Kurla West Hotels, Mumbai

"Restaurant rates are very high and staff doesn’t offer clarity on the rates"

"Very clean room with basic amenities. However the walls are thin. I got up a couple of time due to hallway noise. Location and terminal access for early morning flight is unparalleled."

"The room was clean, and the staff were friendly and helpful throughout my stay. The only downside was the heavy traffic outside the hotel, which could be a bit inconvenient. Aside from that, everything else was great. I would definitely stay here again."

"Had a mishap and informed the hotel hours before checking but they refused to cooperate and refund the money The did not even offered a partial refund. Had my booking company called also and they refused. Horrible customer service they are only interested in the finance aspect not the humane feelings. We were 3 ladies 63, 74, 75 Traveling together Stay away from this inhumane hotel. "

"Hi rooms were very clean. And staff was awesome SALONI. ANSHIKA. AYUESH. THEY treat us like family. Food was amazing. Love it. When ever we visit next time. Will stay here for sure. Awesome. Thankx guys for this kind of hospitality "

"One of the nicest hotels I’ve ever stayed in. The staff was amazing. The room was large, clean, and comfortable. Highly recommend staying here."

"I love staying at the Taj, it feels like home but the standard rooms have become old and have a smell to them, they need to be renovated as the Club Room rooms are fantastic as is the service at the hotel and the food in the restaurants and at breakfast."

"Buena atención. Habitaciones cómodas y bien iluminadas."

"The location sounds promising on paper. Beach is a one minute walk, which is nice. But the beach itself is in pretty rough shape with a lot of waste around it, so that walk doesn’t quite deliver what you’d hope for. All rooms have only a partial view with no direct sea-facing option, which wasn’t what we expected. Worth knowing before you book if the view matters to you. Food was decent and the kitchen does its job. The chai though average at best, and for a coastal property that’s a small but telling miss. What saved this from being a lower rating was one front desk employee called Tabish, who genuinely tried to help us get a better room. That kind of effort stands out and I want to call it out because it was real. Overall it’s a middling stay. Not bad enough to regret but not good enough to return."