Caro Vijay,agradecemos a sua avaliação.Ficamos contentes por termos ido ao encontro das suas expectativas e esperamos que tenha desfrutado em pleno da estadia.Fazemos votos que tenha a oportunidade de regressar para mais uns dias em Lisboa. Com os melhores cumprimentos,Ana Pata, Hotel Manager

Dear Adrian,Thank you for your kind feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We hope to have the pleasure of welcoming you back. With kind regards,Ana Pata, Hotel Manager

Dear Lisa,Thanks for this kind review.We are pleased that we were able to meet your expectations.Your satisfaction is our greatest reward.We look forward to welcoming you back. Best regards,Ana Pata, Hotel Manager

Dear Scott,Thank you for taking the time to review your stay.We are delighted to hear that the service provided by our staff was exemplary and greatly contributed to your overall experience at My Story Charming Hotel Augusta. However, we are sorry to hear that the room size and the desire for modernization did not meet your expectations. Our 250 year's old historical building offers a unique charm with rooms that preserve the original architecture, which unfortunately means varying room sizes. We also strive to maintain the balance between the historical character of the building and modern amenities. Nevertheless, we are pleased to note your positive ratings on room cleanliness, hotel condition, and room amenities, which are areas we take great pride in. Our dedication to maintaining a clean and comfortable environment is unwavering, and we are thrilled this reflected in your stay.We hope to hear from you soon.Best regards,Ana Pata, Hotel Manager

Dear Thomas,We'd like to thank you for taking the time to review your experience.We are delighted to hear that you found our staff, especially Silvia, to be helpful, and that the prime location of our hotel contributed positively to your experience. It is also gratifying to know that our restaurant met your expectations with a five-star experience.However, we regret that your stay on the fifth floor did not meet your satisfaction. We understand that the unique architecture of our historical building can present challenges, and we apologize for any inconvenience the room structure may have caused. As for the absence of a lobby, our design integrates the dining area to provide a welcoming space for our guests, although we recognize that this may not suit everyone's preference. We also take note of your comments regarding the room amenities and will consider this feedback in our ongoing efforts to enhance guest comfort.It pleases us to learn that the cleanliness of your room was to your satisfaction. We strive to maintain high standards of cleanliness and service, and it is rewarding to know that these efforts are appreciated. Our team is also grateful for your commendation regarding the overall service and room amenities provided during your stay.We invite you to consider My Story Charming Hotel Augusta for your future travels to Lisbon.Warm regards,Ana Pata, Hotel Manager

Dear Kristine,Thank you for taking the time to share your feedback.We are delighted to hear that you found our hotel well-maintained and our service excellent.Our hotel is indeed housed in a historic 300-year-old building, which means each room has a unique shape and size, preserving the original architecture. The positive remarks about the cleanliness of your room are very much appreciated.We look forward to welcoming you back in the future. Best wishes,Ana Pata, Hotel Manager

Dear Kevin,Please accept our thanks for taking the time to review your visit.We are pleased that you had a pleasant stay with us and appreciated our location and high standards.However, we regret any inconvenience you experienced due to the pedestrian nature of Augusta Street, which indeed restricts vehicle access.We hope to be able to welcome you back in the future. Kindest regards,Ana Pata, Hotel Manager

Dear Maria,Thank you for sharing your review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We hope to have the occasion to welcome you back. Kind regards,Ana Pata, Hotel Manager

Dear Guest,Thank you for taking the time to give your opinion about your stay.We are glad to hear that you enjoyed the prime location of our hotel in the pedestrian zone, offering a wide variety of dining and shopping experiences, as well as its proximity to the waterfront.However, we regret to hear that the unique sizes of our rooms, which stem from the 300-year-old historical architecture of the building, did not meet your expectations for comfort. Additionally, we apologize for any inconvenience caused by the shower size and the difficulties experienced with the room temperature control. We are also concerned about the lack of response from our front desk and will ensure our staff is reminded of the importance of being readily available for our guests at all times.We understand that the value you perceived during your stay did not align with your expectations. Please rest assured that we are committed to providing our guests with an exceptional experience and will take your feedback into serious consideration.We hope to have the opportunity to welcome you back in the future.Kind regards,Ana Pata, Hotel Manager

Dear Pamela,Thank you for sharing this lovely review.It is wonderful to hear that our central location contributed to a memorable experience in Lisbon. Your appreciation of the quietness provided by our soundproofed rooms, even in the heart of the bustling city, is greatly valued. We're delighted that the air conditioning added comfort to your stay during the hot days. Knowing that you found the room cleanliness and amenities up to our high standards is very gratifying for us. Our friendly and polite staff will be particularly pleased with your kind words, as they strive to deliver exceptional service.We look forward to the pleasure of welcoming you back in the future. Kind regards,Ana Pata, Hotel Manager

Dear Nicola,It was a pleasure to receive this great review.It's truly heartening to know that our central location in Lisbon added to the charm of your stay. We take great pride in maintaining the highest standards of cleanliness, and we're thrilled that you appreciated the tranquility of our rooms amidst the bustling city. Our staff will be overjoyed to learn that their friendly and helpful service enhanced your visit. Additionally, we're glad that you enjoyed our breakfast buffet and found it to be good value for money.We eagerly await your next visit to provide another memorable experience.Warmest regards,Ana Pata, Hotel Manager

Dear Deborah,Thank you for such a positive review.It is truly rewarding to know that you had such a nice stay with us and our prime location made your visit convenient and enjoyable. Our dedicated housekeeping team will be thrilled to learn that their commitment to cleanliness and attention to detail did not go unnoticed. We are also pleased that you found the condition of our hotel to be exemplary and our service to be of the highest quality. Our team members are always eager to ensure that every guest's needs are met, making their stay memorable.The amenities we provide are thoughtfully chosen to enhance our guests' comfort and we are glad that you appreciated them. As we strive to maintain the charm and character of our historic building, we are glad that these efforts contributed positively to your stay.It would be our pleasure to have you return on another occasion. Very best wishes,Ana Pata, Hotel Manager

Caro Marcos,agradecemos o tempo despendido a partilhar o seu feedback.Prezamos a sua preferência e foi com o maior entusiasmo que recebemos a sua visita.Porém, lamentamos não ter ido ao encontro de todas as suas expetativas, mas teríamos de saber com maior detalhe a que se refere.Não hesite em contactar-nos diretamente para qualquer esclarecimento adicional.Atenciosamente,Ana Pata, Hotel Manager

Dear Curtis,Thank you for taking the time to provide your feedback.We are pleased to hear that your room was to your liking. We have noted your comment regarding power sockets and will take this into consideration for future improvements. Thank you for your kind comments about our team members who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back in the future.Best wishes,Ana Pata, Hotel Manager

Dear Shanaya,Thank you for sharing your opinion of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to welcoming you back in the future.Kind regards,Ana Pata, Hotel Manager

Dear Andres,Thank you for taking the time to share your feedback.We would like to highlight that our hotel occupies a historical building where each room has a unique size and shape, preserving the original architecture. While we understand that the room size did not meet your expectations, we hope that the charm of the building and its location added value to your stay.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Ana Pata, Hotel Manager

Dear Gerard,Thank you for sharing feedback about your recent stay.We're delighted to hear that you enjoyed the fantastic location of our hotel and found the rooms suitable for your needs despite their size. It's great to know that our bar staff, Sha and Saidur, made a lasting impression with their attentive and friendly service.We apologize for the inconvenience caused by the shower issue in your room. Rest assured, maintaining our historical building while providing modern comforts is a priority, and we will certainly look into this matter.We appreciate your high ratings on room amenities and service, and it's wonderful to know that these aspects of your stay were to your satisfaction.We hope that we have the pleasure of seeing you again in the future. Best regards,Ana Pata, Hotel Manager

Caro(a) hóspede,agradecemos a avaliação da sua recente estadia connosco.Ficamos encantados por ter desfrutado de uma ótima experiência. O charme do nosso edifício histórico e a privilegiada localização no centro de Lisboa, em plena Rua Augusta, são alguns dos aspetos que nos distinguem. Esperamos que os tenha apreciado também.Fazemos votos de que regresse em breve. Com os melhores cumprimentos,Ana Pata, Hotel Manager

Dear Ryoichiro,Thank you very much for this kind review.We are pleased that our hotel met your expectations and that your stay with us was a comfortable one. This will encourage the team to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Ricardo Sá, Cluster General Manager

Dear Aruna,Thank you for taking the time to share your experience with us.We're delighted to hear that our staff, particularly Sofia and Joce, provided helpful advice and made your stay enjoyable. It's wonderful to know that the location of our establishment allowed for easy access to the city, whether by foot or public transportation.However, we understand your concerns regarding room space due to the historical nature of the building. As you've rightly noted, our rooms vary in size, and we are indeed restricted from making structural changes to preserve the architectural integrity. We always encourage future guests to contact us regarding any specific needs so we can ensure their stay is comfortable.We look forward to the opportunity to welcome you back for another memorable stay. Warm regards.Ricardo Sá, Cluster General Manager

Dear Ariel,Thank you for your kind feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to welcome you back soon.Best wishes,Ricardo Sá, Cluster General Manager

Dear Ovul,We appreciate your feedback.We're delighted to hear you appreciated the prime location of our establishment, offering easy access to the most elegant pedestrian streets and historical sites. It's gratifying to know that the comfort of the bed contributed to a restful stay for you. While our rooms are designed to be cozy and efficient, reflecting the unique architecture of a 250-year-old historical building, we understand that space can be a premium, and we strive to ensure our guests have all the necessary amenities for a comfortable visit.We look forward to welcoming you back in the future.Best regards,Ana Pata Hotel Manager

Dear Gennady,Thank you for taking the time to share your experience with us.We are glad to hear that you found our service to be friendly and helpful. Our team always strives to provide the best possible assistance to our guests. It's also great to know that you appreciated the cleanliness of your room. We take pride in maintaining a high standard of cleanliness throughout the hotel.We understand that the room size may not have met your expectations, our rooms are designed to be functional and efficient for our guests. We hope that the comfort of our beds and the amenities provided made your stay enjoyable.It would be a pleasure to welcome you again. With very best wishes for the New Year!Ricardo Sá, Cluster General Manager

Dear David,Thank you for taking the time to share your feedback.We're delighted to hear you found our hotel suitable for your city break and appreciate the essentials we provide. We're also glad to note the cleanliness and condition of our hotel met your expectations, alongside the service and room amenities. Regarding the charge for in-room tea and coffee, we inform that if If you want a replacement, you should contact reception.We hope to have the pleasure of welcoming you back in the future for another memorable stay.Best wishes,Ricardo Sá, Cluster General Manager

Dear Karen,We would like to thank you for this review of your recent experience in our hotel.We're delighted to hear that the room, though cosy, was perfect for your stay and met your high standards. The historical charm of our building is something we take great pride in, and we're glad it contributed to your experience.Our team is thrilled that you appreciated our commitment to exceptional customer service.We look forward to the pleasure of seeing you again in the future. Best regards,

Dear Melissa,Thank you for taking the time to review your stay.It's fantastic to hear that our team's hospitality made a positive impact on your stay, especially with the early check-in and luggage assistance. We are also delighted that you enjoyed the unique views and found the location to be perfect for your visit. Furthermore, we take great pride in maintaining high standards of cleanliness and comfort for all our guests.We look forward to welcoming you again. Best regards,

Dear Ivette,Thank you for this kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again on your next stay.Best wishes,Ricardo Sá, General Manager

Dear Guest,Thank you for taking the time to share your feedback.We're thrilled that you found our location convenient and our team supportive during your stay. This feedback is greatly valued as we continually endeavour to provide exceptional service to our guests.However, we regret to hear about your discomfort with the air conditioning system. While our hotel is equipped with a modern AC system, we acknowledge that individual preferences may vary and apologize if the temperature in your room was not to your satisfaction. Please rest assured that we take all guest feedback seriously and aim to provide a comfortable experience for everyone.We hope you will return for an improved experience in the future. Kind regards,Ricardo Sá, General Manager

Dear Guest,Thank you for sharing your review.We are glad to hear that our location was convenient for you, as we are situated in the heart of Lisbon on the emblematic Rua Augusta, close to many attractions and points of interest.However, we apologise for any issues you encountered with the cleanliness of your room upon arrival. We appreciate your understanding as our team quickly resolved the matter. Please know that we take the cleanliness of our rooms very seriously and have implemented strict health and safety protocols, including steam-cleaning and disinfecting with virucides. We will ensure that our team remains diligent in maintaining these high standards.We hope to welcome you back on future occasions. Best regards,

Dear Guest,Thank you for reviewing your recent stay at our hotel.We are thrilled to hear that you found our hotel clean and appreciated the friendliness of our team. We work hard to maintain a high standard of cleanliness and service, and we are glad that it made a positive impact on your stay. Moreover, we are delighted that you enjoyed our prime location, which allows our guests to easily explore the beautiful city of Lisbon.We look forward to welcoming you back. Best wishes,

Dear Lucy,Thank you for this feedback on your recent stay.We are thrilled to hear that you found our location to be perfect for exploring Lisbon, with easy access to attractions, bakeries, and public transportation. It's great to know that you appreciated the stylish and clean room, as well as the friendly and helpful staff. We always strive to make our guests feel comfortable and well taken care of.We understand that the room size might not be as spacious as some guests would prefer, but we have done our best to maintain the original architecture of our historic building while providing modern amenities. We are glad that you were able to enjoy your stay despite this, and that our team was able to assist you with extending your stay and arranging transportation to the airport.We hope to welcome you back in the future. All the best.

Dear Teresa,Thank you for taking the time to review your stay.We are thrilled to hear that our front desk staff were extremely helpful and accommodating during your early arrival. It's great to know that you found your room to be spacious, quiet, and clean, with a well-sized bathroom and shower. We take pride in our soundproofed rooms and prime location, and we're glad you enjoyed both.Regarding the room amenities, we appreciate your feedback and would like to mention that we offer complimentary water, coffee, and tea in the lobby, while the mini bar items are available at an additional cost. We hope this information is helpful for future stays.Wishing you all the best and looking forward to your next visit,Best regards,

Dear Nancy,Thank you for this positive review of your stay.We are thrilled to hear that you found our central location convenient and appreciated the quietness provided by our soundproofed rooms. It's great to know that you enjoyed the comfortable bedding, good lighting, and spacious room and bathroom. Although you didn't have the chance to try our restaurant or bar, we hope you'll consider it during your next visit.We look forward to welcoming you back.Best wishes,

Dear Susan,Thank you for sharing this review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Kind regards,Ricardo Sá, General Manager

Dear Ian,Thank you for your review.We are delighted to hear that you found our location to be great and convenient for exploring the heart of Lisbon. Our hotel is indeed situated on the emblematic Rua Augusta, providing easy access to many attractions and amenities.We appreciate your feedback regarding the bathroom size and condition. As our hotel is housed in a 300-year-old building, we have had to maintain the original architecture, which results in varying room sizes. We apologize for any inconvenience this may have caused during your stay. Rest assured, we will take your comments into consideration as we continuously strive to improve our facilities and services. We are glad to know that you would happily stay in a 'My Story' hotel again.We look forward to pleasure of welcoming you back in the future.Best wishes,

Dear Theresa,Thank you for your feedback.We regret the inconvenience you faced during the check-in process. Our standard check-in time is 3 p.m., and we do our best to accommodate early check-ins when possible. Unfortunately, on the day of your arrival, we were unable to have your room ready earlier. We understand how tiring long trips can be and apologize for the additional waiting time you experienced.We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards,Ricardo Sá, General Manager

Dear Linda,We are grateful for the time you took to review your recent stay.We are delighted to hear that you appreciated our central location, delicious breakfast, and friendly team. Our team strives to provide exceptional service to all our guests, and it is always rewarding to receive such positive feedback.We understand that the room size and street noise may have caused some inconvenience during your stay. As our hotel is situated in a 250-year-old historical building, the room sizes vary due to the original architecture. We have soundproofed rooms and wooden shutters to minimize noise, but we apologize if it was still noticeable.Regarding the bathroom shower doors, we appreciate your feedback and will look into possible improvements. Our goal is to ensure a comfortable and enjoyable stay for all our guests.It would be a pleasure to welcome you for another enjoyable stay.Best wishes,

Dear Francis,Thank you for taking the time to share your opinion with us.We are delighted to hear that you appreciated our convenient location, making it easy for you to explore the city on foot. It is also great to know that you found our rooms to be clean and well-maintained, and that our service met your expectations.We look forward to welcoming you back again in the future. Best wishes,Ricardo Sá, General Manager

Dear Kimberley,Thank you for taking the time to share your feedback.We are delighted to hear that you enjoyed your stay with us, especially the room with a balcony on the 5th floor and the absence of street noise. It's great to know that our soundproofed rooms provided you with a comfortable and quiet environment. We appreciate your kind words about our breakfast selection and the superb location of our hotel, which is indeed central to all sights and attractions.We have taken note of your feedback regarding the pillows. We understand that personal preferences may vary, and we apologize for any inconvenience this may have caused. Rest assured, we will look into this matter to ensure the comfort of our guests.We would be delighted to welcome you back for another stay in the future. Best wishes,

Dear Kristi,Please accept our thanks for your kind review regarding your stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.Wishing you all the best and looking forward to your next visit,Ricardo Sá, General Manager

Dear Mercy,Thank you for taking the time to let us know your opinion of your recent stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion.Best regards,Ricardo Sá, General Manager

Dear Toby,Thank you for sharing your kind review.We are delighted to hear that you enjoyed the quiet atmosphere in your room despite the bustling area outside. Our soundproofed rooms are designed to provide a peaceful stay for our guests. We appreciate your kind words about the cleanliness, hotel condition, and service, and we are glad that our room amenities met most of your expectations.We would be delighted to welcome you back on another occasion.Kind regards,

Dear Jacqueline,We appreciate the time you took to share your feedback.We are delighted to hear that you appreciated our convenient location near the Cruise Port and found our property clean and quiet. It's great to know that you enjoyed the Nescafe coffee machine in your room as well. We take pride in providing a comfortable stay for our guests, and your positive feedback is truly appreciated.We understand that the room size might have been smaller than expected, but as you mentioned, it is typical of European hotels. Our building is a 250-year-old historical building, and we have preserved its original architecture while converting it into a hotel. This results in rooms of different sizes, but we ensure that they are all well-equipped and soundproofed for a pleasant stay.We hope that you will return. Best regards,

Dear Jana,Thank you for sharing your opinion of your stay with us.We are delighted to hear that you loved your stay with us and enjoyed the tour to Sintra we recommended. Our prime location and dedicated staff aim to provide our guests with memorable experiences, and it is wonderful to know that we were able to meet your expectations.We hope to see you again. Kind regards,

Dear Natalia,Thank you for reviewing your recent stay with us.We are delighted to hear that you found our hotel cozy, clean, and well-located in the heart of Lisbon. Our team takes pride in providing efficient service to ensure a comfortable stay for our guests. We appreciate your kind words and recognition of our efforts.Regarding the room size, we understand that it may have been smaller than expected. As our hotel is situated in a 250-year-old historical building, we have preserved the original architecture, which results in rooms of varying sizes. We apologize for any inconvenience this may have caused during your stay. In the future, please feel free to reach out to our reception team for assistance with any concerns or requests.We look forward to welcoming you back for another enjoyable stay in Lisbon. Kind regards,Ricardo Sá, General Manager

Dear Andrew,Thank you for sharing your kind review.We are delighted to hear that you found our location convenient, with easy access to shops, restaurants, bars, and the waterfront. It's great to know that our soundproofed rooms provided you with a quiet and comfortable stay. Our team truly appreciates your kind words about their service, and we are thrilled that you plan to return to our hotel in the future.We understand that you found the room amenities to be satisfactory, but not exceptional. As our hotel is situated in a 250-year-old historical building, we have preserved the original architecture, which may result in some limitations regarding room size and amenities. However, we strive to provide our guests with a comfortable and memorable stay by offering premium RITUALS amenities, free Wi-Fi, and a range of other services.We hope to see you again soon for another enjoyable experience.Best wishes,

Dear Kristina,Thank you for taking the time to leave a review of your recent stay.We are delighted to hear that you appreciated our prime location and found it convenient for exploring the city. It's great to know that our cleanliness and service met your expectations as well. We understand that our rooms may be smaller than some guests might prefer, but this is due to the unique architecture of our 300-year-old building that has been converted into a hotel. We have done our best to maintain the historical charm while providing modern amenities and comfort.We hope to have the opportunity to welcome you back in the future for another enjoyable stay. Kind regards,Ricardo Sá, General Manager

Dear Lauren,Thank you for taking the time to share this feedback.We are delighted to hear that you enjoyed our prime location, surrounded by dining options, shopping, and coffee shops. It's great to know that our restaurant and staff met your expectations, and you found the rooms clean and comfortable. We understand that the room size might be smaller than expected, but as you mentioned, our hotel is situated in a historical building, which results in unique room sizes while preserving the original architecture.We appreciate your understanding and are glad that it did not affect your overall experience. Your kind words about our hotel and staff are truly encouraging, and we will continue to strive for excellence in our services.We hope to welcome you back in the future and wish you all the best. Safe travels!

Dear Greg,Thank you for sharing your review.We are glad to hear that you found the room comfortable and appreciated the quality of the shower and bed. Our prime location in the heart of the city certainly makes it convenient for guests to explore and access various points of interest.We understand that the room size may not have been as spacious as you would have liked. As our hotel is situated in a 300-year-old historical building, we have preserved the original architecture, which results in rooms of varying sizes. We apologize for any inconvenience this may have caused during your stay.We hope to welcome you back soon.Best regards,Ricardo Sá, General Manager