Spa Hotels & Resorts in Lakeland - Winter Haven from AU$129

"I booked a 2 bedroom with a bigger king room paid for lake view went to the room and it was dirty had a awful smell like some dead fish.i went back to the front desk to change rooms they then gave me another 2 bedroom and i asked before i left if i was the same type of room i booked with a lake view.Receptionist said yes i went to the room and it was smaller and a tree was blocking the view. This room also the shower was nasty and waterbugs like crazy also the washer was nasty had hair in and a mold smell just like the dish washer .The beds were so hard. I went back diwn and said im need the price difference on the room the manager said it is a difference but it is when i booked also paid extra for a lake view tbh i need my money back or even half because this was the worse resort i ever stayed at. Manager said he cant do anything about that.on top of everything when i booked it said nothing about the water park lazy river and yellow and green slide was closed so we didn't enjoy the experience and the food was trash definitely overpriced. Dont recommend to no one."

"Staff Was Very Professional & Kind. Suites Was Clean & Spacious. Kids had amazing time pedal boat and water park !!"

"Family-friendly"

"Entire property was amazing "

"Just overall bad and dirty. Ducks swimming in pool to overflowing toilets and Ac to maintenance entering my room when my 15 year old daughter was in the shower. I could go on.."

"everything was wonderful only down fall was pool was closed for maintenance on our last day"

"Dear Hilton Management Team, I am writing to formally express my concerns regarding my recent stay. As a long-time Hilton guest, I arrived with the expectation of receiving at least the standard level of service I have consistently experienced over the past 30 years. Unfortunately, my experience at this property fell far below that standard. At check-in, I was required to swipe my card approximately six times before the system accepted it. This triggered a fraud alert with American Express, resulting in my card being temporarily locked. I was also surprised to see a $300 incidental hold placed on my card—something I have never encountered at any Hilton property throughout my decades of travel. The issues continued the following morning. As I pulled back the linens, I discovered stains that were clearly not mine. I immediately reported this to management, and I was assured the room would receive a thorough cleaning and that fresh towels would be provided. Despite these assurances, the next day I received multiple text messages from staff members, including Eric and Andra, promising a deep cleaning that never occurred. After returning from a full day at Disney World, I found that the room had still not been cleaned. I ultimately had to call down close to midnight just to request clean towels. This experience was deeply disappointing and far from what I expect from any Hilton-branded property. I am requesting that this matter be reviewed and addressed appropriately. K.P."

"I checked in online via an email from Melia. When I arrived to get my keys at the front desk I had to fill out another form via a tablet and staff took a long time to check me in again. The next morning, although we hung the "do not disturb" sign on the door, housekeeping opened the door anyway and proceeded to enter my room. Housekeeping saw me sitting at the couch and then backed out of the room and left. The next morning after that, housekeeping knocked on our door and asked if we were checking out. We said no, because we were staying two more nights. I called the front desk to confirm what they had for our check out date and it was correct. Front desk said there was probably confusion for housekeeping, because they mentioned to them they were going to upgrade me to a bigger suite (that have not been mentioned to me at all). The staff was pressuring me to upgrade for free to another room, because we had a poor check in experience. I said it's convenient now that my family has already unpacked, had food in the fridge, and already settled in. The bartender was rude and annoyed to take food and drink orders. He was stressed probably due to short staff. Last year I had a great experience here, but this year was the opposite due to the staff. Very disappointing stay and experience for the price I paid."

"n/a"