First the positives. Large rooms, comfortable beds & excellent pillows. Friendly staff. Complimentary biscuits for my birthday. My biggest gripe is having my credit card charged $500 as a holding amount. That is outrageous. I have stayed at hotels around the world & never been charged more than $100. This should be made very clear to guests before arrival. If I had known I would have booked elsewhere. The rooms are colourless, just black & grey. The artwork is dull & boring. The bathroom was huge & yet only one very small towel rack which would just hold 2 hand towels. Nowhere to hang a towel near the shower unless you removed the bathrobes hanging up. This is a minor thing but several free-to-air channels on the tv weren't HD.

Very comfy bed and pillows; good shower pressure