Family Hotels & Resorts in Lloret de Mar from AU$137

"The room was never cleaned no clean towels "

"Allmiral took on board my feedback about the initial accommodation we were allocated, it didn't meet my health needs, and transferred us to one that we'd stayed in last year that had ticked all the boxes then and certainly done so this time. We appreciate that as well as their ability to put things right and look out for their customers. We had the back view which was quite nice as we would see people walking by regularly. It's almost like a home from home by. It's comfortable to relax in before we went out mainly in the late afternoon, and comfortable to sleep in. The kitchen area was sufficient for our use and the shower was really cosy."

"Overall our stay was good 4* not 5* because of broken AC in the room. My husband, 13 months old toddler and I travelled from the US 7 hours flight & 6 hours time difference. Then 1 hour of train ride & taxi 30 min rideto the hotel and we checked into hotel room with broken AC. We reported it immediately as it was summer June around 85 F and humid. Front desk lady came up to the room to help us to adjust AC properly. However, it was broken. Then she informed us that engineer guy will come to the room shortly to fix it. We waited 15 min no one came. Therefore, we had to wait more than 40 min for the engineer guy to come, while we all including a crying toddler were exhausted. We had no choice but to come down to front desk 2-3 times with a crying toddler in my arms to complain about the room, only after 3rd time front desk lady finally made a decision and showed us a smaller room with working AC. Question: is that a hotel policy to remedy hotel guests experience only after guests come down to FD 3 times to complain? If that’s the case, then it’s a terrible customer service. As far as I know, hotel staff shall respond within 15 min or so or simply change the room. Because it is not guests fault that they checked in to the room with broken AC. Otherwise, the front desk ladies were quite responsive, courteous, and professional. Maria helped me to book bus tickets to the airport. Very grateful for that. Restaurant staff were very friendly and super nice with a toddler."