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Reviews of Hotel Carmel

3 out of 5
Hotel Carmel
Calle Atahualpa 152 Miraflores, Lima, Lima

Reviews

9.4

Exceptional

Rating 10 - Excellent. 23 out of 34 reviews" "
Rating 8 - Good. 11 out of 34 reviews" "
Rating 6 - Okay. 0 out of 34 reviews" "
Rating 4 - Poor. 0 out of 34 reviews" "
Rating 2 - Terrible. 0 out of 34 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

José

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Benjamin

Stayed 1 night in Oct 2023

10/10 Excellent

Hans

Stayed 2 nights in Sep 2023

10/10 Excellent

Tomasz

Travelled with group
Great hotel for reasonable price.
Stayed 1 night in Jul 2023

10/10 Excellent

JUAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, clean, friendly staff, breakfast included, close to restaurants and convenient location
Stayed 6 nights in May 2023

10/10 Excellent

Michele

Stayed 1 night in Aug 2022
Response from Pilar on 17 Aug 2022
17/08/2022 Buen día Michele: Nos contenta mucho saber que su estadía fue placentera en Carmel, nuestra promesa es de seguir adelante y continuar con nuestro servicio de calidad que se ofrece a diario, muchas bendiciones para usted. Atte. Sra. Pilar Vaiz Tataje Jefe de Reservas Hotel Carmel ***

8/10 Good

Lidia

Liked: Property conditions & facilities
it was ok
Stayed 1 night in Aug 2022
Response from Pilar on 17 Aug 2022
17/08/2022 Dear Lidia: Thank you very much for your preference with Carmel Hotel ***, we will continue with our effort to maintain our quality. God bless you. Best regards, Mrs. Pilar Vaiz Tataje Chief of Booking Hotel Carmel ***

8/10 Good

Gloria, Grand Island

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelent location, friendly staff, hotel and room very clean.
Stayed 2 nights in Jun 2022
Response from Pilar on 13 June 2022
Dear Miss Gloria: we are happy is you are happy, we will continue with our effort, thank very much for your time with us, sparks of light for you. Best Regards, Mrs. Pilar Vaiz Tataje Chief of Booking Hotel Carmel ***

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente.
Stayed 1 night in Apr 2022
Response from Pilar Vaiz on 24 May 2022
24/05/2022 Buenos días Srta. Jacqueline: Sus comentarios nos ayudan a medir nuestro progreso y corregir lo que no funciona bien, gracias por su tiempo, muchas bendiciones para usted gracias por preferir nuestros servicios. Atentamente, Pilar Vaiz Tataje Jefe de Reservas

10/10 Excellent

Ankit

Liked: Cleanliness, staff & service, property conditions & facilities
Good property with no complaints
Stayed 6 nights in Apr 2022
Response from Pilar Vaiz on 24 May 2022
24/052022 Thank you for your comments, you are the reason for our work, god bless you. Atte. Pilar Vaiz Tataje Chief of Booking

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal súper amables
Stayed 3 nights in Jan 2022
Response from Pilar Vaiz on 31 Jan 2022
Gracias por compartir con nosotros su agradeble experiencia, muchas bendiciones para usted

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can not ask for more,
Amazing!
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very accommodating...I go to Lima twice a month and always stay at Carmel hotel.
Stayed 3 nights in Dec 2019
Response from THANK YOU on 11 Dec 2019
11/12/2019 Thank you for your words, we will share your comments with all our collaborators, we are very happy to know that your stay was really good with us. Best regards, Pilar Vaiz Tataje Chief of booking

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
Very nice and clean hotel, friendly staff.
Stayed 1 night in Dec 2019
Response from We are happy on 9 Dec 2019
Dear Mrs. Miriam: Thank you very much for your words, we promise to continue giving the best for all the people who give HOTEL CARMEL *** their preference. Best Regards, Pilar Vaiz Tataje Chief of Booking

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Gracias on 27 Nov 2019
25/11/2019 Buenos días Señor (a): Por el presente agradecemos sus comentarios los mismos que serán compartidos con nuestra Gerencia General, nuestro compromiso será de seguir mejorando nuestros procesos para que al elegir Carmel *** su felicidad y expectativa este acorde a su requerimiento, esperemos poder servirlo (a) próximamente. Atentamente, Pilar Vaiz Tataje Jefe de Reservas

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in miraflores. Clean, helpful, great breakfast.
Stayed 1 night in Jul 2019
Response from reservas on 5 Aug 2019
08/05/2019 Dear Sir / Madam: We really appreciate your comments, encourage us to keep trying, we hope, we can help you again. Best Regards. Pilar Vaiz Tataje Chief of Booking

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Reservas on 3 Aug 2019
01/08/2019 Estimado Sr. Edwin: Gracias por sus comentarios, sus palabras son energía pura para nuestros colaboradores que de esta forma ven recompensado su esfuerzo también los anima a seguir adelante para que nuestro servicio sea un diferenciador de otros hoteles amigos. Atentamente, Pilar Vaiz Tataje Jefe de Reservas

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Reservas on 27 July 2019
25/07/2019 Estimados Huéspedes: Hotel Carmel *** agradece la preferencia que cada uno ha tenido al escoger nuestro hotel como destino en Miraflores Lima Perú, nuestro compromiso es de seguir esforzandonos para lograr felicidad en cada uno y sobre todo comodidad. Sin otro particular, quedamos a sus gratas ordenes. Atentamente, Pilar Vaiz Tataje Jefe de Reservas

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Ventas on 27 July 2019
25/07/2019 Queridos Usuarios: Gracias por su estadía con nuestro hotel, muchas bendiciones para todos y deseos de éxito. Atentamente, Pilar Vaiz Tataje Jefe de Reservas

10/10 Excellent

Melania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel.
This hotel is awesome. I would gladly go back again. The staff continued to go out of their way to help. Great service, and superb cleanliness.
Stayed 1 night in Jun 2019
Response from HOTEL CARMEL on 1 July 2019
Good afternoon Mrs. Melania: We really appreciate your time with us, we are happy if you are happy, we try to do the best for an unforgettable stay. Best regards. Pilar Vaiz Tataje Chief of Booking

10/10 Excellent

Nidia

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno
Stayed 2 nights in Jul 2023

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service
Todo bien
Stayed 1 night in Dec 2022

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto confortável, café da manhã a desejar
O quarto tinha uma cama e travesseiros confortáveis. Hidromassagem muito boa para relaxar. Porém a água do chuveiro era muito quente e só com muito pouca água era possível equilibrar. O café da manhã é muito simples, por conta dele não decidi me hospedar novamente no hotel. Localização era ótima.
Stayed 2 nights in Apr 2022
Response from Pilar on 22 June 2022
22/06/2022 Buenos días Sr. Ricardo: Gracias por compartir con nosotros sus apreciaciones, las mismas son muy valiosas para medir nuestro servicio, desde la fecha de su alojamiento hemos modificado la presentación de nuestro desayuno, esperamos poder ayudarlo en otra oportunidad. Atentamente, Sra. Pilar Vaiz Tataje Jefe de Reservas

10/10 Excellent

Antonio I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Pilar Vaiz on 21 May 2022
Buenos días Sr. Antonio: Gracias por preferir nuestros servicios, seguiremos adelante, nuestra misión es que usted y todos los que nos visiten se vayan contentos y satisfechos, muchas bendiciones para usted. Atentamente, Pilar Vaiz Tataje Jefe de Reservas

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general bien. El desayuno incluido es muy simple, fuera de eso bien!
Stayed 2 nights in Mar 2022
Response from Pilar Vaiz on 30 Mar 2022
30/03/2022 Buenas tardes Srta. Brenda: Gracias por sus comentarios que hacen que cada dia podamos seguir adelante de la mejor forma, con la mirada de los que reciben nuestro servicio. Atte. Pilar Vaiz Tataje Jefe de Reservas y ventas

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022
Response from Pilar Vaiz on 28 Feb 2022
ES UN GUSTO SABER QUE NUESTRO SERVICIO CUMPLIO SU COMETIDO, GRACIAS POR SU PREFERENCIA. ATTE. PILAR VAIZ JEFE DE RESERVAS Y RECEPCION

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel nota 10
Hotel fantástico, prático, muito bom, adorei, localização perfeita; voltarei com certeza. Muito Obrigado a Pilar.
Stayed 2 nights in Jan 2022
Response from Pilar Vaiz on 26 Jan 2022
SU SATISFACCION ES NUESTRA RAZON DE SER, GRACIAS POR SER PARTE DE NUESTRA ATENCIÓN MUCHAS BENDICIONES PARA USTED. ATTE. PILAR VAIZ

8/10 Good

Julio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deben tener más distribución de estacionamientos para los huespedes
Stayed 1 night in Nov 2021

8/10 Good

Luciene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O atendimento foi sensacional. O rapaz da recepção muito prestativo e educados. O quarto muito confortável, limpo e aconchegante. Banheiro limpinho, bonito. Porém houve conflito na hora de prestação de serviço, onde o hotel afirmava que tinha disponibilidade no serviço de translado do aeroporto para o hotel, mas o taxista cobrou a corrida, tornando a situação constrangedora. Como eu também já tinha pago a diária pelo App Hotéis.com, ainda cobraram a diária, mas eu tinha levados os comprovantes impressos e ficou tudo resolvido.
Stayed 1 night in Oct 2021
Response from Pilar Vaiz on 27 Oct 2021
PREZADA SRA. VIEIRA: MUITO OBRIGADO PELOS SEUS COMENTÁRIOS, OS MESMOS QUE NOS AJUDAM A CONTINUAR A CRESCER E A REATIVAR O NOSSO SERVIÇO QUANTO À MÁ COMPREENSÃO DO SERVIÇO DE TRANSPORTE, ESTE SERVIÇO NÃO FAZ PARTE DAS PROMESSAS DO HOTEL, É UM SERVIÇO DE TERCEIROS, O HOTEL AGRADECE A SUA COMPREENSÃO POR TENSÃO. TAMBÉM INFORMAMOS QUE VOCÊ ESQUECEU SEU CARREGADOR NA SALA, ESTÁ EM CUSTÓDIA ATÉ SEU RETORNO.

8/10 Good

marco antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Descanso total
Fue un viaje de descanso y el hotel me permitió conseguir el fin. Su personal muy amable y calificado. Destaco al personal de recepción.
Stayed 2 nights in Dec 2019
Response from Muchas Gracias on 27 Dec 2019
27/12/2019 Buen día Sr. Marco Antonio: Sus palabras son un incentivo que recibimos con mucha humildad, cada colaborador a cargo de áreas de servicio sabrán que están consiguiendo la satisfacción en nuestros huéspedes, esperamos seguir manteniendo esto en el tiempo, es nuestro compromiso que así sea, Feliz Año 2020, muchas bendiciones para usted y deseos de éxito. Atentamente, Pilar Vaiz Tataje Jefe de Reservas

10/10 Excellent

Luz Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from =) on 24 Oct 2019
22/10/2019 Buenas tardes Sra. Luz Stella Muchas gracias por sus comentarios, los mismos que nos comprometen con las mejoras en nuestros procesos, su feliz estadía nos anima y nos alienta. Atentamente, Pilar Vaiz Tataje Jefe de Reservas

8/10 Good

Walburga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Personal war sehr freundlich. Frühstück guut. Lage des Hotels prima. Zum Kennedypeark sehr nahe...
Stayed 1 night in Jul 2019
Response from reservas on 5 Aug 2019
08/05/2019 Dear Sir/Madam: Thank you very much for your comments, we promise to continue working hard to make your stay always pleasant at Hotel Carmel. Best Regards, Pilar Vaiz Tataje Chief of booking

8/10 Good

MARTHA

Liked: Cleanliness, property conditions & facilities, room comfort
Buena opción
Según lo esperado. Muy amables y cómodo
Stayed 3 nights in Jul 2019
Response from Reservas on 2 Aug 2019
31/07/2019 Estimada Sra. Martha: Nos alegra que su estadía haya sido placentera, sus comentarios nos animan a seguir adelante con nuestros procesos, a no bajar la guardia, esperamos contar con su preferencia en otra oportunidad. Atte. Pilar Vaiz Tataje Jefe de Reservas

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bien ubicado.
El hotel cómodo y acogedor, personal amable. Estratégicamente bien ubicado. Deberían de mejorar las opciones del desayuno buffet.
Stayed 1 night in Jan 2019
Response from Respuesta a comentario on 8 Feb 2019
Estimado Huésped: Su sugerencia ha sido elevada a nuestra Gerencia para análisis de solicitud, gracias por confiar en hotel Carmel. Atte. Pilar Vaiz Tataje Jefe de Reservas