Holiday Homes in Locking

"Booked the house to stay, 5 months in advance. Had no contact from the owner, so emailed with 1 month until stay date. Was assured everything was fine. They contacted a week and half before stay date to cancel due to routine maintenance. Three hours on the phone to book somewhere else, to be told I had to wait 72 hours before we could rebook. Asked to have my money back and was told 14 days for a refund. Shocking service!"

"In a nutshell, dreadful. Furniture missing or unsafe, lots of things broken or unusable. Exposed wires, NO fire extinguisher, NO smoke alarm or Carbon Monoxide monitor, NO fire blanket in kitchen. Inadequate kitchen tools meaning we couldn't self cater, no glasses, I could go on and on. This property appears to have not been checked by any authority for a very long time. "

"Clean property, good location"

"Booked this stay with the promise of parking but when we arrived there was no where to stop or park in the street or neigbouring streets. I contacted the owner and was told to park in council parking 17 mins away. A very hostile neigbourhood so had to go and find another last minute stay in next town. No help from Stayz either."

"The property smelt strongly of people smoking (despite the fact that it was advertised as a non-smoking property). The lockable front door was loose in its frame and felt insecure, especially as the location is in a very run-down street with a lot of graffiti and rubbish strewn around. To cap it off, we were confronted with a rat in the courtyard entrance as we arrived back. We chose to pack our bags and drove home through the night, rather than stay. My initial complaint was met with a response...

"Avoid this property at all cost!!! Only up side is location, the property it's self is difficult to find then once in the "home" it is cramped and badly maintained. The garden is no better then a drug den! When mentioned was told its not part of listing yet not mentioned in listing and if thats the case, why not remove the key!! Bed where like concrete and did not sleep a wink! Overpriced to hell and not worth the money! Awful stay and would avoid at all cost!!"

"Rooms were dirty. Finishes in rooms were very poor; flooring not meeting skirting creating areas for dirt.Photos were totally unrepresentative of the property.Owners didn’t share information that alot of surrounding roads were closed for concerts.Don’t know if the price was normal but seems like it was increased significantly due to the concerts. Would not recommend."