I checked into my first room, only to find a crawling worm like bug on the mattress - I was understandably shocked! The rest of the room was ok, though very dark and dusty. I spoke to reception - they came to check the bed and found the same (or another) bug also on the mattress, so agreed to move me. However, they didn't help me with my bags until I asked, there were very little words spoken to me about the situation, and certainly nothing said that would reassure me the same would not happen in the next room (which was only next door to the first room). The member of the team then stood and watched me strip the bed in the next room to check the mattress, still no word of apology for the inconvenience, and also no consideration for my distress, and the fact I was now running very late for an event. The bed in the second room was ok, but not the cleanest I've ever experienced, and again the room was dark and dusty, with other half dead white 'flies' all over the carpet and around the ceiling lights. I had to stay in the room as I had no time to find a new hotel and make my event in this instance, but I barely slept on returning to the room, and left very early the next day.
I was really shocked and upset at the lack of care provided by the team, along with the level of hygiene in the rooms - I would not recommend this hotel at all.
