Garden Pool Sasak Villa | View from room
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Reviews of The Villas at Novotel Lombok

4 out of 5
The Villas at Novotel Lombok
Mandalika Resort, Pantai Putri Nyale, Pujut Lombok Tengah, Kuta

Reviews

8.6

Excellent

Rating 10 - Excellent. 9 out of 20 reviews" "
Rating 8 - Good. 7 out of 20 reviews" "
Rating 6 - Okay. 4 out of 20 reviews" "
Rating 4 - Poor. 0 out of 20 reviews" "
Rating 2 - Terrible. 0 out of 20 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Christina, Idaho, USA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the forth time I have stayed there, third time with family. I notice great improvements in the overall since my last visit two years ago. Everything seems to be getting more attention; the restaurant (eliminating the dinner buffet, going ala carte), the beach (much cleaner and well maintained), the rooms (clean, comfortable) and great improvement to the Kids Kamp! My girls (5 & 8) preferred to spend time at the Kids Kamp rather than family. Everyone loved our stay.
Stayed 4 nights in Mar 2019
Response from Robby Irawan on 25 Apr 2019
Dear Christina, Greetings from Novotel Lombok Resort and Villas! Thank you for sharing us your feedback, we are glad to know that you and your family had great forth times experiences stayed with us. Thank you again for being our loyal guest and we absolutely hope to welcome you back for another great experiences. Regards,

10/10 Excellent

Ben, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable stay
Our stay at Novotel Lombok could not have been any more pleasing. Jan the General Manager is very hands on, and ensured our stay was as enjoyable as could be! Thank you Novotel Lombok.
Stayed 7 nights in Aug 2018
Response from Robby Irawan on 15 Sept 2019
Dear Mr. Ben, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort and Villas. It is always a pleasure to receive positive feedback.This feedback has served as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 days Lombok trip staying in the same hotel
Hotel itself is very nice. The beach is okay but sand very coarse and not for swimming. Food of hotel is very good amongst the entire Lombok. It is far away from anywhere. The closest area Kuta is not worth visiting even for food. The access to the hotel is under construction which is expected to take long. Anyways highly recommend for relaxing trip with family.
Stayed 4 nights in Aug 2017
Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort and Villas. It is always a pleasure to receive positive feedback.This feedback has served as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Kroeckel General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017
Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort and Villas. It is always a pleasure to receive positive feedback.This feedback has served as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Kroeckel General Manager

8/10 Good

Verified traveller

Liked: Staff & service
Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort and Villas. It is always a pleasure to receive positive feedback.This feedback has served as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Kroeckel General Manager

6/10 Okay

JUNEKYUNG

Liked: Staff & service, room comfort
Wouldn't say it is a "luxury" resort but fine for those who are looking for quite resting time. Important fact is that the resort is far from the down town area and the site itself is quite secluded, so you can't get around the neighborhood or go to any restaurants out of the site. Rooms are a little grubby but okay for the winter price and price private pool was quite nice but I wouldn't recommend the private sasak villa without a pool. It shallow and is hard to walk in because of some sharp sandy things. There were hardly any one swimming the beach so it is mainly for the view and tanning, resting. Food at the hotel restaurant was so-so but the breakfast buffet menu doesn't change a lot so got a bit tired of it after 3 days. Overall, good for the low season price of you plan just to stay at the resort.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel with exclusive beach
Nice beach, exclusive beach area for hotel guest. Good facilities excellent for family with children.

10/10 Excellent

TIMOTHY, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pick the villa over the regular rooms
Very nice hotel - 4 stars indeed. Choose the villas over the regular rooms for sure. The area is quiet to begin with and the hotel is nestled in an even quieter area of Kuta. Getting around without transportation will be difficult.

6/10 Okay

RachelEH, London

Disliked: Cleanliness, staff & service
Okay hotel... But don't forget your ear plugs!
This hotel is fine for any surf fanatics wanting to experience the south with an all-inclusive approach. But it lacks character, has a Butlins feel to it, and there are far, far better hotels in the north of the island for the same price. The rooms, though large, lack privacy. The local mosque is very noisy - expect to be woken at 11.30pm ish and 4.30am. The breakfast is lack-lustre, and they are forever running out of food. Sadly this is currently the best hotel in the area, as it is mainly s travellers destination, but not up to standard 4 star hotels. It's fine if you're coming for the surf and not too fussed about your digs but if you want a great hotel, don't come here. We're now in an incredible hotel in the north and wish we'd come here sooner.

8/10 Good

Benny, Jakarta indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel over sold the Garden Pool Villa and give us garden villa instead on the first day. They did compensate us by upgrading the second night to Private pool villa. It was great to get our room upgraded but it is inconvenient to move rooms after one night. Hotels.com should make sure our reservation is met by the hotel.

6/10 Okay

LA, Chicago

Disliked: Room comfort
villas a bit run down, musty smell. AC not great
they tried to correct AC - but only temporary. far from many things beach uses what seems to be artificial sand - not nice for walking on service on beach very good lovely huts to sit on beach in pool nothing great complimentary massage - very nice complimentary cream bath (head massage and wash and condition) - very nice

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Ok Hotel, Service needs improvement
Hotel was ok although getting a little run down (not dirty just old). Most staff was very friendly but the food service was hit and miss. They messed up our orders twice and every night pushed the buffet and would be reluctant to let us order from the A La Carte menu. However the food from the menu was generally good and cocktails were great. The buffet was expensive and not as good. The hotel needs more competition so it will raise it's game.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous revenions avant d’arriver au Novotel d’un séjour que nous avons considéré comme excellent donc difficile de comparer cependant : Nous avions loue 2 garden pool villa (une pour nous et une autre pour les enfants) qui étaient vraiment très bien et très agréables.Hôtel a proximité de Kuta. Parfais pour aller s’y promener ou y dîner... Ne sommes que très peu restés à l’hotel Donc peu d’avis sur les infrastructures. En ce qui concerne les excursions très chères par rapport à ce qui se pratique sur KUTA à prestations équivalentes. Petit désagrément au Check out ou trois membres de l’hotel Nous ont quasiment couru après jusqu’au taxi car avions omis de régler la ne bouteille d’eau prise dans la chambre des filles. Comportement que nous n’avons pas trouvé très approprié 🙂. Sinon globalement bon établissement.
Stayed 3 nights in Aug 2019
Response from Robby Irawan on 15 Sept 2019
Dear valued guest, Greetings from Novotel Lombok Resort and Villas! Thank you for sharing us your feedback, we are glad to know that you had an overall great stay with us, I am sure this feedback will encourage us to keep providing best service quality. Thank you again and we look forward to welcome you back soon. Regards, Guest Experience Manager

10/10 Excellent

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aufenthalt Juni 2019
Eine sehr schöne, gepflegte Anlage. Alleine das Frühstück ist speziell für europäische Gäste ausbaufähig. Leider zu dieser Zeit viel Wind und deshalb Wassertemperaturen im Meer und Pool eher frisch.
Stayed 5 nights in Jun 2019
Response from Robby Irawan on 15 Sept 2019
Dear Mr. Wolfgang, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort and Villas. It is always a pleasure to receive positive feedback.This feedback has served as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Ryo, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
静かなところです
なにもないといえばなにもないですが、 それを求めるならここがいいと思います。 プライベートビーチは想像していたより汚かったです。 周辺で道路工事をしていたのでその影響かと思います。 少し離れたらきれいです。
Stayed 1 night in Jan 2018
Response from Robby Irawan on 24 May 2018
Dear Ryo, Thank you for sending us your feedback. We are delighted to know that you had an overall great experience staying with us. Thank you again and we hope to welcome you back soon for an even better experience. Regards,

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort and Villas. It is always a pleasure to receive positive feedback.This feedback has served as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Kroeckel General Manager

8/10 Good

kula, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Overall everything was good, they have private beach, free activities, the breakfast was great. We have booked the private pool villa for our honey moon, the only bad thing was the canel smell bad abit when we turn on the water for shower.
Stayed 1 night in Sep 2017
Response from GM on 1 Jan 2018
Dear kula, Thank you for taking the time to tell us about your experience at the Novotel Lombok Resort and Villas. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jan Kroeckel General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017
Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort and Villas. It is always a pleasure to receive positive feedback.This feedback has served as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Kroeckel General Manager

8/10 Good

Johan

Liked: Room comfort

10/10 Excellent

HISASHI, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高でした
ホテルのスタッフは、明るくとでも良かった。 無料のオイルマッサージや、無料のヘッドスパも素晴らしかった。 無料のアクティビティも多い。 ホテルに着いたら直ぐに、マッサージやアクティビティの予約を！ それから、空港までの送迎も無料。 到着時は、着いたと電話すると迎えに来てくれます。 帰るときは、フロントでチェックアウトの時で大丈夫。