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"I had a very frustrating and unacceptable experience at a Hilton Garden Inn during my stay from April 24–27. The issues started on the very first day. After checking in around 6 PM, the hotel mistakenly assigned our room to another guest later that same night—while we were still occupying it. This was extremely concerning from both a safety and management standpoint. Throughout the entire stay, there was also no housekeeping service provided at all, which is not what I expect from a hotel of this standard. The most serious issue occurred on the evening of April 26. When we returned to the hotel, our room key no longer worked. With my young, tired kids waiting outside and all our belongings locked inside, we were left stranded. When I went to the front desk, I was told that I had already checked out and they could not let me in. Despite repeatedly explaining that my booking was until April 27, the front desk staff refused to listen. One staff member even mentioned calling the police instead of trying to resolve the situation. When I asked to speak with a manager, I was told there was no manager available to speak with at all. Only after I showed my booking confirmation email did they finally verify their mistake, contact someone internally, and restore access to the room. There was no apology or acknowledgment of the inconvenience caused. This experience was extremely stressful, especially with young children involved, and reflects very poorly on the hotel’s customer service"

"Breakfast was amazing. Customer service was great"

"Breakfast was excellent as well as dinner too!"

"The pool was heated just right the room was clean the staff was excellent didn't use the fireplace couldn't figure out how to use it"

"At the time of reservation it showing we are getting free breakfast but hotel denied it"

"Asked for every other day housekeeping and they came everyday anyhow. Room had no Do Not Disturb sign so i went to the desk to get one and hung it on door. Housekeeping came in anyways and cleaned room again."

"Did not eat horel smelled like pot and roo. Was two."

"Room was clean. Small but clean. Breakfast was very slim. No fresh foods like eggs and biscuits. Only cereal and bagels."

"Clean. Hard to find. "