Outdoor pool, pool umbrellas, pool loungers
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Reviews of Royal Regantris Kuta

4 out of 5
Royal Regantris Kuta
Jalan Bakung Sari No.110, Kuta, Bali

Reviews

8.0

Very good

Rating 10 - Excellent. 178 out of 526 reviews" "
Rating 8 - Good. 218 out of 526 reviews" "
Rating 6 - Okay. 87 out of 526 reviews" "
Rating 4 - Poor. 20 out of 526 reviews" "
Rating 2 - Terrible. 23 out of 526 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Kiran

Travelled with partner
The hotel is close to Kuta beach, but the rooms are dingy and the safe box was not working. The locks had problems and the staff took 40 minutes to open the door...also area is surrounded by touts and pimps...so not a great place for family stay.
Stayed 1 night in Apr 2024
Response from Surya Adidarma on 17 Apr 2024
Dear Kiran,We're sorry to hear about your disappointing experience. Rest assured, we take your feedback seriously and will address the issues with our rooms, locks, and staff response time promptly. We're committed to ensuring a safe and comfortable stay for all our guests. Thank you for bringing these concerns to our attention.

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 3 weeks in March. Absolutely enjoy this hotel. Third stay here. The facilities and staff are great and its in a good central location. Its currently in development and the final product will be exceptional. The new rooftop pool is very enjoyable.
Stayed 21 nights in Mar 2024
Response from Royal Regantris Kuta on 17 Apr 2024
Dear Bryce,Your feedback motivates us to continue striving for excellence, and we can't wait to have you back for another unforgettable stay. Thank you for choosing our hotel, and we look forward to exceeding your expectations once again!

2/10 Terrible

John peter

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
On night arrival given dirty, mouldy room on the ground floor with a garden view of a tree and wall! Moved to 4th floor, smelt cleaner but wasn't. Dirty bed linen and towels, marks in bath, wobbly taps, mould painted over and univited guests, ants. Yes I know its a hot country but you do not want to woken up at 2am by ants in your bed. New swimming pool looks very swish, but is green with alge. The rainwater in the old leaking pool is cleaner. This is still causing issues with dampness throughout the hotel. They are building a new extention and the new part my be different when complete, Offered a suite on checkout but by then i had enough. I wouldnt book here again.
Stayed 20 nights in Feb 2024
Response from Royal Regantris Kuta on 13 Mar 2024
Dear Peter,We sincerely apologize for the unsatisfactory experience you had during your stay at our hotel. We deeply regret the inconvenience caused by the condition of the room and facilities. Immediate actions will be taken to address the cleanliness and maintenance issues you mentioned. We will also follow up with our staff to ensure that our service standards are consistently met in the future. Thank you for your feedback, and we hope to provide a better experience if given another opportunity in the future. Regards

8/10 Good

Justin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Royal Regantris Kuta on 13 Mar 2024
Dear Justin,Thank you for choosing to stay with us and for your positive feedback. We greatly appreciate your patronage and are delighted to hear that you enjoyed your stay. Your satisfaction is our priority, and we look forward to welcoming you again in the future.

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Joseph Maxwell

Stayed 7 nights in Nov 2023

8/10 Good

Vusumzi

Travelled with partner
Liked: Staff & service
Friendly staff. Great location. Not too glamorous but served the needed purpose... A little noisy on the ground floor with the entertainment but no biggie though - WHO THE HELL GOES TO BALI FOR QUITNESS, Hhahaha!!!
Stayed 8 nights in Oct 2023

10/10 Excellent

Steffen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 6 nights in Oct 2023

10/10 Excellent

Dariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
I stayed there twice. Nice rooms, nice swimming pool, good location.
Stayed 5 nights in Sep 2023

6/10 Okay

Paul

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property was fine. Good location but a little dirty and outdated. Seems like they tried to make an old hotel look new with some paint, but didn’t actually make updates. We requested a room change and staff was accommodating.

10/10 Excellent

samira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall excellent would recommend the hotel
Newly renovated room was excellent. Bathroom was really old and needed renovating. Lift available which is rare in kuta. Swimming pool was being renovated. Location was good easy access to market shops and food. Mcdonald's only 4 minute walk. 15 minutes walking distance from beach
Stayed 2 nights in Jun 2023

2/10 Terrible

Imke

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

8/10 Good

Neil

Stayed 2 nights in Jul 2023

6/10 Okay

Lai K

Liked: Staff & service
The location was excellent. However, there r some serious drainage problem in the room we were assigned n even the guest restrooms near the bewakfast area.
Stayed 4 nights in Jul 2023

8/10 Good

Siddharth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, pool, decent location, smell of smoke
The hotel itself was pretty nice, being in a decent location, 5 minute drive (15-minute walk) away from Kuta center/ Beachwalk. The room was rather majestic, with a very spacious room/bathroom with all the necessary amenities. To relax during daytime, I went to the rooftop and just lay in the beautiful pool. There is onsite restaurant too, although I chose to eat few shops away for more variety. They also provide scooter/ tour services onsite, but I chose to get it from next door who was giving cheaper rate. Few of my concerns- one was smell of smoke in the lobby/ elevator, it wasn't very pleasant. And secondly, the neighborhood didn't have much. You need to take a Grab/ drive around to get to any point of interest. If you can drive a scooter, I'd say it is one of the highlights of being in Bali. I'd also recommend to spend more time in Ubud than Kuta/ Seminyak.
Bathroom
Bedroom
Pool
Entrance
Stayed 2 nights in Dec 2022

4/10 Poor

Sharon

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property was very old and dated. Also the little toiletries were not adequate. The bathtowels were so old i wouldnt even use it to wipe the floor with. We weren't even given face washers. The rooms with no views where we stayed smelled of moulds and we couldnt actually open the windows because when we did, we had a view of the corridor where other hotel patrons were walking around! The safe didnt work properly and we had to wait half a day for it to be fixed and yet it couldnt be fixed so we had to move to another room. All the other common areas had no air-conditioning. The dining room was manned by fans and it was stifling with heat. There were little fruit flies hanging around at the salad bar. The egg section, Where they cook the eggs for you by order didn't understand basic english and even when they did the eggs were overooked and chewy. The staff are friendly but some things can't be fixed with a smile. We wouldnt recommend this property if youre looking for comfort or basic hotel service.

8/10 Good

Kelly

Travelled with group
Liked: Cleanliness
We booked this hotel for a night before our midnight flight out of Bali. Whilst we didn't actually sleep here, we did use the Wi-Fi and had showers etc. It's a great location to Kuta and the staff were really helpful. The hotel itself is super tired and run down, however, the room was clean, spacious and had all you need.
Stayed 1 night in Nov 2022

2/10 Terrible

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast food was terrible and it was so hot while eating breakfast, no air conditioning.
Stayed 4 nights in Nov 2022

6/10 Okay

Michael and Semiati

Travelled with partner
Liked: Staff & service, amenities
Everything was average by Bali standards at this price bracket but they need to use some bleach on the towels to make them white again. This stay occured on the tail end of the corona virus. When the balinese economy is suffering badly. Property owners must be suffering badly.
Stayed 2 nights in Jun 2022
Response from Royal Regantris Kuta on 7 July 2022
Dear Mr. Michael and Semiati, Warmest Greeting From Royal Regantris Kuta... Home for Everyone … We are really appreciated your review during stay with us and your review very important for improving our quality and service. We apologize for the inconvenience, our Management value your suggestion and we’ll work hard to fix the issue you experienced. It was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, I Putu Agus Wiyardana General Manager

10/10 Excellent

AMANDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are super friendly, rooms are clean and tidy. Lovely hotel and the area is great
Stayed 8 nights in Jun 2022
Response from Royal Regantris Kuta on 7 July 2022
Dear Ms. Amanda, Warmest Greeting From Royal Regantris Kuta... Home for Everyone … We are really appreciated your review during stay with us and your review very important for improving our quality and service. We’re so glad that you enjoyed your stay with us, it was certainly a pleasure for us to be at your service. Thank you and we look forward to welcoming you back in near future. Your sincerely, I Putu Agus Wiyardana General Manager

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing, helpful, friendly, and always smiling. I highly recommend this hotel for the value.
Stayed 4 nights in Jun 2022
Response from Royal Regantris Kuta on 7 July 2022
Dear Mr. Craig, Warmest Greeting From Royal Regantris Kuta... Home for Everyone … We are really appreciated your review during stay with us and your review very important for improving our quality and service. We’re so glad that you enjoyed your stay with us, it was certainly a pleasure for us to be at your service. Thank you and we look forward to welcoming you back in near future. Your sincerely, I Putu Agus Wiyardana General Manager

8/10 Good

William

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Very Fine
It was OK nothing bad at all and what I expected for the price, very nice friendly people and friendyly.
Stayed 1 night in Apr 2021
Response from Management on 15 Apr 2021
Dear William Warmest Greetings From Royal Singosari Kuta... We are really appreciated your review during your stay with us and your review very important to us for improving our quality and Service Glad to hear that you happy during stay with us and It was certainly a pleasure for us to be at your service we can not wait for your next visit to Royal Singosari Kuta Best Regard Management

10/10 Excellent

Anntionette

Stayed 7 nights in Feb 2020

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - just a few blocks from the beach Great rooftop pool Great price Room was clean
Stayed 1 night in Feb 2020
Response from Hotel Management on 28 Feb 2020
Dear Ms. Janet, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and service. We’re so glad that you enjoyed your stay with us, it was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2020
Response from Hotel Management on 21 Feb 2020
Dear Valued Guest, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and service. We’re so glad that you enjoyed your stay with us, it was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

8/10 Good

Nedda, QLD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are beautiful, every one I had the pleasure of dealing with. The rooms were clean, air conditioners worked perfectly and the fridge just made my stay that little extra comfortable as I always had nice cold drinks. Being an older person I just found the pool not to be that user friendly, it’s a climb to get in! Otherwise location is perfect especially for local shopping and loads of restaurants! Very near to the beach too.
Stayed 13 nights in Jan 2020
Response from Hotel Management on 19 Feb 2020
Dear Mr/Mrs. Nedda, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and service. We’re so glad that you enjoyed your stay with us, it was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Feb 2020
Response from Hotel Management on 18 Feb 2020
Dear Valued Guest, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and service. We’re so glad that you enjoyed your stay with us, it was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay in Kuta
Awesome service from staff, super clean, great location and nice price. Rooftop pool is great too. 10/10 recommend of you’re staying in Kuta.
Stayed 2 nights in Feb 2020
Response from Hotel Management on 13 Feb 2020
Dear Mr. Alex, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and service. We’re so glad that you enjoyed your stay with us, it was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not a pleasant experience
Bittely dissapointed - my flight out of Philippines was cancelled due to volcano - so I arrived one day later than my booking - despite having communicated this to them when my flight was cancelled - they said all I could do was pay their highest rate for a room - more than double the price on my original booking - it was 3 am - when I said I would just sit in the reception area on sofa for a few hours then - they were hostile - and said I had to stay somewhere else or pay them lots of money. I ended up staying in another hotel across the road down an alley which was half the price, and much more pleasant.
Stayed 1 night in Jan 2020
Response from Hotel Management on 6 Feb 2020
Dear Valued Guest, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and service. We apologize for the inconvenience, kindly be informed that we create your reservation as per original voucher that we receive and for the rates and availability outside the voucher may change at anytime. Once again we deeply apologize for this case, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff at The Royal Singosari are the best , so helpfull and friendly nothing is to much trouble . The rooms are clean and tidy and the breakfast is really good . We keep coming back 🙂
Stayed 7 nights in Jan 2020
Response from Hotel Management on 4 Feb 2020
Dear Valued Guest, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and service. We’re so glad that you enjoyed your stay with us, it was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

4/10 Poor

Elle, Perth, WA

Travelled with family
Liked: Cleanliness
The only good things were: clean room, comfortable bed. Otherwise I would rate it 3* ; definitely not 4* Very limited choice of food at breakfast, no lounge mattresses available, Pool staff allowed a guest to play his music from his speaker- so now 2 different types of music are playing loud at the infinity pool at the same time ( hotel one and the guest one); when asked to switch one one of the music as extremely annoying- request ignored. Not a place to stay more then 1-2 days. Comparing to other 4* hotels- this one would be the worst I ever stayed at so far.
Stayed 7 nights in Jan 2020
Response from Hotel Management on 4 Feb 2020
Dear Ms. Elle, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and service. Thank you for staying with us. We apologize for the inconvenience, our Management will address it directly and we’ll work hard to fix the issue you experienced. It was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
upgrade to Suite Room but the refrigerator in the room isn't cold .
Stayed 1 night in Dec 2019
Response from Hotel Management on 10 Jan 2020
Dear Valued Guest, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and service. Thank you for staying with us. Regarding the refrigerator we apologize for the inconvenience, our Management will address it directly and we’ll work hard to fix the issue you experienced. It was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

8/10 Good

Caryn, KL

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Maybe the hotel can improve on the morning breakfast area. We stayed 4 nights and every morning has to ask for cup for my morning coffee. Seriously , short of cups? Other area no problem.
Stayed 4 nights in Dec 2019
Response from Hotel Management on 7 Jan 2020
Dear Ms. Caryn, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and service. Thank you for staying with us. We apologize for the inconvenience, our Management will address it directly and we’ll work hard to fix the issue you experienced. It was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personally I cannot fault the service at the Royal Singosari. The staff were friendly and accommodating. The food at the restaurant was good. The roof top pool was refreshing with additional bar. The rooms are were clean and serviced with all amenities. The location was central and convenient. The WiFi was surprisingly responsive. I would stay there again.
Stayed 10 nights in Dec 2019
Response from Hotel Management on 30 Dec 2019
Dear Valued Guest, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and service. We’re so glad that you enjoyed your stay with us, it was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location at the end of Kuta beach. The beach and many shops were only a 5-10 min walk away. Breakfast was ok, nothing special. The bathroom was a bit dated and not the cleanest. Shower curtain was dirty.
Stayed 2 nights in Dec 2019
Response from Hotel Management on 30 Dec 2019
Dear Ms. Kimberley, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and service. Thank you for staying with us and we apologize for the inconvenience, our Management will address it directly and we’ll work hard to fix the issue you experienced. It was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Kuta revisited
Room was generally fine and A/C was good, however, 'Garden View' was a bit of a misconception as there is no garden! Also, while rooftop pool was nice, loungers were not particularly comfortable and shade was hard to come by. Hotel offers reasonable value but struggles to live up to 4* status.
Stayed 5 nights in Dec 2019
Response from Hotel Management on 19 Dec 2019
Dear Mr. Michael, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and service. Thank you for staying with us and we apologize for the inconvenience, our Management will address it directly and we’ll work hard to fix the issue you experienced. It was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

2/10 Terrible

koteswara

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Terrible stay at Royal Singosari Kuta.
I took family holiday to Bali and booked Package 2 deluxe rooms (thinking two bedrooms attached together, but its actually two different bed rooms and that was my mistake). Problems in rooms: 1. Air condition didn't work 2. Bad smell in bath rooms (caused by either bathtub or hand mixer) On day 1 itself i had problems and manager said all rooms are occupied on that day and also no refund of my deposit as my booking is non-refundable. And all they can do is spray room perfume. So i waited till next day and to change to another room and again same issue and again changed to another room. And in the third room also has same problems but decided to stay and i lost hope in other rooms. I have been to Asia/US/Europe many times but never had such a bad experience anywhere before. And i don't suggest this hotel to anyone.
Stayed 5 nights in Dec 2019
Response from Hotel Management on 16 Dec 2019
Dear Mr. Koteswara, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and service. Thank you for staying with us, according to the voucher Package 2 unit of Deluxe Rooms are separate rooms and connecting rooms are not available in our Hotel. We apologize for the inconvenience, our Management will address it directly and we’ll work hard to fix the issue you experienced. It was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

4/10 Poor

Oly, SGP

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Booked garden view with king size bed but got room with no view, open the window see corridor so can’t open window as people walk pass can see and it’s noisy. Bed is two single join together. Only have bathtub and is slippery, towels n floor mat color looks the same, dirty towels. Only location is good and it’s cheap so this is what you get if you only want a place to sleep and wash up.
Stayed 4 nights in Nov 2019
Response from Hotel Management on 2 Dec 2019
Dear Ms. Oly, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and service. Thank you for staying with us. We apologize for the inconvenience, our Management will address it directly and we’ll work hard to fix the issue you experienced. It was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service..great Rooms and excellent staff food was great only disappointment was the breakfast..
Stayed 7 nights in Nov 2019
Response from Hotel Management on 15 Nov 2019
Dear Valued Guest, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and Service. Thank you for staying with us and we apologize for the inconvenience, our Management will address it directly and we’ll work hard to fix the issue you experienced. It was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

8/10 Good

Verified traveller

Stayed 5 nights in Nov 2019
Response from Hotel Management on 11 Nov 2019
Dear Valued Guest, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and Service. We’re so glad that you enjoyed your stay with us, it was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close to the beach, malls, warungs, massage places etc... Staffs are courteous and friendly. Breakfast buffet are good and delicious. Our room was cleaned everyday and towels are changed everyday. Rooftop pool was awesome. Its a great place to stay and i will recommend it to my family, friends and coworkers. Thank you Royal Singosari Kuta Hotel.
Stayed 6 nights in Oct 2019
Response from Hotel Management on 6 Nov 2019
Dear Valued Guest, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and Service. We’re so glad that you enjoyed your stay with us, it was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and good service. I had nice trip to stay there!
Stayed 3 nights in Oct 2019
Response from Hotel Management on 4 Nov 2019
Dear Valued Guest, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and Service. We’re so glad that you enjoyed your stay with us, it was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

2/10 Terrible

Yakup

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Beyond disgusting
I don't know where to start but it was beyond terrible. Only positive thing was the staff they did their best but they could not cover the hotels bad condition. The rooms were smelling the card key didn't work, the pool was disgusting and we left the hotel after one night.
Stayed 2 nights in Oct 2019
Response from Hotel Management on 1 Nov 2019
Dear Mr. Yakup, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and Service. Thank you for staying with us and we apologize for the inconvenience, our Management will address it directly and we’ll work hard to fix the issue you experienced. It was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

10/10 Excellent

Dino, Perth W.A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the roof top bar and pool area, the room amenities are like in a 5 star hotel and the staff super friendly, loved my stay there and will now be making this my go to hotel whenever I'm in Bali.
Stayed 6 nights in Oct 2019
Response from Hotel Management on 29 Oct 2019
Dear Hotel Management, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and Service. We’re so glad that you enjoyed your stay with us, it was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for 5 days and everything was fine I had no problem staying in royal singosari .
Stayed 6 nights in Oct 2019
Response from Hotel Management on 29 Oct 2019
Dear Valued Guest, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and Service. We’re so glad that you enjoyed your stay with us, it was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpolished diamond fantastically positioned n Kuta
Due to the convenience of its location this is not the first time we have stayed here. Approx 350m from the ocean, 200m from Matahari and Stadium bar everything is on your doorstep. 12 family members all enjoyed the friendly hospitality and laid back Indonesian staffing. This time we opted for a suite and in fairness for the extra couple of dollars the living room / additional space was fantastic. In comparison to the other stays here our expectations were met. Only negative was the pool bar ran out of towels late afternoon. That aside we would happily return to The Royal Singosari
Stayed 3 nights in Oct 2019
Response from Hotel Management on 23 Oct 2019
Dear Mr. Stuart, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and Service. Thank you for staying with us and regarding the pool towels we apologize for the inconvenience, our Management will address it directly and we’ll work hard to fix the issue you experienced. It was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

8/10 Good

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. I booked for the suite room which was decent in value but unfortunately the room is located right next to the lift lobby. Bed room wall is right next to the operating lift. So at night when its quiet and when you try to sleep the sound of the operating lift is kinda annoying. I bought ear plugs for this, can imagine without ear plugs. Apart from that all else is good. Nice to have a gym though. Do check out the roof top pool during sun set. Nice view.
Stayed 3 nights in Oct 2019
Response from Hotel Management on 22 Oct 2019
Dear Mr/s. Louis, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and Service. Thank you for staying with us and we apologize for the inconvenience, our Management will address it directly and we’ll work hard to fix the issue you experienced. It was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I love the fact that the hotel is very accomodating and accessible to almosy anywhere..staff are very friendly and helpfull... definitely will stay here again
Stayed 4 nights in Oct 2019
Response from Hotel Management on 18 Oct 2019
Dear Valued Guest Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and Service. We’re so glad that you enjoyed your stay with us, it was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful. Room was spacious and clean. Food and drinks were reasonably priced. Disappointed that there was no ‘no smoking ‘ area out front to eat in the evening.
Stayed 8 nights in Oct 2019
Response from Hotel Management on 16 Oct 2019
Dear Valued Guest, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and Service. Thank you for staying with us and we apologize for the inconvenience, our Management will address it directly and we’ll work hard to fix the issue you experienced. It was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta

10/10 Excellent

dawit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel clean and comfortable. Would recommend.
Stayed 8 nights in Oct 2019
Response from Hotel Management on 16 Oct 2019
Dear Mr. Dawit, Warmest Greeting From Royal Singosari Kuta... The Royal Place to Stay … We are really appreciated your review during stay with us and your review very important for improving our quality and Service. We’re so glad that you enjoyed your stay with us, it was certainly a pleasure for us to be at your service, thank you and we look forward to welcoming you back in near future. Your sincerely, Royal Singosari Kuta