Response from General Manager on 26 Jan 2017
Dear Perry, thank you for your feedback. To be honest, your review is quite surprising for us. We have received your report on regards to the hot water not running in the apartment on your second day. We acted immediately and in less than one hour the issue was sorted. We didn't receive any more calls nor emails from you reporting any of the issues you have mentioned, otherwise we would have acted promptly in order to fix them and make your stay with us as comfortable as possible. We have already checked the apartment and everything is in perfect working order. We hope to host you again. Kind regards, Apartment Wharf Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment great for our family
Smooth check in, lived staying in Canary Wharf. Well equipped, modern apartment and when we notified them of a couple of issues they fixed the problem the same day. Would stay again!
Response from Apartment Wharf Team on 11 Jan 2017
Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Apartment Wharf Team

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well equipped kitchen
Excellent - quiet when building works not active
Response from General Manager on 4 Jan 2017
Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Apartment Wharf Team

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for what we needed.
We were in London for my daughter's wedding and the apartment gave us comfort and convenience with all the facilities that you could expect.
Response from General Manager on 30 Nov 2016
Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Apartment Wharf Team

4/10 Poor

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
Barely above a hostel
Definitely not worth the cost. Was hit with a hefty deposit after reservations made and paid for. Facilities showing lots of wear, appliances need upgrading. Staff less than professional. Contacted by numerous people for our check-in time. They need to talk to each other or at least annotate the reservation. Zero sympathy when we couldn't make the check-in time. Traffic jam lasted hours due to closure of Tower Bridge, so cost us an additional fee and they made it sound like it was entirely our fault that we were late, despite knowing of the bridge closure. Would have been nice if they had given us a heads up of traffic problems during the multiple calls. Info book provided for apartment contained more info on how we could be fined rather than useful info on the facilities themselves. Claimed parking available only to find out it was several blocks away and required a trip to their office to get access.
Response from General Manager on 10 Nov 2016
Thank you for your feedback. As written in the fine print, visible before making the reservation, we have to hold £300 as deposit in case of damage to the property, but it is going to be refunded within 6 working days after your check-out, depending on your bank. The parking space we have provided for you is located just behind the building in which the apartment is. We hope you stay with us again next time. Regards, Apartment Wharf Team

10/10 Excellent

sarah, Essex

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
First time we'd booked an apartment instead of a hotel ,but with 5 of us it seemed the more logical option.Aprtment was very pleasant and comfortable , only a couple of grumbles , the TV picture wa snit good and with 2 teenage boys this was important, also the bed in the main bedroom was awful . The mattress was so uncomfortable, and the bed was so low down , it was a mission for even the most lithe of us to climb in to, unfortunately this did spoil our experience of the apartment, being out all day sightseeing, all you want at night is a comfortable bed .
Response from Apartment Wharf Team on 1 Nov 2016
Dear Sarah, we are very happy that you liked the apartment. Your review is very important for us. We have already improved the details you mentioned. Do not hesitate to contact us again when you are back to London :) Regards Apartment Wharf Team

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Apartment 5 mins walk from Canary Wharf tube
This is a good sized serviced flat diagonally opposite the britannia hotel and within a few minutes walk of canary wharf. The flat is convenient with everything needed to self cater for a week and a tesco supermarket at the end of the road. The flat had been cleaned but soft furnishings including the carpet and sofa are heavily stained and marked. Pillows and duvets are also stained albeit the covers are clean. On balance, this gives the impression of a high tirnover rental rather than a serviced apartment. Note that the flat comes with two towels for a week stay and no cleaning is undertaken during this time. As such, it differs from most serviced flats i've used which are generally refreshed on alternate days. The price is good given the location but maybe the cost cutting in servicing and refurbishment is starting to show.
Response from Apartment Wharf Team on 7 Oct 2016
Thank you for your feedback. We appreciate you liked our apartment. We do offer an extra cleaning service upon guests request. Unfortunately, you have booked the basic package, which does not include the extra cleaning service. We hope to see you again soon. Regards, Apartment Wharf Team

8/10 Good

Korean, South Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ALL GOOD except one
Difficult to find out due to wrong adress cuba street 20 others good
Response from Apartment Wharf Team on 5 Oct 2016
Thank you for your feedback. We are very happy that you liked our apartment. You are welcome to come again. Regards, Apartment Wharf Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 8 Sept 2016
Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Apartment Wharf Team

4/10 Poor

Ron, NYC

Disliked: Staff & service, property conditions & facilities, room comfort
You Deserve Better
IF YOU WORK IN CANARY WHARF, believe me, you deserve better than the treatment this "hospitaility" firm doles out. Obtaining the key required speaking to three separate people, one of whom demanded a £50 penalty for not obtaining the key in advance (I kid you not!). THEN I was required to pay at £300 deposit using an iPad with all contract language in some Eastern language I didn't recognize (hey - always happy to make things convenient for the vendor!). THEN I endured four days of incessant street and tram noise day and night. All in all, an unpleasant stay.
Response from Apartment Wharf Team on 2 July 2016
Dear Ron, thank you for your feedback. Your came as a surprise to us. As it can be read on the ''house rules'' before making the reservation on the website you booked from, we request your estimated arrival in order to meet you at the property. Our regular check-in time is from 3pm to 7pm. We apply an extra fee of £30 if you arrive at the property from 7pm to 9pm, while an extra fee of £50 applies if your check-in takes place between 9pm and 12am. The "house rules" also state that we request £300 of breakages deposit which would be refunded in 6 working days after the check-out, depending on your bank. The person in charge of your check-in is Romanian and had her iPad in her own language. Yet all the rules and payment procedures were in English as usual. Regarding the noise from the trains, this finds us even more surprised since the apartment is not located on the main street and the area is usually very quiet. Regards, Apartment Wharf Team

6/10 Okay

anthony, Dublin

Liked: Staff & service
Good Value
Good value, furniture is a bit tired but everything was available and for two nights it was great value, just beside a major hotel that costs twice as much.
Response from Apartment Wharf Team on 22 June 2016
Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Apartment Wharf Team

10/10 Excellent

Victoria, Trinidad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment
Stayed for about 11 days, was a few mins away from DLR stations and canary wharf underground station. It was nice, cosy and comfy with all amenities perfect for a week long stay with a packed schedule. It felt like a home away from home. Also close to small supermarket and restaurant and bus stop. Would totally stay there again.
Response from Apartment Wharf Team on 16 June 2016
Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Apartment Wharf Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, Clean, very Spacious and close to shops
I was surprised by how well it was kept and the cleanliness. First Class! note: The deposit is a substantial amount to be refunded after few days
Response from Apartment Wharf Team on 9 June 2016
Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Apartment Wharf Team

8/10 Good

chris, Suffolk

Liked: Staff & service, room comfort
Apartment,ideal for london sightseeing
apartment ideal for our party of four.perfect location.welcomed in by our perfect host.very quiet area,transport links to the rest of london superb.all in all, a fantastic weekend
Response from Apartment Wharf Team on 9 June 2016
Thank you for your feedback. We are very happy that you liked the apartment. Your review is very important for us. We have already improved the details you mentioned. We hope to host you again. Regards, Apartment Wharf Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from Customer Service Team on 31 Jan 2018
Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Customer Service Team

8/10 Good

Oskari, Oulu

Liked: Cleanliness, staff & service, property conditions & facilities
Siisti huoneisto isommalle porukalle
Huoneisto oli ihan siisti, pieniä vikoja löytyi, mutta ei kuitenkaan majoittumista oleellisesti haittaavia. Metroasemalle oli noin puoli kilometriä ja lähin kauppa oli noin sadan metrin päässä. Lähistöltä löytyi lukuisia ravintoloita. Sisäänkirjautumisen yhteydessä tehtiin 300 punnan talletus luottokortilla, joka palautetaan muutaman päivän kuluessa uloskirjautumisesta.
Response from Customer Service Team on 29 May 2017
Thank you for your feedback. We appreciate you liked our apartment. We hope to see you again soon. Regards, Customer Service Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Kurzreise nach London mit insgesam vier Personen.
Response from Customer Service Team on 21 Apr 2017
Thank you for your feedback. We appreciate you liked our apartment. We hope to see you again soon. Regards, Customer Service Team

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Pas d'intérêt
Endroit peu d'intérêt pour sejouner à Londres malgré l'accès facile au cœur de Londres en métro, l'immeuble ne possède pas d'accueil pour y laisser nos bagages avant le Check in and out, mais on peut s'arranger avec le loueur - L'appartement est grand et au calme seulement le week-end car travaux juste en face de la baie vitrée - 2 chambres avec une moquette pas propre, fuite d'eau dans une salle de bain..... Au niveau cuisine les ustensiles sont fatigués notamment les poêles ! manque l'essentiel torchon et,produit vaisselle ! Le lave vaisselle fonctionne très mal ! Et la télé est aussi fatiguée, impossible d'utiliser les télés commandes - Des petites choses certes peu importantes mais qui agacent ! En bas de l'immeuble un surpermarché très pratique pour les petites courses -
Response from Apartment Wharf Team on 10 Nov 2016
Thank you for your review. Your feedback is very important for us. Thanks for bringing these issues up. We have checked the entire property and fixed all the problems you suggested. We hope you could stay with us again. Regards, Apartment Wharf Team

6/10 Okay

Verified traveller

Appartement locatif
C'est un appartement meublé et non pas un hôtel, géré par une agence immobilière. C'est équipé correct avec les connexions Internet et TV nécessaires.
Response from Apartment Wharf Team on 6 Nov 2016
Thank you for your feedback. We are delighted you liked the location.Your review is very important for us. We have already improved the details you mentioned. Do not hesitate to contact us again when you are back to London :) Regards, Apartment Wharf Team

8/10 Good

Claes

Liked: Cleanliness, staff & service, room comfort
Very good value for money!
All in all a stay that surpassed our expectations in relations to the price! We were six adults that stayed 2 nights in order to see some good English football. The price vs. value factor was very high keeping in mind that London usually disappoints you in that respect. The beds was OK, but kind of small to sleep two in, but it all worked out if the ones sharing beds are not to overweight. Sure, it is a minor hassle that you have to show up at a certain time to obtain the keys but I think that part of the service was very smooth. The rental firm checked with us 2 times that we could make it in time and were very customer oriented. Also the guy that handed the key over and gave us "the what you need to think of speech" was very nice and friendly plus he gave some good advice. The furniture is a bit tired, but functional and more important is that the whole apartment was very clean when we arrived! It was also close to public transport so access was very quick to and from the apartment. Please keep in mind that Google Map shows you the wrong house, its Cuba street 20 you should set your GPS on! All in all a surprisingly good stay!
Response from General Manager on 29 Sept 2016
Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Apartment Wharf Team

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Awesome apartment in a fancy area of London at a reasonable prize. Access to the inner city is very easy, too. Only downside for us was the fact that arriving before 9pm was impossible and paying a late checkin fee of 50 GBP kinda hurts. Apart from that I would highly recommend a stay here and would go there myself again.
Response from Apartment Wharf Team on 9 June 2016
Thank you for your feedback. We appreciate you liked our apartment. We hope to see you again soon. Regards, Apartment Wharf Team