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Reviews of The Derwentwater Hotel

3.5 out of 5
The Derwentwater Hotel
PORTINSCALE, CA12 5RE, Keswick, ENG

Reviews

7.4

Good

Rating 10 - Excellent. 39 out of 171 reviews" "
Rating 8 - Good. 60 out of 171 reviews" "
Rating 6 - Okay. 50 out of 171 reviews" "
Rating 4 - Poor. 15 out of 171 reviews" "
Rating 2 - Terrible. 7 out of 171 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Dawn

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Loved everything .have been here several times and have never been disappointed
Stayed 2 nights in Feb 2020

6/10 Okay

christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad room
Room was in a state of repair the wallpaper was hanging off wall was full of dust i have stopped in cheaper hotels with better rooms not worth 100 a night and the room looked nothing like the website
Stayed 2 nights in Jan 2020

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Lovely cosy hotel situated perfectly for walking into Keswick. The hotel is situated on the Derwentwater lake. Lovely grounds with great views.
Stayed 2 nights in Dec 2019

10/10 Excellent

hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Jemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Staff were amazing. Room was very comfortable.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hotel is very tired as well as restaurant staff. We stayed in the self catering cottage which was comfortable enough however could do with more cleaning. Especially Sofas were a bit dirty.
Stayed 5 nights in Oct 2019

8/10 Good

Jon

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Walking Holiday
Superb location for low and high level walks
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a lovely hotel staff really friendly excellent location
Stayed 1 night in Oct 2019

8/10 Good

Mr.Phillip

Liked: Cleanliness, staff & service, room comfort
Breakfast was poor buffet style but food was cold
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views and short walk to the lake. Complimentary access to underscar spa which had lovely pool, rain showers, jacuzzi, and saunas, restaurant and bar upstairs
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

6/10 Okay

Kevin

Overrated
Overrated. In need of refurbishment.
Stayed 1 night in Sep 2019

4/10 Poor

Jeff

Liked: Cleanliness, room comfort
Ok hotel.
Firstly, I would say that the room was not worth the £125 I paid for it. The room is OK. Nothing more. The walls are very thin, so much so that when the surrounding rooms put their TVs on in the morning, you can hear what they're watching. The 'shower' was a dribble of either scalding or lukewarm water- no in between. Rattling bedroom door whenever nearby room doors were left to auto close, horrible slippery acrylic bedroom carpet and a nearby barking dog were some of the other low lights of our stay. On the plus side, the late night receptionist was very friendly and helpful when we arrived later than we had expected to, at 11pm (thanks M6). I have stayed in cheaper, nicer hotels- this one was a disappointment, but I suppose you are paying for both the hotel and the isolated location. I wouldnt stay here again.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Sep 2019

8/10 Good

James

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two bedroom apartment had an excellent view and was very spacious.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and veiw overlooking the lake, perfect for a long or just a overnight stay, the garden was a perfect place to unwind after a day of exploring the lakes
Stayed 1 night in Aug 2019

4/10 Poor

Lennart

Disliked: Cleanliness, property conditions & facilities, room comfort
Medelålders par på genomresa
Rummet var visserligen rymligt men det luktade fukt och mögel. Vi bodde på första våningen och hade fönster som var täckta så vi kunde inte se ut. Städningen på bla toaletten var under all kritik. Inget vattentryck alls i duschen. Hotellet hade dock ett bra läge nära sjön, en fin trädgård och vänlig personal.
Stayed 1 night in Aug 2019

8/10 Good

Carol

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Tanja

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Beautiful location with brilliant view. Excellent value for money through Hotels.com. Great meals in the hotel. Lovely walk down to the lakeside.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Jul 2019

6/10 Okay

steph

Liked: Cleanliness
Just a little overpriced for what it is.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2019

4/10 Poor

Craig

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019

6/10 Okay

Lynda

Disappointing
Very dated room. Poor food presentation.
Stayed 1 night in Jun 2019

4/10 Poor

Zuzana

Disliked: Staff & service, property conditions & facilities, room comfort
Needs an injection of cash and decent management.
The hotel is tired and needs an injection of both cash and decent management. Whilst the bedroom and en suite are as clean as they can be, they just need someone to try using the facilities themselves to understand what needs improving. Grey Paint does not solve holes in the bath, rubber eggs at breakfast or staff that tell you that filter coffee is "like" espresso! I know what espresso is and that is why we asked if we could purchase one from the bar instead of the lacklustre filter coffee....but alas this was not possible. Neither did we enjoy the shower with no pressure that you couldn't stand under, or listening to staff conversations outside the room at 4am....or for that matter, our view.....of another room. Oh, and don't be fooled by signs with arrows, they nearly all point in the wrong direction....Best avoided.
Stayed 2 nights in Jun 2019

8/10 Good

Leslie

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing - a wonderful time made especially memorable by the weather
Stayed 6 nights in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Lovely location - poor housekeeping
Some rooms still need a big makeover we could look past that but the bathroom had thick black mould on the shower head that a simple clean would have, and did remove! The room smelt mouldy and musty and the radiator made such a racket the night porter had to turn the heating off. Such a Shane as the grounds were lovely, the conservatory well refurbished and the staff very helpful. Would stay again but only if cleanliness issues were resolved.
Stayed 2 nights in May 2019

6/10 Okay

M

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Quite dirty
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2019

2/10 Terrible

Michael, liverpool

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We were not provided with twin beds as requested and staff said it was due to Expedia not notifying them of our request The accommodation was not even suitable for my dog and totally filthy ,and everything in the apartment should be thrown away into a skip and the apartment totally steam cleaned and redecorated as it is unsuitable for human habitation.This is the worst accomodation I have ever stayed in and unsanitary and should not be advertised on your website.I cannot see how it even has a one star rating.This apparently is a situation with previous guests commenting on the state of the accomodation over a long period and nothing has been done.
Stayed 2 nights in Apr 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019

8/10 Good

Avril

Liked: Cleanliness, staff & service, room comfort
We enjoyed our stay at the Derwentwater hotel. Good facilities, excellent reception staff. Could do with a bit more variety of fruit at breakfast. Beautiful well-kept gardens.
Stayed 2 nights in Mar 2019

8/10 Good

David

Liked: Cleanliness, room comfort
Fantastic location
The hotel is in a fantastic location with wonderful views of the lake. We stayed in an apartment that was very clean and spacious, in a separate building from the main hotel. The kitchen was fully equipped. Each apartment had its own parking slot The wifi worked well enough for us and could be upgraded for faster speeds at a cost. The only downside of the dinning room was that the decoration was a little outdated but otherwise very good value.The food in the restaurant was ok, but I would recommend eating in Keswick as there are plenty of good eating places there. The gardens in the separate building where delightful and a lovely place to sit out.
Stayed 2 nights in Mar 2019

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Lake District get away
We stayed in an apartment opposite the main Hotel which was lovely & spacious with lots of character. Good free wifi. Use of the gorgeous Oxleys spa retreat ( you have to drive there though). Portinscale was a 20 minute walk from Keswick but a pleasant quiet village if you wanted to get away from the bustle of Keswick but still have a choice of places to eat and drink. Thoroughly enjoyed our stay, wish we could have stayed a bit longer but we will definitely be back.
Stayed 2 nights in Mar 2019

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort
A room with a view... but a hotel in need of TLC
The Derwentwater Hotel, staff friendly enough. Room dreadful. Broken lamp shade, broken bathroom hooks, plug sockets not fixed to the wall, dark and dreary room, stains on carpet, no TV remote, no mini fridge, a bathroom from a 1970s council house complete with old rubber on slip mat and a broken lift not notified about. Derwentwater and Keswick area is outstanding, beautiful area luckily our shabby accomodation couldn't spoil this, VERY highly recommend the area but definately NOT the derwentwater hotel.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

4/10 Poor

Jonathan

Liked: Cleanliness
The shower wouldn’t switch off which is an inconvenience . Service at the bar slow with the poor barmaid doubling up as a waitress .
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Stayed 4 nights in Feb 2019

8/10 Good

Stanley

Liked: Cleanliness, staff & service, room comfort
Enjoyable short break in the Lake District
We had a spacious one bedroom apartment with all facilities. Hotel grounds are very nice and weather was beautiful. It’s an easy 15 minute walk into Keswick from Portinscale. This was the third time we have stayed here - comfortable and convenient.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value break. reasonable room and amenities. lovely grounds
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location was stunning but our room had no view at all and looked straight at a wall and windows barely 8 feet away.
Stayed 3 nights in Feb 2019