Search Farmstay in Kingwood

"When I first arrived at the hotel, the initial room I was assigned had a very strong mildew smell to the point where it was difficult to breathe. The room was also far from my group of friends, even though I had requested to be placed near them in a connecting room. I later confirmed that request was noted, but it seems it was overlooked. Because of the smell, I ended up staying in my friend’s room that night. While there, we noticed that the room directly next to hers was both connected and vacant. The next morning I went to the front desk to explain the situation. Unfortunately, the staff member I initially spoke with seemed frustrated that I even had a complaint, even though I was polite the entire time. He stated he wasn’t the manager and walked away mid-conversation, then returned repeating my concerns. When I mentioned the vacant connecting room, he immediately said it would be an upcharge rather than offering it as an option or explaining the situation in a helpful way. After a brief back-and-forth, he went to get the manager. However, when explaining the situation, my concerns about the mildew smell and room placement were not communicated—only that I wanted a room that “cost more.” Thankfully, the manager was extremely kind and accommodating. He listened to my concerns and was able to switch my room without any issues at all. I truly appreciated his professionalism and willingness to help resolve the situation. Overall, other staff were kind, helpful, and quick."

"We visited the Hotel, and told we couldn't check till later that day."

"Staff was all right. Breakfast was good. Beds were absolutely horrible. "

"5 stars "

"Terrible"

"Great staff and location."

"This hotel desperately needs some remodeling. Very gross and old. "

"We were hung up on twice calling for the shuttle, our room had bugs, live and dead all over the room and bathrooms, we were given a new room however it was a king size bed when I originally booked 2 queens as there were 3 of us. We were offered a roll out however we had to go get it do to staffing levels. We paid for a late check out and were kicked out of our room. Would not recommend this place. "

"Convenient "