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Reviews of Kobe Sannomiya Union Hotel

3 out of 5
Kobe Sannomiya Union Hotel
2-1-10 Gokodori Chuoku, Kobe, Hyogo-ken

Reviews

8.2

Very good

Rating 10 - Excellent. 317 out of 1000 reviews" "
Rating 8 - Good. 445 out of 1000 reviews" "
Rating 6 - Okay. 182 out of 1000 reviews" "
Rating 4 - Poor. 42 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Sunil

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
All the management of this hotel is very good but the TV in the room is old and the basin is cracked 😞
Stayed 1 night in Mar 2024

8/10 Good

Sulley

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is quiet and the price is very affordable
Stayed 4 nights in Feb 2024

10/10 Excellent

REI

Stayed 1 night in Dec 2023

8/10 Good

KAZUHIKO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
次回神戸に行く機会があれば、また利用します。
Stayed 1 night in Nov 2023
Response from 神戸三宮ユニオンホテル　　　岩本 on 13 Dec 2023
このたびは、当ホテルへご予約いただき誠にありがとうございます。ごゆっくりお過ごしいただけましたでしょうか？またのご来館心よりお持ち申し上げております。

8/10 Good

yuko

Stayed 1 night in Nov 2023

6/10 Okay

tooru

Stayed 1 night in Sep 2023

10/10 Excellent

NAOYUKI

Stayed 1 night in Aug 2023

8/10 Good

SHO

Stayed 3 nights in Jul 2023

10/10 Excellent

Abdul

Stayed 1 night in Jul 2023

10/10 Excellent

sunwb

Travelled with group
Perfect
Stayed 5 nights in Jun 2023

8/10 Good

Shinako

Stayed 2 nights in Jun 2023

2/10 Terrible

Makoto

Stayed 1 night in May 2023

10/10 Excellent

akihiro

Stayed 3 nights in May 2023

8/10 Good

MEEKYOUNG

Stayed 1 night in May 2023

10/10 Excellent

YAWARA

Stayed 1 night in May 2023

10/10 Excellent

zhiqiang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and good location. Good services
Stayed 2 nights in Mar 2023
Response from 神戸三宮ユニオンホテル　　飯沼 on 6 Apr 2023
Thank you for using Kobe Sannomiya Union Hotel this time.We are delighted to receive your positive feedback.We are looking forward to seeing you again.Kobe Sannomiya Union Hotel Iinuma

10/10 Excellent

HIROAKI

Stayed 1 night in Feb 2023

8/10 Good

Shah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place
All things considered, decent place. There are of course better places to stay in Kobe, but we were happy during our stay there.
Stayed 2 nights in Dec 2021
Response from 神戸三宮ユニオンホテル　　飯沼 on 5 Jan 2022
Thank you for staying at Kobe Sannomiya Union Hotel. Please come again. Kobe Sannomiya Union Hotel Iinuma

4/10 Poor

Mahdi, Kobe Shi

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I was checked-in on Dec 31st and asked them for Spa. They said we are off on 31st and 1st., but they didn’t… They said lie… Then they let me make a reservation for the 1st of Jan. and after that they called me in the midnight and cancelled it without explain the reason!!! Night shift staff didn’t know English well. Most of the staff in hotel were polite, but they couldn’t explain me the reason of their strange behaviour and mismanagement. The Spa management who is a third party and out of the hotel was extremely rude, but I’m not sure who was decision taker in my story. It seems Spa services don’t work for foreigners as long as they worked well for the other rooms and guests during my stay!!! No, I’m not an ox with two horns on my head. I’m just a human, speak English and Japanese, but with different face and nationality… If you are a foreigner, please consider well before making reservation for this property…There are so many nice hotels in Kobe. They always welcome foreigners. I hope you’ll never have such horrible experience during your life. In one word, this hotel doesn’t welcome foreigners and you know what does it mean!!! Happy New Year 2022.
Stayed 2 nights in Dec 2021
Response from 神戸三宮ユニオンホテル 　飯沼 on 5 Jan 2022
Thank you for staying at Kobe Sannomiya Union Hotel. Please come again. Kobe Sannomiya Union Hotel Iinuma

6/10 Okay

Erika

Facilities were pretty old, and some wallpapers were peeling off, but I don’t think I get to complain because of this low price (¥4000/night)
Stayed 2 nights in Oct 2021
Response from KOBE SANNOMIYA UNION HOTEL HUNAG on 21 Oct 2021
Thank you for staying at Kobe Sannomiya Union Hotel. I'm sorry I didn't have a good staying experience. Your opinions will be helpful in the future. We will continue to improve our service so that our customers will be satisfied. Thank you for posting a review. Kobe Sannomiya Union Hotel Huang

10/10 Excellent

Pankaj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021

8/10 Good

Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very helpful. Bed are comfy and breakfast is good for the price.
Stayed 3 nights in Oct 2020
Response from Kobe Sannomiya Union Hotel Kawakita on 15 Oct 2020
Thank you for choosing our hotel. We are so glad it seems that you are satisfied with your stay. We are waiting for your next stay!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel is clean, the room is super small but clean and new. Everything would’ve been perfect if wasn’t for the breakfast, was awful. The worst breakfast I’ve ever had at a hotel so far.
Stayed 2 nights in Dec 2019
Response from Kobe Sannomiya Union Hotel on 13 Dec 2019
Thank you for staying at Union Hotel. Thank you for your valuable opinions. I'm really sorry for the uncomfortable feeling at breakfast. We will try to improve the contents and system of breakfast. If there is another opportunity, I would be happy if you could stay at Union Hotel. Kobe Sannomiya Union Hotel　　Front staff

10/10 Excellent

Joanne marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very accomodating. They also ensure the cleanliness of our room everyday.
Stayed 3 nights in Oct 2019
Response from takeda on 25 Nov 2019
Dear Joanne Marie, Thank you for staying. We are very happy to be praised. We look forward to seeing you again. KOBE SANNOMIYA UNION HOTEL

10/10 Excellent

alice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The standard of the hotel is fine
Stayed 1 night in Nov 2019
Response from KobeSannomiyaUnionHotel Kimoto on 16 Nov 2019
Thank you for staying this time. We look forward to seeing you again.

10/10 Excellent

Aiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
凄い良いホテルです！！
駅、繁華街へは歩いて１５分くらいですが、無料で自転車を貸してくれるサービスがとても便利で助かりました。フロントではヘアアイロンも無料で借りれるのでわざわざ持っていく手間が省けて有り難いです。部屋に電子レンジがあればもう最高なのですが、まぁ２階に自動販売機や電子レンジがあるし、近くにコンビニも沢山あって不便はありません。また利用したいホテルです！
Stayed 8 nights in Nov 2019
Response from 神戸三宮ユニオンホテル　嶋本 on 21 Nov 2019
この度はご宿泊頂きありがとうございます。また、お忙しい中、温かいご投稿を頂戴しましたこと、重ねてお礼申し上げます。 お褒めのお言葉頂き、スタッフ一同大変嬉しく思います。 また神戸へお越しの際は、ご利用お待ちしております。

6/10 Okay

Brendan

Liked: Cleanliness, staff & service
Overnight stay Sannomiya
Tiny room with the hotel about a 10 minute walk to Sannomiya station. Good laundry facilities but a tired & outdated hotel. The air conditioning was turned off in the hotel & only heat was coming into rooms so it became quite uncomfortable. The staff were friendly though.
Stayed 1 night in Nov 2019
Response from KOBE SANNOMIYA UNION　HOTEL　ASAMURA on 6 Nov 2019
Thank you for staying. Sorry for making you feel uncomfortable. Improve air conditioning. We look forward to seeing you again.

10/10 Excellent

Matthew

Stayed 2 nights in Oct 2019

8/10 Good

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

6/10 Okay

Daisuke

Travelled with group
Stayed 1 night in Oct 2019

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean and great staff!
This is a really convenient hotel for the station (Sannomiya) and was great for us for the sports stadium - about 30 mins total journey time via the metro. Hotel is very clean and the staff were really helpful with a decent level of English. Only criticism is the boom size but it was fine for one night.
Stayed 1 night in Sep 2019
Response from Kobe Sannomiya Union Hotel Kawakami on 28 Sept 2019
Thank you very much for coming to Kobe and Sannomiya. Did you enjoy watching rugby at Misaki Park? Thank you for your compliment. It will be the vitality in the future. All the staff wishes you a wonderful trip. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out was easy and we were able to store our bags after check out. The rooms are quite dated but had enough room for 2 people with luggage. The bathroom had an awful odour every now and then. The location was good and a 15 minute walk to the train stations, food places nearby and walkable to the port.
Stayed 1 night in Sep 2019
Response from KOBE SANNOMIYA UNION HOTELHANAZAKI on 27 Sept 2019
Thank you for staying this time Thank you for checking in and complimenting the size of the room All the staff are happy. Sorry for the smell of the bath Pay attention to cleanness and eliminate the same I'm waiting to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you try to find disadvantage of the hotel, it's slightly far from Sannomiya Station by walking.
Stayed 1 night in Jul 2019
Response from Kobe Sannomiya Union Hotel on 13 July 2019
Thank you for staying here. As we received this hotel, there is distance of around 10 minutes on foot from station. I was relieved. Although it is only in the morning, we operate a free pick-up bus from the hotel to Sannomiya Station. Please use it by all means next time. We will strive to improve our service so that customers can be satisfied. We look forward to your next visit. Kobe Sannomiya Union Hotel sakaki

6/10 Okay

Verified traveller

Business traveller
Little bit far from Sannomiya station.
Stayed 1 night in Jun 2019
Response from Kobe Sannomiya Union Hotel Maeda on 8 July 2019
Thank you very much for your staying in our hotel. It is a little far from Sannnomiya station,but we have a one-way shuttle bus from our hotel to Sannomiya station.Please feel free to use the bus. We are looking forward to you next time you vist Kobe.

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in process and were very helpful to get me a place where I could change into my suit for an important meeting before the 2pm check in.
Stayed 1 night in Apr 2019

6/10 Okay

Jamie

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Silva, Tokyo, JP

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Aircon was not working properly. We were feeling Hot at the room we stayed on the 18th floor A bit larger Bathroom/Toilet cubicle than other hotels.
Stayed 2 nights in Mar 2019

10/10 Excellent

TAIEBBENLARBI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Thank you very much very nice service
Stayed 1 night in Jan 2019

4/10 Poor

Hoi Kit Ralph

Disliked: Staff & service, property conditions & facilities
The bf cannot provide any fried or boiled eggs and there are totally shortage of food around 8:30 am in the buffet table. I will not book this hotel again.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel close to the station
Nice to sell some local deserts and food as present to friedns.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great hospitality.
The facility is not fancy but clean and comfortable. The best point of this hotel is that hotel staff are always kind and caring so I highly recommend you if you want a smooth and comfortable stay.
Stayed 4 nights in Apr 2018