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"The floors were semi clean- I spilt some of my water on the floor and when I wiped it the white hotel towel was brown. The room smelt of mold - it actually made me sick from how bad it was. Spoke to the GM Donna about it and she was great said she’d fully refund the whole booking. Been waiting almost a week for the refund so I called the hotel to check- I was greeted with a rude front desk lady. I don’t remember her name but she’s blonde with curly hair and an accent- very rude. She stated the manager said she’d refund the resort fees only - even tho she wasn’t apart of our conversation. I told her I’d like the GM to call me; so I get a phone call from the hotel and it’s a different manger - I believe her name was Barbara. She was rude and tried to turn it back around onto me than it was my fault that I was unhappy with my stay because I didn’t say anything about the room when I checked in at 7pm after working all day for a ONE NIGHT stay to just relax. No I didn’t feel like lugging all of my stuff to another room- I was told I’d receive a call back in regards to this situation and I have yet to receive one. "

"We loved staying at this resort, we found it to be a very peaceful and relaxing stay with great amenities."

"My room was exceptionally clean and the staff was very helpful"

"Good hotel "

"We had a great time!!"

"We enjoyed our stay however I gave it a 4 star because "breakfast" was kinda disappointing it was more like snacks than breakfast."

"Excellent like always I forgot my bottle if water is ok"

"Room never got cleaned; had to beg for coffee service refresh; only 2 of 4 elevators working cresting very long lines up and down "

"The beach view was gorgeous!!!"