Outdoor pool

Reviews of Harbour Plaza Metropolis

4 out of 5
Harbour Plaza Metropolis
7 Metropolis Drive, Hunghom, Kowloon

Reviews

8.0

Very good

Rating 10 - Excellent. 326 out of 1001 reviews" "
Rating 8 - Good. 412 out of 1001 reviews" "
Rating 6 - Okay. 165 out of 1001 reviews" "
Rating 4 - Poor. 60 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Si Han

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Yovonne

Liked: Staff & service, room comfort
Your choice of hotel
Came HongKong to watch Twins concert at the coliseum and boy, this hotel is a stone throw away from the concert hall. Super convenient and also a stone throw away from the MTR. Will be my first choice in the future if I’m coming for another concert. Front desk staffs are pretty friendly and can converse well in English and mandarin too.
Stayed 1 night in Jan 2024

6/10 Okay

Kit Lin

Liked: Amenities
I was locked inside the room as their door lock was malfunction after I put on the door knob latch at night. Call housekeeping but they also could not open the knob. I had to wait till they called another guy for assistance. I think the hotel knew there was a problem as when I checked in late around 8pm, a guy came to the door to see if my room card worked or not. Anyway, this incident made me not too satisfied especially the morning I had an appointment to go to.
Stayed 1 night in Nov 2023

8/10 Good

Katin Clement, Latham

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel situates at the prime location where is convenient for everything (dining, shopping, transportation etc.) Lovely outdoor swimming pool and gym. May need another renovation in guest rooms.
Stayed 7 nights in Aug 2023
Response from The Management, Harbour Plaza Metropolis on 14 Aug 2023
Dear Guest,We are very lucky about our location and how accessible we are to many sights, so we are pleased that was ideal for you.Yours sincerely,The ManagementHarbour Plaza Metropolis

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at this hotel.
Stayed 3 nights in Jun 2023
Response from The Management, Harbour Plaza Metropolis on 23 June 2023
Dear Guest,Thank you for your 5* review!Yours sincerely,The ManagementHarbour Plaza Metropolis

8/10 Good

Katin Clement, Latham

Travelled with partner
Liked: Cleanliness, staff & service
Locates at one of the most convenient location to go around HK, KLN and New Territory via public transport network ,(East Rail Line, West Rail Line and the Subway Line)
Stayed 7 nights in May 2023

6/10 Okay

ketsanee

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Feb 2023
Response from The Management, Harbour Plaza Metropolis on 30 May 2023
Dear Guest,We thank you again for your review and hope to have the opportunity of welcoming you back in the not so distant future.Yours sincerely,The ManagementHarbour Plaza Metropolis

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pros: good and quick service, friendly staff comfortable room well-equipped gym cons: a bedsheet has small black spots sauna not open
Response from The Management, Harbour Plaza Metropolis on 30 May 2023
Dear Guest,Thank you very much for your value feedback, as we really appreciate you took some time to share your opinion. We have noted your comments and will inform the team to improve our service for future occasions. Thank you for letting us know and look forward to welcome you back again.Yours sincerely,The ManagementHarbour Plaza Metropolis

10/10 Excellent

Ka Ming Max

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need a bathtub
Response from The Management, Harbour Plaza Metropolis on 30 May 2023
Dear Guest,Thank you for taking the time to leave constructive feedback on your stay with us.Yours sincerely,The ManagementHarbour Plaza Metropolis

8/10 Good

Wan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice environment
Stayed 7 nights in Sep 2022
Response from The Management, Harbour Plaza Metropolis on 30 May 2023
Dear Guest,We strive to provide memorable experiences for our guests, and it is wonderful to hear that we succeeded.Yours sincerely,The ManagementHarbour Plaza Metropolis

2/10 Terrible

man por

Stayed 8 nights in Aug 2022
Response from The Management, Harbour Plaza Metropolis on 30 May 2023
Dear Guest,We thank you again for your review and hope to have the opportunity of welcoming you back in the not so distant future.Yours sincerely,The ManagementHarbour Plaza Metropolis

10/10 Excellent

Yingni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk gave me a free upgrade, the view of the harbour was amazing. Would definitely recommend to my friend and come again
Stayed 1 night in Feb 2022
Response from The Management, Harbour Plaza Metropolis on 30 May 2023
Dear Guest,We would like to thank you for your comments. Many of our future guests will benefit from hearing about the experience of past guests in our hotel.Yours sincerely,The ManagementHarbour Plaza Metropolis

8/10 Good

MEI LING MONICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfortable
Stayed 3 nights in Feb 2022
Response from The Management, Harbour Plaza Metropolis on 30 May 2023
Dear Guest,We strive to provide memorable experiences for our guests, and it is wonderful to hear that we succeeded.Yours sincerely,The ManagementHarbour Plaza Metropolis

4/10 Poor

Wing sze

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Unsatisfactory experience
Faculties in washroom broken, maintainable staff had to stay in my room to fix it without offering change of room . Water not hot enough for bath , air conditioning too cold
Stayed 1 night in Feb 2022
Response from The Management Harbour Plaza Metropolis on 15 Feb 2022
Dear Guest, Thank you for taking the time to share your comments. Please accept our apologies for not meeting your expectations. Rest assured that we have shared your comments with the concerned department head for further improvement. We look forward to welcoming you back in a not so distant future. Yours sincerely, The Management Harbour Plaza Metropolis

8/10 Good

Lai

Stayed 4 nights in Dec 2021
Response from The Management, Harbour Plaza Metropolis on 30 May 2023
Dear Guest,We thank you again for your review and hope to have the opportunity of welcoming you back in the not so distant future.Yours sincerely,The ManagementHarbour Plaza Metropolis

4/10 Poor

Andreas

Disliked: Staff & service
Stayed 1 night in Nov 2021
Response from The Management Harbour Plaza Metropolis on 30 Nov 2021
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

4/10 Poor

Kam wo yankee

Stayed 1 night in Nov 2021
Response from The Management Harbour Plaza Metropolis on 30 Nov 2021
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

8/10 Good

Wan Wah

Stayed 2 nights in Oct 2021
Response from The Management Harbour Plaza Metropolis on 30 Nov 2021
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

10/10 Excellent

Fong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from The Management Harbour Plaza Metropolis on 29 Oct 2021
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good option for staying
excellent place and services. front desk is very helpful and kind! the sea view from room is stunning indeed, will recommend to friends for sure
Stayed 1 night in Oct 2021
Response from The Management Harbour Plaza Metropolis on 29 Oct 2021
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

10/10 Excellent

Jeongyeon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They upgrade a superior room as a sweet room! It’s awesome!
Stayed 1 night in Sep 2021
Response from The Management Harbour Plaza Metropolis on 20 Sept 2021
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

8/10 Good

vaibhav

Liked: Staff & service, property conditions & facilities, room comfort
I had good experience staff of the hotel are very helpful. They upgrade my room and it was big with the separate kitchen and living room. Only one drawback is that thy must start buffet breakfast as there are very limited items in the breafast.
Stayed 2 nights in Sep 2021
Response from The Management Harbour Plaza Metropolis on 20 Sept 2021
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

2/10 Terrible

Maggie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed hotel
This group hotel is too disappointing. I'm Aug 21, 21 check in. At that time room number is 990. The room is big. (I don't want big prefer comfort). Because I want to try a day to see how comfortable it is and then transfer to a long-term monthly rent. But completely disappointed. First, the plug were found for dozens of minutes. Located the top of the kitchen sink (only one plug, nowhere). The hot water cooker power line is not long enough. Very ridiculous. The bathroom door position design is a gap, the water permeates the ground. And there is no hair dryer in wash room. Smell bad in the room. The curtain was fell off. The hardness of the bed is like sleeping on a table. Furniture just like antique. Scare to touch, it seems very dirty. The TV is too small and the position is too far away. It's really test my eye vision. I wanted to change the room but just want to leave quickly instead. Like a haunted house. Front desk staffs need to provide more training. Never think about this group of the hotel and come again.
Stayed 1 night in Aug 2021
Response from The Management Harbour Plaza Metropolis on 20 Sept 2021
Dear Guest, Thank you for taking the time to share your comments. Please accept our apologies for not meeting your expectations. Rest assured that we have shared your comments with the concerned department head for further improvement. We look forward to welcoming you back in a not so distant future. Yours sincerely, The Management Harbour Plaza Metropolis

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view
Stayed 1 night in Jul 2021
Response from The Management Harbour Plaza Metropolis on 10 Aug 2021
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

6/10 Okay

Carmen

Stayed 1 night in Jul 2021
Response from The Management Harbour Plaza Metropolis on 10 Aug 2021
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
It was nice. The room is quite spacious. Our room’s drainage was clogged so we were transferred to another bigger room. It was spacious and nice, apart from the insect bite of my daughter.. As an active kid, she was all over the place, she even went under the bed where I think she might had those bites. All in all it was a pleasant stay.
Stayed 1 night in Jul 2021
Response from The Management Harbour Plaza Metropolis on 19 July 2021
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

8/10 Good

Kwan Ki Ziff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from The Management Harbour Plaza Metropolis on 19 July 2021
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great. 1st time staying here and there's definitely another time. The staff are super friendly. Asked for an ice bucket twice and they were delivered in a timely manner. The refrigerator is large. The harbour view is great. There's a microwave oven which is really convenient. Just one thing that bugged me, Delphine at the front desk slammed my HKID on the keyboard or the desk. She may have a bad day and perhaps the frontline staff are overwhelmed by heavy workload.
Stayed 1 night in Jun 2021
Response from The Management Harbour Plaza Metropolis on 2 July 2021
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s easy to access.
Stayed 1 night in Jun 2021
Response from The Management Harbour Plaza Metropolis on 2 July 2021
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

8/10 Good

Aaron Gui Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from The Management Harbour Plaza Metropolis on 2 July 2021
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

6/10 Okay

Chun Kwok

Liked: Cleanliness, staff & service
Stayed 1 night in May 2021
Response from The Management Harbour Plaza Metropolis on 2 July 2021
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Great views overv the harbour from room. Disappointed that top floor Harbour Club facility was closed.
Stayed 2 nights in Feb 2020
Response from The Management on 18 Feb 2020
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amenities did not have much variety. No conditioner provided.
Stayed 1 night in Jan 2020
Response from The Management on 18 Feb 2020
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

8/10 Good

Ping Kit Kitty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Sunshine in the air
Location is convenient, and I have booked it several times already. But this time, the management should check the mattress, it seems sagging. Otherwise, the environment is clean and quiet - relaxed.
Stayed 1 night in Jan 2020
Response from The Management on 7 Feb 2020
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for train that connects to all other areas, frequent and regular shuttle from the hotel to TST.
Stayed 12 nights in Dec 2019
Response from The Management on 21 Jan 2020
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

8/10 Good

CHE KIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good check in
Staff is friendly, hotel is soso
Stayed 1 night in Jan 2020
Response from The Management on 13 Jan 2020
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

10/10 Excellent

Nevena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from The Management on 9 Jan 2020
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

6/10 Okay

Verified traveller

Liked: Staff & service
The rooms need to be refurbished are outdated. When we arrived we thought that it looked nice in Reception but this is the only nice area. The hotel is linked to a shopping mall.
Stayed 2 nights in Jan 2020
Response from The Management on 15 Jan 2020
Dear Guest, Thank you for taking the time to share your comments. Please accept our apologies for not meeting your expectations. Rest assured that we have shared your comments with the concerned department head for further improvement. We look forward to welcoming you back in a not so distant future. Yours sincerely, The Management Harbour Plaza Metropolis

6/10 Okay

Verified traveller

Gave us a smoking room because they ran out of rooms. The room was smelling also the AC was quite loud. I was still smelling like someone who just came out from a smoking room after checking out. The hotel is pretty old but very close to the Hung Hom station.
Stayed 1 night in Dec 2019
Response from The Management on 15 Jan 2020
Dear Guest, Thank you for taking the time to share your comments. Please accept our apologies for not meeting your expectations. Rest assured that we have shared your comments with the concerned department head for further improvement. We look forward to welcoming you back in a not so distant future. Yours sincerely, The Management Harbour Plaza Metropolis

10/10 Excellent

Man Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from The Management on 3 Jan 2020
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from The Management on 13 Jan 2020
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A CLEAN AND CONVENIENT RESIDENCE
Our short stay at the Harbour Plaza Metropolis was very comfortable and efficient. The staff were extremely friendly and cooperative, and provided us with a very smooth check in process, although my wife and I arrived at quite different times. The staff also responded to my wife's request for a larger room, and arranged for us to have a more spacious environment. We have stayed there before and always found it bot comfortable and convenient, because transport arrangements are very convenient.
Stayed 2 nights in Dec 2019
Response from The Management on 27 Dec 2019
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

8/10 Good

Ying Ding

Travelled with group
Liked: Staff & service
Stayed 1 night in Dec 2019
Response from The Management on 17 Dec 2019
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

6/10 Okay

Po Hing

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from The Management on 9 Dec 2019
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from The Management on 9 Dec 2019
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Book a club room but it was being refurbished which wasn't mentioned whilst taking the booking but still took the extra payment , had to use the hotel lobby for a clubroom which was like a bus station ....not good
Stayed 2 nights in Nov 2019
Response from The Management on 9 Dec 2019
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2019
Response from The Management on 27 Nov 2019
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet out of order. No Flushing water. Old furniture. Lack of maintenance.
Stayed 1 night in Nov 2019
Response from The Management on 28 Nov 2019
Dear Guest, Thank you for taking the time to share your comments. Please accept our apologies for not meeting your expectations. Rest assured that we have shared your comments with the concerned department head for further improvement. We look forward to welcoming you back in a not so distant future. Yours sincerely, The Management Harbour Plaza Metropolis

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quite small and old. Staffs unwilling to accommodate room change even the hotel was very much empty due to Hong Kong protests.
Stayed 3 nights in Oct 2019
Response from The Management on 27 Nov 2019
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis