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"Room in main house - tired , Wet carpet from radiator leaking, toilet seat nearly falling off and dangerous. Rooms in new extension are much better. Good value but need more staff! We were ignored again during evening dinner - there’s simply not enough staff! This happened last time. No interaction at all after meal was delivered- so they lost money on desserts and coffee and more drinks. Won’t eat there again. Food was actually good ( steak)"

"Stayed in a King Suite which was amazing. Spa was lovely and very clean. Ate in the restaurant one night which was also very nice. Relaxing and highly recommended."

"I stayed here for work. 1st night, the room was clean but quite basic. I got woken up at 12.15 am by a group of drunken men who didn’t stop with their noise until 5 am. I told reception the next day and they moved me to a much better and quieter room the next day. Food was excellent in the restaurant. I didn’t try the spa. Staff very welcoming."

"The room was mostly clean, and we didn't use the spa, and they were friendly"

"Second stay, just as enjoyable as the first. Staff are friendly, rooms are a good size though it can be a bit of a walk from reception and a little maze like. Nice location although the building itself is showing signs of its age. Spa downstairs is well equipped and there are lots of peacocks wandering around the grounds. Area is very nice, close to Snowdon, not too far from Chester or the coast. "

"If you don’t want to stay up till early hours of the morning, best to book somewhere else. We paid a high amount for the room to find we was above the bar with music playing till early hours of the morning."

"Lovely hotel. Room was small but comfortable. Only negative is that the room was cold when we arrived. It took the plug in radiator a few hours to warm up"

"The hotel is ideally situated for exploring north wales. From check in to check out our weekend stay was excellent. The staff were friendly and welcoming. We ate in the bar and the restaurant and can recommend both. Breakfast is self serve with a good selection of options. The building was well heated and the rooms were comfortable. This was a second visit and definitely won’t be the last."

"Clean room, comfortable bed, easy self check-in and a kettle and tea /coffee were appreciated. The room was small (don’t bring too much luggage) and the shower head bracket was broken but for what I paid I was very happy with the value and standard of the room."