Top Hotels Near Laguna Creek Beach in Santa Cruz

"Wasn’t aware that all rooms were dog friendly! Not a big fan of staying in a room where a large dog was in! "

"Great location and room. We had a few issues: 1) Had issues locking safe our first morning. Reported to front desk. Was finally able to lock the safe. That evening, the safe would not unlock and held our items hostage. Called front desk. Took almost two hours to resolve the issue and get our items. Apparently, they didn’t check/replace the batteries before our visit. 2) Requested room be freshened after second night. Refresh wasn’t done when we returned to our room at 4pm. Called the front desk. No action. Had to find a hotel maid. Refresh occurred while we were preparing to go out to dinner. 3) Upon return to hotel after dinner, we found the handicapped parking stall occupied by car with neither a handicap placard nor a hotel parking placard displayed. When we brought it to the attention of the front desk, we were told that the owner did have both. Hard to believe as the hotel staff does not require registration of license plates. We had to park further from the entrance in a tight space. The next morning, at checkout, the issue had still not been resolved…same car without proper placards. 4) Our room was directly below a common terrace area. Other guests were making noise above us late into the night and early in the morning. Front desk staff failed to resolve issue. The hotel was clean but shows more signs of wear than the three years it has been in operation. We noticed cracked seal in shower door, separating floor mounding and countless wall scuffs in the hallways. "

"Overall the hotel wss good. But the staff just was not 4 star staff. They were nice but just msybe not fully trained. No one seem to know the answers for things or you got a different answer from 1 staff member to another. Rooms were very nice and clean. Pool area was nice, however the food service st the pool was extreme slow anf unorganized. Then we paid for a fire pit smores experience anf we waited 25min after reservation time for the experience to start. I actually had to call the front desk to see if any was coming.. then finally got the smores snd placed an order for drinks. More than 30 min later the hot drinks arrived luke warm or cold. I just felt like i paid for an experience that was terrible, It was bad. But the property itself is great its just that i paid 4 star prices for 2 star service. I dont know if id go back. Id rather go to a ritz cartlon or four season. Ahain property was beautiful and the ppl were nice. Just not trained for 4 star service. I left feeling like i paid alot for this and usually i leave a 4 or 5 star hotel not really caring how much i spent bc the experience was amazing, this was not the case. Unfortunately "

"Amazing I absolutely loved this place"

"TL;DR: Room smelled of vomit, staff were dismissive, “fixes” were unsanitary, and management offered no accountability. Do not stay here. As soon as we moved the bedding, a strong vomit odor hit us. Not faint, not surface-level. It was embedded in the mattress and spread through the room immediately, making it impossible to sleep. We immediately contacted the front desk. Staff barely reacted. Their “fix”? Stained sheets, uncovered pillows, and a blanket with no cover. No mattress protector was offered. We had to grab a blanket from the wardrobe and sleep as far away from the smell as possible. The hotel was fully booked, no alternative rooms were available, and it was past 11pm with a passed-out toddler, so leaving was not realistic. We had to rearrange the bed ourselves. I did not sleep at all. Later, they called it a “scent” complaint and claimed it was reported “nine hours after check-in.” Misleading. A mattress contaminated with vomit is unacceptable at any time. We were sold a room that was not clean, not sanitary, and not fit for occupancy. This stay shows a failure to meet basic cleanliness standards, unsanitary attempts at resolution, unresponsive staff, and no accountability. Any response blaming the guest instead of taking responsibility only confirms how poorly this property is run. Do not stay here."

"The gym was well equipped and the property was kept up nicely"

"The property has many problems, like limited space for breakfast, the continental breakfast was not real, and the food is ok. The property is understaffed, it's just one person at the front, who cannot help you with anything. AC was weird does not really do the cooling. Compare to money I don't think its a good choice."

"Booked three cabins for ten children, grand children and great grandchildren. We had one of the absolute best vacations ever!!! Loved it! A magnificent site and great resort!!! ❤️💓❤️"

"Clean room, friendly staff"