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"Always a friendly welcome with cookies as a nice gesture. Room was nice with good amenities such as safe, bottled water and biscuits to dunk in your tea. Good location."

"All the staff were friendly and helpful. The room was clean and comfortable with an exceptionally comfortable bed. "

"Lovely big airy room. Plenty of sockets and lights, huge TV, very comfy huge bed. No complaints at all. "

"Clean room, friendly staff"

"All good"

"Lovely room, really friendly and helpful staff and great restaurant/ breakfast "

"Great staff , extremely helpful, lovely room "

"We had several issues with card key access - we had three different cards and spent a total of around 20 mins trying to get into the room across 3 separate occasions. Staff were helpful with this and it was appreciated. When booking it said there was a separate bathroom: there was not. The shower was in the bedroom itself and was not suitable for our needs, so neither of us used it. I’ve never ever stayed in a hotel with no tea and coffee facilities in the room. There’s a (paid) coffee machine in reception but I wasn’t able to use this (dairy allergy/cross contamination risk). In the morning my kid went to get a coffee - we had no idea what the protocol was - whilst I queued to pay for it. I shouted to confirm it was a medium coffee so I thought it was what was happening, but then after I paid one of the staff turned up with another coffee! I apologised for the misunderstanding as I felt I had to, even though the misunderstanding was not mine. Communication overall was not great. There was a picture above the bed that looked wet in places and it was full of dirty marks. The floor of the lift was also very dirty. Bedding was really light, comfortable and warm. "

"Second stay, we had a bad experience firt time due to a dirty room, broken air conditioning, and shower, body wash hair shampoo missing from the bathroom. Rang and spoke to reception before arrival asking for there to checks done. We arrived and got an earlier check in due as the room was ready brilliant, got up to the room nice and clean 👌 brilliant. Unpacked and went out. Got back jumped onto the shower to find no conditioner and very little hair shampoo, rectified next day as we spoke to reception. Air conditioning set to 18 deg but room was hot again raised with reception and given a fan that registers 22 and for the 2 day we where there it never went lower even set at 18 too hot to have a good night's sleep. Apparently all the mattresses where changed last year by gad there hard had to ask for a topper to soften it up to get a better nights sleep due to the back and hip pain in the morning second night was better just too hot. M lounge quality has dropped in the 18 months from the last visit, Jams gone to cheaper brands cerial range dropped breakfast range smaller lack of hash browns. Friday cakes and afternoon tea where stail and then Apparently not available sat or sunday. Disappointed with a return visit, coming home tired, frustrated and fed up that even with a call to raise issues beforehand and apparently ignored 🙁 😔. Lovely position in town "