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"Overall our stay at the Krystal Grand was wonderful! PROS: --Altitude room and view were beautiful, bed was comfortable, water and beverages were restocked regularly. Cleaning staff was perfect! --Our butler Joel was AMAZING! So helpful and responsive. Thank you Joel! --Kamp Krystal kids club! Tania was WONDERFUL! My daughter loved her and begged to go to kids club. Thank you Tania! --Miguel the photographer on site! We had an impromptu shoot and it was amazing! Thank you Miguel! --The pools were wonderful, a little cold for me, but nice and clean --Drinks were wonderful and we never had to wait long for one --Breakfast at The Grill (altitude Only). Food and service were phenominal (our morning waiter was the best!) --Pool chairs. Lots of complaints about this but we found it just fine if you got out there by 8 am or so and grabbed some chairs. No biggie and nothing you don't see at other resorts. CONS: --Pullout couch in the room was awful. Even my six year old couldn't sleep with the metal bar in her back --Rooftop bar (Altitude Only) was just a bar with no sun protection and a two foot deep "pool" --Food just wasn't great. I wouldn't recommend the buffett for any meals, it was rough. Italian was very mediocre. I would have loved to try the Japanese and Mexican places but they did not offer a kids menu and wouldn't bring a kids meal from another part of the resort. For a family place, that is just bizarre. We were forced to eat all meals at The Grill."

"Everything was clean and well maintained. The staff and food was top notch."

"Good location. Walkable to local dining and shops. Nice room, however, we got eaten alive by bugs-assuming mosquitoes. Very expensive for alcoholic beverages and food. Nice pools, beautiful resort, but not all inclusive. Pro tip-stop at Walmart first, but your beer, wine, and spirits. Hotel charges $30 for a glass of wine and/or mixed drinks. "

"The best spa that I have ever been to with the most amazing services. Definitely get there early to try the hydrotherapy. The friendliness and attitudes of the staff was incredible. Cuisine was amazing. Couldn’t recommend it more highly!"

"Every thing is very clean. Staff is wonderful. Pool chairs fill up early! "

"The room was clean, the staff was amazing and attentive, and the spa was AWESOME!!"

"Great restaurants and tacos all day! Beautiful, clean pool with loads of loungers and cabanas that you can reserve. Be sure to scan the QR code for their event schedule so you don't miss out!"

"Great location friendly staff and clean rooms can't beat it"

"The staff was terrific! There could have been a little more music by the pool areas as it was very quiet most of the time. Perhaps though that is the vibe of the property. The restaurants were just ok. Breakfast was pretty standard but the other places were just average. Unfortunately due to events, we were not able to enjoy the rooftop restaurant. However, I will say that our room came with a butler and he was terrific! He helped us with off site reservations and his recommendations were terrific. Love the area though as you can get to restaurants and shopping very easy! The property is definitely very nice! One thing to be aware of, they do host a lot of corporate and wedding events. This is important to know because it affects availability in restaurants, pool areas, and can have fairly loud music until 10-10:30p. If you are ok with that then not an issue - just something to be aware of."