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"Love this place, it’s like a fairytale "

"Obviously uses AI photos, hotel looked nothing like photos shared online during booking. Wallpaper in room was peeling off with black mold underneath, stains on walls, doors and floors. Cleanliness was unacceptable & will definitely not be staying there EVER!!!!!!!"

"Everything was great! Easy check-in/checkout process and the host was very responsive to questions ahead of time. "

"Lady at check in was very friendly, asked if I smoked and said yes but don’t want a smoking room. Walked in and was nasally accosted by the stench of disappointment, Virginia Slims, and old feet. Realizing it was a smoking room, I immediately considered having a slumber party in my car rather than having to sleep in there. The personal decorative touch of cigarette burns decorating the blankets weren’t exactly my vibe so I attempted to find sleep on the top sheet with a jacket, dressed the pillows in my finest clean t-shirts, and wore a designated pair of floor socks to use the bathroom once. Luckily for my peace of mind, I travel with an extendable police baton which became the overnight watchman mascot that took the night shift in case the less than stellar door lock failed. Woke up early on purpose, considered for zero seconds taking a shower or checking out what surprises I can imagine awaited me at breakfast, and hit the road as soon as I could. I had driven 9 hrs through the mountains & it was non-refundable, so I pretended I was blind at the Bellagio & got a few hours of sleep before 8 more hours of mountain driving. Comes highly not recommended, like, ever. "

"Check-in was quick and efficient. Room was nice and clean. Construction across the street was very noisy and made if near impossible to sleep in and bed was not comfortable at all."

"Clean room, impressive breakfast spread."

"Clean hotel and room. A great night stay for a concert in pikeville where other hotels were charging triple their normal price. Highly recommended for concerts in pikeville in which it is only a 30 minute drive after the concert. "

"The hotel is under renovation which isn’t mentioned on the website while booking, very disappointing to say the least. The hallway floors are covered by paper and taped down barking dogs along with terrible cooked food smells. The staff was great no complaints there just make sure that you call ahead of time and inquire about the present condition before booking."

"Bedbugs."