- Liked: Cleanliness, staff & service
- Disliked: Amenities
Booked for two nights to enjoy some walking. Stayed in four poster room 14. Could only stay one night as our bed was so uncomfortable we barely slept and suffered back pain. The mattress was so old, cheap and uncomfortably you could actually feel the springs digging into you. Management didn’t seem too bothered about this. No apology and no offer of refund. This hotel has so much potential as one of the best locations in the lakes overlooking Thirlmere. Please, please replace your mattress.