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"Friendy, helpful staff. Excellent breakfast. Great location*. The room had old school amenities like a laundry line in the bath and a bottle opener screwed to the door jam. The only fault is a shortage of electrical outlets. To charge my phone I had to resort to the hairdryer outlet in the bathroom. *To get to this hotel by vehicle (e.g. with luggage), approach the port and historic center area from the north, taking exit 32 from highwayTF5. If you try to come from the south, you will likely be frustrated, because 90% of the streets are one-way against you! Come in from north and you'll drive right up near this hotel."

"Close to ocean walk and restaurants and small town. You need a car to stay there."

"Nice and quiet with beautiful landscaping."

"We had a fantastic stay here. Check in was simple. We arrived a little early due to flight times but were able to store our bags and start using the facilities straight away. Then, when our room was ready, we had a lovely spacious and clean room overlooking the pools. Ery and Blue on the entertainment team were outstanding, full of of fun and enthusiasm throughout our stay for all of the daytime and evening activities. They were joined by Hector and Romen, two trainees, who quickly established themselves in the entertainment team and the four of them really made our holiday. Unfortunately, the day that Ery and Blue were both off, the cover staff (Laura) was a little lacklustre. The food was very good and definitely one of the better all-inclusive buffets I have experienced. There was good variety and always being topped up in both the main restaurant and the snack bar. The check out experience was a little disappointing. The reception staff were more interested in checking in new guests early than letting us check out. If our transfer to the airport had been any earlier, we may have had a problem. All in all, a very lovely stay and we will return"

"This is our 4th time at this hotel and really can’t fault it however we booked through Expedia and I wouldn’t again as after booking was a further large expense on top of price for luggage and seats on plane etc through ryanair . This was for 3 people I initially priced the holiday through another site and could have saved myself money with transfers added in as well"

"We asked to change rooms due to renovation works and were given another option immediately. The staff were very accommodating."

"excellent"

"Lovely hotel with incredible views over the sea, very nice pool, good location with restaurants etc nearby and a 15 mins walk to the main part of Puerto de la Cruz (a bit steep on the way back). Plenty of parking within 5-10 mins walk. Breakfast is good, only negative is that the lifts are quite slow. "

"Loved this hotel "