Ketewel Holidays from AU$790

Sanctoo villas is beautiful accommodation and the people there are wonderful. We stayed for three nights in total and stayed in the “llama room”. I’m not sure what classification of room this is as it’s not actually what we booked. Word of caution. We booked a family suite and included the ages of the children in the booking (6 and 9) and were charged as such. When we arrived the suite has one bed and we were expected to sleep in one bed with the four of us. There was a sofa they offered to put a sheet onto at an extra charge but this wasn’t suitable. We paid to upgrade our room in the end but this would have been a real problem if that wasn’t available. Other than that, the zoo is great, the pool is lovely and the grounds are beautiful and well kept. The lemur apartments were a real treat. They are in the zoo so you are right in with exotic birds, lemurs and a wallaby. A real treat (be prepared for an 0600 wake up call though from the animals. This room specifically) The chef is awesome. The food was beautiful. Everything we ate was of high quality and there are a good few children’s options. The serving and reception staff are a credit to the hotel and our girls loved talking with them. It’s billed as a 5 star hotel and there are some minor bits that stop that. Can’t charge to room, they do a 3for2 beer offer, we ordered two but didn’t see the offer and they didn’t make us aware charging for 2 with no third. In room drinks average etc.

Absolutely wonderful, nothing was too much trouble for the staff. Housekeeping was amazing. Always happy and smiling. Thank you for the wonderful stay. Would highly recommend.

Staff were very freindly and at hand when needed. It was a nice quite location to begin our trip away from the chaos one has come to expect in Bali. The view from the room and dining room into the lush forest was very peacefully. Breakfast was good, however evening meals were very average. So much so, we decide to take the taxis in to ubud (about 30 minutes away) for dinner for the last 3 nights of our stay. Food and drinks are over priced for the quality, compared to the local area.it Bed was ok, however pillows 2 out of 10. Spa was excellent highly recommend. Rooms needed some TLC, doors hard to open to bathroom, tap in bathroom didn't work as it should. Towels were clean (however stained) they need to replace them. Overall l think its rated as 4 star (maybe 3.5 stars) They just need to improve food, replace linen, review each room from top to bottom) The hotel price/package was good, however if we stayed in this area again we would try somewhere else.