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Wonderfully maintained property near the Lisbon Airport. Very nice breakfast and communication. Lovely touches.
Constance
Stayed 1 night in May 2024
Response from Alvalade Palace Team on 25 May 2024
Dear Mrs. Constance,Thank you very much for your positive feedback about your stay with us! It is very gratifying to know that you were pleased with our facilities and services. Your feedback is invaluable and encourages us to continue providing exceptional guest experiences. We hope to have the pleasure of hosting you again soon!Regards,
Dear Mr. Emmitt,Thank you very much for your positive feedback about your stay with us! It is very gratifying to know that you were pleased with our facilities and services. Your feedback is invaluable and encourages us to continue providing exceptional guest experiences. We hope to have the pleasure of hosting you again soon!Regards,
Dear Mrs. Pamela,Thank you very much for your positive feedback about your stay with us! It is very gratifying to know that you were pleased with our facilities and services. Your feedback is invaluable and encourages us to continue providing exceptional guest experiences. We hope to have the pleasure of hosting you again soon!Regards,
8/10 Good
Brian
Travelled with partner, Travelled with group
7 May 2024
Liked: Property conditions & facilities
Closeness to airport is a plus for travellers. The bedroom and bathroom in our were a little small but okay for a one night stay. Complimentary breakfast was a plus. Overall enjoyed our stay.
Brian
Stayed 2 nights in May 2024
Response from Alvalade Palace Team on 8 May 2024
Dear Mr. Brian,We sincerely thank you for sharing your experience with us. We are happy to hear that you appreciated several positive aspects during your stay. However, we sincerely regret that the room size did not meet your expectations. We would like to inform you that we have other room categories available with larger sizes that may be more suitable for your needs. We look forward to welcoming you again in the future and ensuring that your stay is even more enjoyable.With best regards
Bright and clean with smiling Victoria added to a wonderful welcome.
Shirley
Stayed 1 night in Apr 2024
Response from Alvalade Palace Team on 1 May 2024
Dear Mrs. Shirley,Thank you very much for your positive feedback about your stay with us! It is very gratifying to know that you were pleased with our facilities and services. Your feedback is invaluable and encourages us to continue providing exceptional guest experiences. We hope to have the pleasure of hosting you again soon!Kind regards,
Really great manager, Victoria, met us, helped with our bags and even made us reservations for dinner.
john
Stayed 1 night in Apr 2024
Response from Alvalade Palace Team on 30 Apr 2024
Dear Mr. John,Thank you very much for your positive feedback about your stay with us! It is very gratifying to know that you were pleased with our facilities and services. Your feedback is invaluable and encourages us to continue providing exceptional guest experiences. We hope to have the pleasure of hosting you again soon!Regards,
The property was lovely but our room was quite small for 2 people. Great for one overnight, close to the airport. Not many restaurants nearby.
Anne
Stayed 1 night in Apr 2024
Response from Alvalade Palace Team on 19 Apr 2024
Dear Anne,We sincerely thank you for sharing your experience with us. We are happy to hear that you appreciated several positive aspects during your stay. However, we sincerely regret that the room size did not meet your expectations. We would like to inform you that we have other room categories available with larger sizes that may be more suitable for your needs. We look forward to welcoming you again in the future and ensuring that your stay is even more enjoyable.With best regards
Very clean … personnel friendly, breakfast of good quality …for rooms in front of hotel may be a little noisy …but otherwise we recommend
Danielle
Stayed 2 nights in Nov 2023
Response from Alvalade Palace Team on 17 Mar 2024
Dear Danielle,Thank you very much for your positive feedback about your stay with us! It is very gratifying to know that you were pleased with our facilities and services. Your feedback is invaluable and encourages us to continue providing exceptional guest experiences. We hope to have the pleasure of hosting you again soon!Regards, Alvalade Palace Team
Convenient hotel 6 min from airport. Large room. Decent shower. In room fridge. Easy pickup by taxi / Uber.
Kirsten
Stayed 1 night in Oct 2023
Response from Alvalade Palace Team on 26 Oct 2023
Dear Kirsten,Thank you very much for your positive feedback about your stay with us! It is very gratifying to know that you were pleased with our facilities and services. Your feedback is invaluable and encourages us to continue providing exceptional guest experiences. We hope to have the pleasure of hosting you again soon!Regards, Alvalade Palace Team
6/10 Okay
Margaret
Travelled with partner
15 Oct 2023
Liked: Cleanliness, staff & service, amenities
Rooms were small. Close to airport which was good.
Margaret
Stayed 2 nights in Oct 2023
Response from Alvalade Palace Team on 15 Oct 2023
Dear Margaret,We sincerely thank you for sharing your experience with us. We sincerely regret that the room size did not meet your expectations. We would like to inform you that we have other room categories available with larger sizes that may be more suitable for your needs. We look forward to welcoming you again in the future and ensuring that your stay is even more enjoyable.With best regardsAlvalade Palace Team
Entrance was dark and not very welcoming. Staff was fine but left by 8:30pm with no manager on duty. We wanted recommendations on walkable restaurants and help with morning taxi. Room was clean but small as was the bathroom. The corner of sheet kept coming off all night.
Karen
Stayed 1 night in Oct 2023
Response from Alvalade Palace Team on 26 Oct 2023
Dear ms Karen,Thank you for sharing your experience with us and for your comment. We value your feedback and regret any inconvenience that may have occurred during your stay. We will take your concerns into consideration and work to improve our services. We hope to have the opportunity to host you again in the future so that we can offer you an even better experience.Sincerely,Alvalade Palace Team
Nice proximity to Old Town. Guilherme was very pleasant. Brought a fan as we had problems with our air conditioner, but it got resolved. Room is very, very, very small Toilet wouldn't flush knees hit wall sitting. Sorry drain iverflowed all over the floor. Way overpriced.
Curtis
Stayed 1 night in Oct 2023
Response from Alvalade Palace Team on 26 Oct 2023
Dear Curtis,We sincerely thank you for sharing your experience with us. We are happy to hear that you appreciated several positive aspects during your stay. However, we sincerely regret that the room size did not meet your expectations. We would like to inform you that we have other room categories available with larger sizes that may be more suitable for your needs. We look forward to welcoming you again in the future and ensuring that your stay is even more enjoyable.With best regardsAlvalade Palace Team
Excellent location if you have an early flight. 20 minute walk or €20 shuttle to airport. Decent restaurant are also about a 20min walk. Our room was very small but it was only for one night. Decent breakfast.
Gosse
Stayed 1 night in Oct 2023
Response from Alvalade Palace Team on 26 Oct 2023
Dear Gosse BruinsmaThe shuttle is a private service, the guest has the choice of using other means to get to the airport such as normal taxi, uber or public transport. We would like to inform you that we have other room categories available with larger sizes that may be more suitable for your needs. We look forward to welcoming you again in the future and ensuring that your stay is even more enjoyable.With best regardsAlvalade Palace Team
Very clean and spacious room. The bathroom was tiny, but manageable for a one night stay. Very close to the airport. Nice residential neighborhood. Good breakfast.
Leokadia
Stayed 1 night in Sep 2023
Response from Alvalade Palace Team on 26 Oct 2023
Thanks for your feedback. Our goal is always to serve our guests well . However, we sincerely regret that the room size did not meet your expectations. We would like to inform you that we have other room categories available with larger sizes that may be more suitable for your needs. We look forward to welcoming you again in the future and ensuring that your stay is even more enjoyable.With best regardsAlvalade Palace Team
Dear Guest,Thank you very much for your positive feedback about your stay with us! It is very gratifying to know that you were pleased with our facilities and services. Your feedback is invaluable and encourages us to continue providing exceptional guest experiences. We hope to have the pleasure of hosting you again soon!Regards, Alvalade Palace Team
A friend booked this hotel since it was so close to the Lisbon airport and we had a very early flight. I was surprised that it did not have a sign outside; just the number. We were able to walk to an early dinner with the help of the receptionist and she also booked us a 2 am taxi pickup. So all went well for a quick over night stay. Good linen and pillows and a king size bed! Left too early for breakfast.
Verified traveller
Stayed 1 night in Sep 2023
Response from Alvalade Palace Team on 26 Oct 2023
Thanks for your feedback. It is gratifying to know that you appreciated our services and accommodations. Our goal is always to serve our guests in the best possible way. We hope to have the opportunity to host you again and provide you with an even better stay. kind regardsAlvalade Palace Team
8/10 Good
Lise
Travelled with partner
20 Sept 2023
Liked: Cleanliness, staff & service, amenities
Warm welcome & assistance with recommendations . Room was large, comfortable & functional. Very clean & breakfast was satisfactory.
Location is about 1 mile from shops & restaurants.
Lise
Stayed 1 night in Sep 2023
Response from Alvalade Palace Team on 26 Oct 2023
Dear Lise,Thank you very much for your feedback. It is gratifying to know that you appreciated our services and accommodations. We hope to have the opportunity to host you again and provide you with an even better stay.Kind Regards,Alvalade Palace Team
10/10 Excellent
Dianne, Chagrin Falls
13 Sept 2023
Dianne
Stayed 1 night in Sep 2023
Response from Alvalade Palace Team on 26 Oct 2023
Dear ms Dianne,Thanks for your feedback. It is gratifying to know that you appreciated our services and accommodations. Our goal is always to serve our guests in the best possible way. We hope to have the opportunity to host you again and provide you with an even better stay.Kind Regards,Alvalade Palace Team
We stayed at the Alvalade Palace on our last night of a 10 day visit to Portugal. It's close to the airport. Truly a hidden gem on the outskirts of Lisbon on a grand avenue. Beautiful garden in the back, excellent service, great breakfast, and very clean, comfortable bedroom.
Robert
Stayed 1 night in Sep 2023
Response from Alvalade Palace Team on 17 Oct 2023
Hello Mr.Robert, Thank you for this amazing review! We are glad to know that you enjoyed your stay, and we hope to welcome you again in the future.Best regards,
The property is an ok place to stay if you are there for a night or so and very convenient to the airport. I did walk it and it took me about 15 to 20 minutes but I do not advise walking it if you have a large suitcase on wheels as the pavements are uneven and there is also a bit of a hill to climb. The property itself is okay and I had the Garden Room so it was very easy for me to just open the doors and go out into the garden which was nice and that room is on the ground floor. The walls are fairly thin though and you will hear other guests as they arrive taking their showers and moving about. There is a very young girl who is there in the mornings and early afternoon and she is extremely friendly and helpful full of smiles and ready to assist you in any way that she can and she's the best staff member they have there, along with the lady who does the cleaning. The older lady that comes afterwards doesn't smile much and she seems to come across a bit brash but this might be because she is trying to understand what you are saying to her when speaking English. It would have been nicer though if she smiled a little bit more and was a little bit more welcoming particularly when you are asking her questions. I would not take the hotel services shuttle for 20 euros because I took a normal taxi and it cost under 10 Euros with a tip and that was to get into the Sete Rios train and bus terminal of Lisbon. Edward cost similar if not perhaps even a bit less to get to the airport but I would give the taxi driver a tip because they work very hard for limited pay €10 for a transfer is very cheap I don't think I would have liked have stayed there for any more than one night but it is an ok place to crash ifiyoufhave alayover ifprice is right and I got a very good rate on Expedia when I booked
Hello Mrs. Rachel,Thank you for this amazing review! We are glad to know that you enjoyed your stay, and we hope to welcome you again in the future.Best regards,
Great staff. Expected a small room as we reserved a basic room. Too small and shower so small it was practically unusable. No water in room apart from the small bottle you could buy for 2 euros. No coffee maker. Clean room and good breakfast.
Kathy
Stayed 2 nights in Jun 2023
Response from Bárbara, Alvalade Palace on 17 Oct 2023
Hello Ms. Kathy, Thank you for your comment. Regarding the size of your room, we have bigger rooms, however at the time of your reservation you have chosen a basic room, which is cheaper, nevertheless, smaller. We kindly invite you to another stay on another category room. You are always welcome on our home.We hope to meet you again soon.Kind Regards,
Stayed at this hotel before flying out of Lisbon airport. It was very convenient - about 15-20 min walk to the airport if you are so inclined. The room was excellent and the staff was very thoughtful. They even packed a breakfast for us, as we left before breakfast opened. Great place!
Eva
Response from Alvalade Palace Team on 26 Oct 2023
Dear ms. EvaThanks for your feedback. It is gratifying to know that you appreciated our services and accommodations. Our goal is always to serve our guests in the best possible way. We hope to have the opportunity to host you again and provide you with an even better stay.Kind regards
Wonderful property, great staff, outstanding breakfast and a great location.
Kevin
Stayed 1 night in Apr 2023
Response from Alvalade Palace Team on 29 Apr 2023
Hello Mr. Kevin,Thank you for this amazing review! We are glad to know that you enjoyed your stay, and we hope to welcome you again in the future.Best regards,Alvalade Palace Team
Great location, close to airport and on easy bus route. Very friendly and helpful staff.
David
Stayed 1 night in Apr 2023
Response from Alvalade Palace Team on 28 Apr 2023
Hello Mr. David,Thank you for your kind review. It was a pleasure having you with us, we hope to welcome you again in the future!Best regards,Alvalade Palace Team
10/10 Excellent
CAROL
19 Apr 2023
CAROL
Stayed 1 night in Apr 2023
Response from Alvalade Palace Team on 20 Apr 2023
Dear Ms. Carol,Thank you very much for your amazing review. We are delighted to know that you enjoyed your stay with us, and we hope to welcome you again in the future!Kind regards,Alvalade Palace Team
This was a great place to stay. Extremely close to the airport. Made it very convenient. The room was lovely - lots of space; very clean. The staff were extremely nice and helped us with our bags.
Laurel
Response from Alvalade Palace Team on 19 Feb 2023
Hello Ms. Laurel,Thank you for your amazing feedback! It means a lot for us to know that you enjoyed your stay, we hope to welcome you again in the future!Kind regards,Alvalade Palace Team
Prepared a breakfast bag day before as we had to leave early.
Jose
Stayed 1 night in Feb 2023
Response from Alvalade Palace Team on 7 Feb 2023
Hello Mr. Jose,Thank you for your feedback. We are very glad to know that you enjoyed your stay with us, we hope to welcome you again soon!Kind regards
6/10 Okay
Myra
Travelled with family
21 Dec 2022
Liked: Cleanliness, staff & service
Clean but small and plain room, very small bathroom.
Myra
Response from Alvalade Palace Team on 7 Jan 2023
Hello Miss Myra, thank you for your comment. Reggarding the size of your room, we have bigger rooms, however at the time of your reservation you have choosen a basic room, which is cheaper, however, smaller. We kindly invite you to another stay on another cathegory room. You are always welcome on our home.
Nice renovated mansion and a friendly staff. Just a mile from the airport. Transportation options are not great there. The rooms don't have desks. Nicely appointed bathrooms.
Claude
Response from Alvalade Palace Team on 4 Nov 2022
Hello Claude, thank you for your comment. You are always welcome on our house, which is also yours.
Meeting Lily made the day turn out great!!!!!!!!!!
Lily at the front desk was amazing. Our flight was delayed but she stayed until we arrived which was just after midnight. She’s truly a dedicated worker and an amazing individual. Thank you, Lily
Giselle
Stayed 1 night in Oct 2022
Response from Alvalade Palace Team on 24 Oct 2022
Hello Giselle, thank you for your comment. Thank you for your kind words, thank you for choosing us for your stay.
Used it before an early morning flight. We would miss breakfast time so the staff prepared a take away breakfast which helped very much the next day. Very thoughtful!
The place is beautiful and the staff friendly. Room was small but very clean and well prepared.
David
Stayed 1 night in Oct 2022
Response from Alvalade Palace Team on 20 Oct 2022
Hello David, tahnk you for your comment. You are always welcome on our house, which is also yours.
Nice place to stay. Close to airport,easy to get to by taxi. Seems to be a work in progress, but is full of potential. The staff is more that willing to help you, and did a fantastic job making me feel welcome.
David
Stayed 1 night in Oct 2022
Response from Alvalade Palace Team on 16 Oct 2022
Hello David, thank you for your comment. You are always welcome on our home. You should visit us near next summer ;)
4/10 Poor
Ileana
Travelled with partner
9 Oct 2022
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We liked their helpful and courteous staff; Olesya and Lily. Breakfast was Ok. However, this facility does not have a sign ALVALADE on the front door, at night was dark and difficult for taxi drivers to find it. Is this a licensed facility? Still unknown to us. The bathroom shower is very small. The sink is bigger than the table base underneath. No room to put our toiletries unless you place them on the shower floor. The room doesn't even have a little desk/chair. Stayed 2 nights. $160/night It is our personal opinion that we could have done much better someplace else.
Ileana
Stayed 1 night in Oct 2022
Response from Alvalade Palace Team on 11 Oct 2022
Hello Ileana, thank you for your comment. We are a licensed company, otherwise we could not be advertising. Unfortunately, some drivers have difficulty finding us because we are relatively new to the market. You will always be welcome in our home.
10/10 Excellent
constance
22 Sept 2022
constance
Stayed 2 nights in Sep 2022
Response from Alvalade Palace Team on 25 Sept 2022
Hello Constance, thank you for your coment. We will be always welcome on our house, which is also yours.
This was very convenient to the airport, yet still felt less hotel-like and was much more personal. Lily was wonderful helping me with all my transportation needs. Thank you!
laura
Stayed 1 night in Sep 2022
Response from Alvalade Palace Team on 19 Sept 2022
Hello Laura, thank you for your comment. You are always welcome on our house, which is also your.Alvalade Palace Team
Ficamos apenas uma noite antes de ir para o aeroporto. Quarto é pequeno mas pra nós não teve problema nenhum ,cama confortável , bom chuveiro
Ana Carolina
Stayed 1 night in Sep 2023
Response from Alvalade Palace Team on 15 Oct 2023
Prezado Ana Carolina,Agradecemos imensamente pelo seu comentário positivo sobre sua estadia conosco! É muito gratificante saber que você ficou satisfeito com nossas instalações e serviços. Sua opinião é valiosa e nos incentiva a continuar oferecendo experiências excepcionais aos nossos hóspedes. Esperamos ter o prazer de recebê-lo novamente em breve!Atenciosamente, Equipa Alvalade Palace
10/10 Excellent
Tania Jimena
6 Oct 2023
Tania Jimena
Stayed 1 night in Oct 2023
Response from Alvalade Palace Team on 26 Oct 2023
Dear ms Tania,Thank you very much for your positive feedback about your stay with us!. Your feedback is invaluable and encourages us to continue providing exceptional guest experiences. We hope to have the pleasure of hosting you again soon!Regards, Alvalade Palace Team
8/10 Good
Emilie
14 Dec 2022
Emilie
Stayed 1 night in Dec 2022
Response from Alvalade Palace Team on 20 Dec 2022
Hello dear Miss Emilie, thank you for your comment. You are always welcome on our home, which is also yours.