On the beach, white sand, beach umbrellas, beach towels
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Reviews of Raja Hotel Kuta Mandalika Resort & Convention

4 out of 5
Raja Hotel Kuta Mandalika Resort & Convention
Jl. Raya Kuta 200, Kuta, West Nusa Tenggara

Reviews

6.0
Rating 10 - Excellent. 1 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 1 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 1 out of 3 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Chie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT stay at this hotel. Avoid at ALL costs. It is one of the worst hotels I have ever stayed at iny life. Seriously question and want to dispute their 4 star rating which I feel like they just gave themselves. It is 2 stars at best. The whole hotel smells like sewage, and if you are on the first floor, south of the property, be careful because there will be mold all over the bathroom and smell of mold on top of the sewage smell. Shower floor is so brown it seems like it has never been cleaned. The floor is dusty. I couldn't take off my sandals during the entire stay. The sheets have blood stains, and towels are brown and smells bad. I thought the only positive was the swimming pool, but there is absolutely no shade in the pool for most of the day, so you will end up getting a heat stroke and the water gets so warm it feels like a bath. I cannot comprehend how this hotel can operate in this state. I won't be surprised if someone got seriously sick just from staying here.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jose Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Syahrul and his team made our stay wonderful! We'll surely come back soon! PS: The views from the Ocean Facing Rooms are amazing! :-)
Stayed 2 nights in Aug 2023
Response from Yayat S.Priatna on 7 Aug 2023
Dear Mr.Jose Ramon, Warmest greeting from Raja Hotel Kuta Mandalika. We would like to say thank you for share your experience staying with us since we need it to improve for our future service. We are glad to hear that you enjoy your stay and We look forward to welcoming you back at our hotel. Kind regards Yayat S.Priatna General Manager

6/10 Okay

Paul

Travelled with group
On the surface, it is a beautiful looking hotel, but the fit & finish lets it down. Great location on the beachfront and not far to walk to the supermarket & other shops.
Stayed 6 nights in Nov 2022