Kinglake East Bushland Reserve Tours and Activities

Staff were friendly and helpful and the location was central and very convenient for what I needed while in Melbourne. Room was quite functional for storage and layout. Overall I was happy with my stay. Being from North America I could not believe there was no ice available. In general the room was clean but the shower could use a real thorough deep clean because tiles and faucets had mold/mildew. My bathroom sink was not draining properly from my arrival and even though I reported it and apparently a service request was submitted it wasn’t fixed until the morning I was checking out. Also the TV remote wasn’t working and took some assistance from the manager to get a second type to be able to change channels. Couldn’t make outgoing calls from room phone and quite a few times when I tried calling reception with questions no one was available.

Last year I stayed at liberty and it was really good experience. This year booked 3 rooms for 6 people. There wasn’t enough plates bowl cups cutlery. I booked for 4 nights and there wasn’t vacuum in the room had to go 3 time at reception. Didn’t k ow bbq area was off limit for hotel guest.

Clean, very friendly staff and superb breakfast!