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"This place was so beautiful, elegant, and relaxing. All staff were extremely polite and helpful. And the cleanliness and ambiance is just top notch. Highly recommend, especially for couples that want a place that is a little more low key and romantic. "

"Very clean room/resort, kind staff and good food. "

"Tenían todo lo que yo necesitaba y la atención de Fabián en la recepción excelente "

"Great "

"Everyone was so friendly and hotel is very clean. Maybe just need to upgrade tvs in rooms and softer beds. Not a dealbreaker for me but just the only 2 things that are holding this place back IMO. "

"Everything is so accessible "

"Very nice"

"Loved the room. It is soooo spacious! "

" We were nervous about this booking and honestly would have backed out if we could have. The reservation was non-refundable by the time we investigated reviews, and after reading the reviews so close to our travel date, we just decided to go for it. I’m happy we did. The reviews for this place are definitely unfair. In fact, it’s kinda outrageous because our experience was pretty close to a 5/5! From the moment we arrived, the staff at check-in were friendly, helpful, and professional. They have concierges available to answer questions and make recommendations, and they really do a great job. Shantell at Guest Services was absolutely amazing—super helpful, warm, and went above and beyond. Check-in was easy, payment was straightforward, and we had no issues accessing our unit. We had a renovated room. Yes, the flooring is inexpensive and there were a few spots of chipped paint, but none of that bothered us or was even an issue and certainly nothing that would keep me from staying here again. The unit was spacious, the bathrooms were clean, and the rooms were very nice. The mattresses are standard and basic inexpensive hotel grade but they did the job. The kitchen area was clean and well-stocked with utensils, mugs, plates, and bowls. We used paper goods, but everything you’d need is there. Awesome"