Quite disappointing.
Staff service was fine, food at the pub was fine (albeit quite expensive), the included breakfast was fine.
I took issue with the room because it didn't accurately reflect the pictures on the website and I don't feel it was good value for money.
It was small (completely understandable in an old building but again, it was an expensive room), the light and road noise was loud, the bed was old and very uncomfortable, the pillows were horrid (uncomfortable and stained), all the furniture was sad or a little broken, the bathroom was tired and run down/mouldy.
We considered asking for an alternative room, but didn't get the feeling the request would be received kindly.
All of the above things are ok to deal with if the price per night reflects it. But this room was very expensive and not at all worth the money we paid unfortunately.