3/5 Okay
R.Potts, Perth, WA
Travelled with partner
12 Jan. 2020
Liked: Cleanliness
Disliked: Staff & service
We have stayed at the Mantra three times before the refurbishment and I can only say it has backwards. The staff used to be so friendly and helpful. We received Zero recognition on loyalty. The language barrier seems to be harder now with staff unable to understand. Thai people are traditionally very welcoming and warm. I never felt that with the staff at Mantra.
Laziness at breakfast with staff talking to each other instead of serving coffee and tea. Breakfast was like ground hog day. The same thing every single day. The options are so basic.
We paid for a love suite which sits high on the price list. Access was down a damp corridor and several flights of tiny stairs. The room smelt of damp but was spacious and modern. All of the previous owners charm and design has gone. I have some issues about not being able to lock the doors.
Transfers between the main areas used to be free at the designated times. This is now charged and on par with taxi prices. However, the hotel will not call a taxi for you. The closest road for flagging a taxi is a 15 minute walk away. The hotel offered to take us to the main road for a fee.
The hospitality focus has gone. Its a money grab now with no smile.
Even when we checked out. No one helped with baggage to the airport transfer. Three members of staff stood talking.
I'm sorry to say that we won't be back. If I had been able to cancel my booking during the trip I would have.
Stayed 6 nights in Jan 2020