Outdoor pool

Reviews of Sam's Town Hotel & Gambling Hall

3.5 out of 5
Sam's Town Hotel & Gambling Hall
5111 Boulder Hwy, Las Vegas, NV

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2006 out of 3185 reviews" "
Rating 8 - Good. 769 out of 3185 reviews" "
Rating 6 - Okay. 232 out of 3185 reviews" "
Rating 4 - Poor. 101 out of 3185 reviews" "
Rating 2 - Terrible. 77 out of 3185 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Charles, MASON

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is outdated and not refreshed. The food selections for restaurants is very poor. A dirty opd TGI Fridays and Mc Donald's along with Panda Express. No quality breakfast venue or all night restaurant.
Stayed 1 night in May 2024

8/10 Good

Geraldine, voorheesville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are plenty of things to do and see without leaving the facility. the room was comfortable and we could view the fountain show from our window.
Stayed 1 night in Apr 2024

6/10 Okay

Vince

It was ok but could've been better
Stayed 4 nights in May 2024

10/10 Excellent

Lonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Bowling and theatre on the property.
Stayed 1 night in May 2024

10/10 Excellent

Stan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxed atmosphere
Stayed 3 nights in Apr 2024

10/10 Excellent

Alyssa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was more calm and quiet compared to staying on the strip. Very family friendly!
Stayed 2 nights in Apr 2024

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really beautiful great service
Stayed 2 nights in May 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for our trip. The staff was very friendly and helpful and the room was nice without being showy, and the selection of a Park View was a wise choice. The Panda Express and TGI Fridays were both better than their usual franchise selves, and Roberto's Tacos and Angry Butcher are excellent places in their own right.
Stayed 2 nights in Apr 2024

8/10 Good

Ramanathan, Wexford

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Good😊👍
Stayed 1 night in May 2024

8/10 Good

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and the hallways were super clean and quiet. The room and view was amazing. The outside of the property has you questioning where you decided to stay. I did like that at night there was a security guard guarding the elevators to the rooms.
Stayed 2 nights in Apr 2024

10/10 Excellent

Christina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff very friendly
Stayed 1 night in May 2024

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service
Check in was great! Very helpful
Stayed 2 nights in May 2024

10/10 Excellent

Christopher, Fontana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice inside not so much outside
Stayed 1 night in May 2024

10/10 Excellent

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Covered center court
Stayed 2 nights in May 2024

10/10 Excellent

Marina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and his friends loved being at this hotel! It was very family friendly and we definitely will be back
Stayed 2 nights in May 2024

6/10 Okay

Marla, Modesto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Did not like that housekeeping kept missing our room. They only came half the time & we had to call to get toilet paper & towels
Stayed 7 nights in Apr 2024

6/10 Okay

Ralph

Disliked: Staff & service, property conditions & facilities
WE WAITED OVER 20min TO CHECK IN ON APRIL 29th. THERE WAS NO ATTENDANT THERE AT 2AM ( NO ONE ELSE WAS CHECKING IN )
Stayed 4 nights in Apr 2024

8/10 Good

Diane

Liked: Cleanliness, amenities, property conditions & facilities
I would stay again.
Stayed 1 night in May 2024
Response from Chris J on 5 May 2024
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service
Checking our room card every time we had to go up to our room. Floor vending machines didn’t work. No exhaust fan in bathroom.
Stayed 4 nights in Apr 2024
Response from Chris J on 5 May 2024
Thank you for your feedback. Come back to see us again soon and we'll work on showing you a 5-star time!

10/10 Excellent

David

Travelled with family
Liked: Property conditions & facilities
Nice stay. Staff very friendly.
Stayed 1 night in May 2024
Response from Chris J on 5 May 2024
We’re so glad that you enjoyed your visit! Come back to see us again soon and we'll work on showing you a 5-star time!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, comfortable place to stay. Our only issues were Google Maps unable to take us to the exact location of the lobby and check-in; and having to park about a block away.
Stayed 1 night in Apr 2024
Response from Chris J on 5 May 2024
We are glad that you had a good experience. Your input is very valuable to us so we truly appreciate the feedback.

10/10 Excellent

DAWN, Kingman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Chris J on 5 May 2024
We are so glad you enjoyed your visit, please come back and see us again soon!

10/10 Excellent

Breezy

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 2 nights in Apr 2024
Response from Chris J on 5 May 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Excellent

Marcus

Stayed 2 nights in Apr 2024
Response from Chris J on 5 May 2024
Thank you for visiting us! We’d love to have you visit again.

4/10 Poor

hal

Travelled with partner
Disliked: Amenities, property conditions & facilities
Smoking in casino are filters up to the hotel rooms. The whole place reeks of cigarette smoke. Limited dining on site is McDonalds, Subway, Fridays, Dunkin Donuts and a steak place called, The Angry Butcher. The rooms lacked a microwave, coffee pot and a better choice of TV viewing. On the whole, I would never go back to Sam's Town and would highly recommend others to avoid it!
Stayed 3 nights in Apr 2024
Response from Chris J on 5 May 2024
Our goal is to provide you with excellent guest experiences, so any feedback is very much appreciated. Thank you for taking the time to review our property!

6/10 Okay

Therese

Travelled with family
Liked: Cleanliness, staff & service
Check in was pretty smooth, forgot my purse at my husband’s car which has my debit and credit cards, but I was able to check in using Apple ID. The suite actually is pretty decent except this VERY LOUD vent that constantly bothers my sleep. I thought at first it can be turned off but it won’t. Next is the Hotel Cart, honestly I didn’t expect that they would be the one to do everything and I don’t feel comfortable because I didn’t have cash with me to tip the Valet driver and as he was leaving I told him “I’m sorry I don’t have any cash with me” I feel bad. But then he responded with “No one asked for cash when they’re in Vegas” I honestly couldn’t comprehend what he said, I’m not sure if he is being rude or not, but overall I just feel uneasy because I wasn't able to give him a tip. We just booked this room to celebrate our son’s birthday
Stayed 1 night in May 2024
Response from Chris J on 5 May 2024
Hi Therese. Thank you for taking the time to share your experience at our hotel and casino. We're glad to hear that the check-in process was smooth and that you found your suite to be great. We apologize for the discomfort caused by the loud vent in your room. Our team is dedicated to ensuring a restful and pleasant stay for all our guests, and we regret that we missed the mark in this instance. We’ll look into this matter to improve our guests' experience.Regarding your interaction with the Valet, please rest assured that while tipping is appreciated, it is never expected. Our staff is trained to provide the highest level of service regardless of gratuities. We're sorry if the comment made you feel uneasy; we will address this feedback with our team to ensure our communication is always clear and considerate.Celebrating special moments like your son’s birthday is important to us, and we're honored you chose our venue for such an occasion. We hope that, despite the issues mentioned, you enjoyed the celebrations. We look forward to welcoming you back and providing a more seamless and comfortable experience in the future.

10/10 Excellent

Paula

Travelled with partner
Beautiful property. They have a food court. I think they could benefit from a restaurant
Stayed 1 night in Apr 2024
Response from Chris J on 5 May 2024
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Chris J on 5 May 2024
I’m so glad that your visit to Sam's Town met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice. Looks like it had been recently remodeled. We only stayed here one night, but will definitely consider it again the next time through. Dining options were good.
Stayed 1 night in Apr 2024
Response from Chris J on 5 May 2024
Hi Leslie. Thank you for taking the time to write a review. We are glad to hear that all of our amenities met your needs. Please come back and see us again soon!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
I would give this property my recommendation to anyone traveling here or through here.
Stayed 1 night in Apr 2024
Response from Chris J on 5 May 2024
Hi Diana. Your 5-star rating is greatly appreciated! We're glad that our hotel and casino met your needs and provided you with a positive experience.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Chris J on 5 May 2024
Hi Vanessa. We love to learn about a five-star experience. Please let us know if you have any comments that we should share with our team.

10/10 Excellent

Bhavya Mounika

I really enjoyed staying here and the atmosphere is so good.
Stayed 2 nights in Apr 2024
Response from Chris J on 5 May 2024
Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more excellent guest service very soon.

10/10 Excellent

Ericka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the minute, I walked into this hotel I was amazed on how good it smelled how clean it looked all the food options movie theaters, bowling alleys, all kinds of different restaurants. It was just amazing all around the room was very clean. Very quiet. The shower was clean and worked. I enjoyed this day definitely will come back here again .
Stayed 1 night in Apr 2024
Response from Chris J on 4 May 2024
Hi Ericka. We're overjoyed to receive your 5-star rating and are glad that we met your expectations during your visit.

8/10 Good

Chelsea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The overall hotel was beautiful and the rooms are spacious. Had a small issue with the AC in our room not wanting to stay on also there is no microwave but other then that it was great. There is plenty for kids to do and adults. No real need to leave u less you want to see the strip. Its about 20-30 minutes away so plan accordingly.
Stayed 2 nights in Apr 2024
Response from Chris J on 4 May 2024
We're honored to receive your 4-star rating and are delighted that you had a fantastic time here.

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room for two.
Stayed 1 night in Apr 2024
Response from - Chris J. on 3 May 2024
Glad to hear you enjoyed your time with us. Please consider another trip in the future!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris J on 5 May 2024
Thank you for visiting us! We’d love to have you visit again.

2/10 Terrible

Neal

Disliked: Cleanliness, amenities, property conditions & facilities
Like living in an ash tray - horrible thick smoke filled casinos leaving a terrible smoking stench in the everywhere - rooms and all. Left with chest congestion. No coffee maker or microwave in the rooms, no way to even get a cup of water. Had to PURCHASE a cup of water! Half a mile walk from the parking garage to the room, required to go thru the smoke filled casino, no carts for luggage, had to make 5 trips. Horrible, horrible experience, will NEVER do again. Food was no better than typical airport crap.
Stayed 1 night in Apr 2024
Response from Chris J on 4 May 2024
Hi Neal. Our goal is to provide you with excellent guest experiences, so any feedback is very much appreciated. Thank you for taking the time to review our property.

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
What I didn’t like is in the morning is the house keeper
Stayed 1 night in Apr 2024
Response from Chris J on 4 May 2024
Hi Katherine. Our goal is to provide you with excellent guest experiences, so any feedback is very much appreciated. Thank you for taking the time to review our property!

4/10 Poor

john

Travelled with partner
finding a parking spot to find the front desk which is in the middle of hotel was confusing. Valet guy gave bad directions but told us to go away and park somewhere out in back in garage parkade we just wanted to see if they had a room for the night.
Stayed 1 night in Apr 2024
Response from Chris J on 4 May 2024
We're truly sorry to hear about the difficulties you encountered while trying to find parking and the front desk at Sam's Town Hotel & Gambling Hall. We strive to offer a welcoming and accessible experience for all our guests, and it sounds like we missed the mark during your visit. Your feedback regarding the directions provided by our valet staff is invaluable, and we will certainly address this to ensure clearer communication in the future. We hope you'll consider giving us another chance to show you the level of service and hospitality we're known for.

10/10 Excellent

TONY, Santee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Will consider in the future when the Strip gets too expensive.
Stayed 2 nights in Apr 2024
Response from Chris J on 4 May 2024
Hi Tony. Thank you for rating us five stars! We are delighted to see you enjoyed your experience and we look forward to your next visit.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Chris J on 4 May 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Noce
Stayed 1 night in Apr 2024
Response from Chris J on 4 May 2024
Hi Melissa. We are so glad you enjoyed your stay, please come back and see us again soon!

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room. Very clean. Rather confusing when driving onto the property, it was hard to find the entrance to the hotel. But, once we did there were staff that helped us find our way.
Stayed 1 night in Apr 2024
Response from Chris J on 4 May 2024
Hi Audrey. We are so glad you enjoyed your stay, please come back and see us again soon!

10/10 Excellent

Amy

Very family friendly and had all the necessities for us
Stayed 3 nights in Apr 2024

6/10 Okay

Sharif

Travelled with family
Liked: Property conditions & facilities
Sam’s town is a nice hotel and casino, the room we had was nice but there was an electrical issue with some of the appliances. The only thing I didn’t like was I called about a refrigerator not working in the morning, my finance had breast milk in the fridge and it was not working. We had figured since the temperature was turned down that it was to save power. We had checked to put her next batch inside and it wasn’t cold. I called the front desk to see if they could send someone up to check it out. Two hours later there was no one there. I waited for another 45 minutes or so and called again. I then called a last time to tell them to come later in the morning and just used ice to try to keep it cool because at this point it was almost 4am and I needed sleep. My fiancé woke up and went down to the front desk to ask them again . The manager was also rude to her when she spoke to her on the phone telling her I told them not to come up anymore. That wasn’t the case at all. We won’t be staying here again but the steakhouse angry butcher was a good find in the hotel.
Stayed 2 nights in Apr 2024
Response from Chris J on 26 Apr 2024
Hi Shariff. Thank you for taking the time to share your feedback regarding your recent stay at Sam's Town. We are glad to hear that you found the hotel and casino to your liking and enjoyed dining at The Angry Butcher Steakhouse. However, we sincerely apologize for the inconvenience you experienced with the refrigerator in your room and the subsequent communication issues with our staff. Providing a comfortable and accommodating experience for our guests is our top priority, and it's clear we fell short in your case. The experience you described is not representative of the high standard of service we aim to provide. We are taking your feedback seriously and will be investigating the matter further to ensure such situations are handled more effectively in the future.We hope you will consider giving us another opportunity to restore your faith in our hotel and casino. We are committed to making things right and providing a more enjoyable experience for all our guests.

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like it when trying to take my luggage to the car, their was a homeless man standing next to the door going through the trash. Security had to provide my safe exit.
Stayed 1 night in Apr 2024
Response from Chris J on 5 May 2024
Thank you for taking the time to share your experience and for the four-star review. We are glad to hear that our security team was prompt in ensuring your safety and comfort during your stay. We understand that encountering unexpected situations can be concerning, and we strive to maintain a secure and welcoming environment for all our guests. Please rest assured that we continuously work on improving our surroundings, including closely monitoring our property to prevent such instances. We hope to have the opportunity to welcome you again and provide an even more pleasant and seamless experience.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Chris J on 25 Apr 2024
Thanks for taking the time to share your rating. We hope to welcome you back again in the future.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Sams Town! The rooms felt very clean, they were big and VERY nice, the beds we’re comfortable. The hall ways were wide and looked nice and were clean. The Casino was big and had plenty to choose from. Light show was pretty cool, it had a Disney Thunder mountain vibe. All in all great place to stay.
Stayed 1 night in Apr 2024
Response from Chris J on 26 Apr 2024
We're thrilled to hear you enjoyed your visit to our property and we hope to welcome you back again soon for another amazing experience.

4/10 Poor

John

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I got charged a lot of extra fees. And the mattress were spring and really really uncomfortable
Stayed 3 nights in Apr 2024
Response from Chris J on 26 Apr 2024
Hi John. We strive to provide a five-star experience to our guests on every visit and we're disappointed that we did not achieve that for you. Please get in touch with us directly through our official property website so we can go over any charges you may have incurred.

8/10 Good

Paul Andrew

Travelled with partner
Liked: Staff & service, amenities
I enjoyed the layout and theme of the property. Was fun to explore, just had a lot of outdated equipment.
Stayed 1 night in Apr 2024
Response from Chris J on 26 Apr 2024
Hi Paul. Thank you for taking the time to review our property! We look forward to welcoming you back for another great experience very soon.