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"Didnt have a pool or gym"

"Pros: The King suite is great, furniture and lighting was a plus too. The room bathroom size was awesome with it having a big tub separated from the shower. The staff was very helpful and professional, never had an issue. The pool/casino/restaurants was 10/10 and will come again. Cons: If you don’t like the smell of cigarettes then be prepared when entering the casino as if it’s caked in the walls. No hate on who does it but it is the main thing that stands out. Me having the King Suite and told it would be a charge for a refrigerator PER DAY is insane. The TVs in the room are outdated with like a 2005-10 setup almost like OG comcast BUT you gotta pay to watch stuff as well. Main issue is there are many Hidden Fees at this place and for my first time at a place like this it’s helpful to spread awareness. "

"Everything was great "

"We originally checked into a room with a slight sewage smell and water all over the bathroom floor. We were quickly and easily moved to another room down the hall. Unfortunately the room was across from about 6 garbage bins. The bins were emptied at 4 am and took approximately half an hour. It was so noise it woke our party of 4 up for the day. There was no working fan in the bathroom, so when after 4 had showers the room was hot and insanely humid - ceiling was dripping. Breakfast buffet was empty with limited options available when we went down at 9 am. Significant smoke and marijuana throughout the hallways of the 2nd floor, and men arguing in the halls at 10pm shouting curse words which isn’t ideal when travelling with young children. Disappointing experience overall. When we let the front desk know about the issues (in a respectful way), we were only offered water bottles. We won’t be back and unfortunately cannot recommend this hotel. It falls below what we’d expect of a Best Western Plus. "

"The layout was very nice, just a lot of upkeep that they were lacking on as much money as they're charging for these rooms. It should have been kept up much better"

"The hotel was nice and clean and the staff were friendly . "

"Amazing communication demonstrated by hosted "

"Great stay"

"I did not check in they denied me the room and I didn’t get my refund "