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"The room is from the 1980's dust and all!!! The reception staff member I met was so rude and tried to charge me more than the advertised price. The room was freezing cold, then was given a unsafe heater. I ordered food from the restaurant, when it came out it had ingredients not mentioned on the menu, that i am intolerant to, so I sent back and replaced with something else, they then tried to charge me for the new meal, I said thats ok could you bring the previous plate out, as if i had paid for it I wanted it, they refused to bring it out. I asked to speak to the manager several times no one would get the manager."

"Highly disappointing. A very, very run down hotel. Room had a disinfectant smell, bedding minimal, carpet needs a good cleaning, and basic shower unit - a curtain around a plastic base - with a blocked drain that risked flooding. This is certainly nowhere close to the ‘Very Good’ 8/10 rating as presented by Expedia."

"Everything was good"

"Lovely hotel, great staff, nice room"

"Great room cleaned everyday. Swimming pool warm and clean the kids loved it. Mr Chin on reception very helpful and gave advice about where to visit. Would come again. Restaurant could have more food choices but what was there was delicious"

"Warm welcome and great service from the Reception staff and the hotel bar. Large clean room with all the amenities including the bathroom."

"Reception could be better. Bar staff great, facilities good. Wasn’t sure why one of the staff in the gym were hiding in a box scaring people "

"Great breakfast"

"We had a room on the front of the hotel this time. We found it very noisy on the Sunday night as a homeless person was having an argument with someone on a bike. It went on for ages and I did hear Police sirens but it continued later. "